Atlassian Bitbucket Status - Incident History

Intermittent reliability issue with Bitbucket Cloud

Fri, 11 Sep 2026 08:00:05 +0000

Sep 11, 08:00 UTC
Resolved - On September 11 2026, between 5:30 UTC and 6:45 UTC, users experienced intermittent reliability issue that affected pull requests, commits view, related Bitbucket pages, and some Pipelines activity. Users may have also seen pages fail to load and timed out.

The issue is now resolved and services have been restored to normal operation for all the affected customers.

Sep 11, 07:27 UTC
Monitoring - We have identified the root cause of this incident and taken corrective steps to address it, with some improvements observed. We continue to monitor the situation to ensure stability.

Sep 11, 06:31 UTC
Investigating - Bitbucket Cloud is experiencing an intermittent reliability issue affecting some users. The issue is impacting pull requests, commits view, related Bitbucket pages, and some Pipelines activity. Users may see pages fail to load, time out, or continue spinning without completing.

We will provide further updates within an hour, or sooner if we have significant progress to share.

Bitbucket Cloud - Database Maintenance

Sun, 30 Aug 2026 02:00:09 +0000

Aug 30, 02:00 UTC
Completed - The scheduled maintenance has been completed.

Aug 30, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 17, 08:24 UTC
Scheduled - Bitbucket Cloud will conduct database maintenance on Sunday August 30, 2026 00:00 UTC to 02:00 UTC. During the maintenance window, all custom merge checks functionality, including configuring and running custom merge checks, will be intermittently unavailable. Pull requests with custom merge checks configured to run may be blocked from merging during maintenance. We encourage all of our users to plan their operations around this window.

BitBucket Site fails to Load

Fri, 31 Jul 2026 15:38:29 +0000

Jul 31, 15:38 UTC
Resolved - On July 31, 2026, affected Bitbucket Cloud users for some customers may have experienced failures loading the site and impacts to associated pipelines. The issue has now been resolved, and the service is operating normally for all affected customers.

Jul 31, 14:28 UTC
Update - A fix has been implemented and services are operating normally for all affected customers. We are continuing to monitor to confirm stability. We will provide a further update within 60 minutes.

Jul 31, 13:09 UTC
Monitoring - Some customers experienced intermittent errors when accessing Bitbucket Cloud, including failures loading the site and associated impacts to Pipelines.

We have been able to apply the fix to mitigate the issues and we are seeing recovery.

We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the next one hour or earlier.

Bitbucket Cloud - Database Maintenance

Sat, 13 Jun 2026 19:00:08 +0000

Jun 13, 19:00 UTC
Completed - The scheduled maintenance has been completed.

Jun 13, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 27, 18:40 UTC
Scheduled - Bitbucket Cloud will perform database maintenance on Saturday, June 13, 2026 from 17:00 to 19:00 UTC. The maintenance will require downtime for all Bitbucket Cloud services including the Bitbucket website, Git operations via SSH and HTTPS, API requests, and Bitbucket Pipelines for the duration of this time (two hours). We encourage all of our users to plan their operations around this window.

Degraded performance of Bitbucket

Fri, 12 Jun 2026 00:14:47 +0000

Jun 12, 00:14 UTC
Resolved - On June 11, 2026, Bitbucket users may have experienced performance degradation affecting Bitbucket OAuth login. The issue has now been resolved, and the service is operating normally for all affected customers.

Jun 11, 23:58 UTC
Monitoring - The performance degradation of Bitbucket has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

Jun 11, 23:21 UTC
Identified - We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience OAuth login issues in Bitbucket. We will continue to share additional updates here as more information is available.

Jun 11, 22:48 UTC
Investigating - We are actively investigating reports of performance degradation affecting Bitbucket OAuth login. We will share updates here as more information is available.

Users experiencing issues accessing multiple Atlassian products

Thu, 14 May 2026 06:48:26 +0000

May 14, 06:48 UTC
Resolved - All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

May 14, 06:41 UTC
Update - We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

May 14, 06:40 UTC
Update - We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

May 14, 05:43 UTC
Monitoring - Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products.
We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

May 14, 05:34 UTC
Update - Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

May 14, 05:24 UTC
Update - It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

May 14, 05:11 UTC
Identified - Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

May 14, 05:03 UTC
Investigating - We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time.
We will provide further update within one hour or sooner as information is available.

Multiple Atlassian services are experiencing issues

Fri, 08 May 2026 19:45:31 +0000

May 8, 19:45 UTC
Resolved - On May 8, 2026, some customers utilizing Atlassian products experienced elevated error rates and degraded performance. The issue has now been resolved, and the service is operating normally for all affected customers.

May 8, 11:12 UTC
Update - Our services are now fully operational. We continue to replay any events that were missed during the incident, and are making good progress. We will provide a further update once replays are complete. If you experience any ongoing issues, please contact our support team.

We apologise for the disruption and thank you for your patience.

May 8, 08:03 UTC
Update - We continue to monitor the situation as services recover. We are currently in the process of clearing the backlog of queued events. We will provide a further update in approximately one hour.

May 8, 05:53 UTC
Monitoring - The underlying issue in public infrastructure which affected asynchronous event processing has been mitigated and all the affected services are recovering. We are now working on clearing the backlog of queued events, which means some actions (such as notifications, automation triggers, and data syncs) may be in degraded state. We will continue to monitor and provide updates as the backlog is cleared.

May 8, 04:10 UTC
Update - We are continuing to work with our public cloud provider to mitigate this issue. We are starting to see some recovery in regions outside of Eastern USA, however, users globally may still be experiencing issues with certain product features. These are listed at the bottom of each product page.

May 8, 04:10 UTC
Update - Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.

May 8, 04:10 UTC
Update - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.

May 8, 03:00 UTC
Update - Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.

May 8, 03:00 UTC
Update - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.

May 8, 02:15 UTC
Identified - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.

May 8, 01:31 UTC
Investigating - We are experiencing issues with multiple Atlassian products. Our teams are investigating further and more updates including will be shared within 1 hour.

Bitbucket Pipelines degraded performance

Thu, 16 Apr 2026 20:44:41 +0000

Apr 16, 20:44 UTC
Resolved - On April 16 at 8:00PM UTC Bitbucket Pipelines users may have experienced performance degradation running new pipelines. The issue has now been resolved, and the service is operating normally for all affected customers.

Apr 16, 20:44 UTC
Update - We are investigating cases of degraded performance for Atlassian Bitbucket Pipelines customers. We mitigated an issue preventing new pipelines from starting, and have scaled up services are processing a backlog. Customers should see recovery shortly.

Apr 16, 20:23 UTC
Monitoring - We are investigating cases of degraded performance for Atlassian Bitbucket Pipelines customers. We mitigated an issue preventing new pipelines from starting, and have scaled up services are processing a backlog. Customers should see recovery shortly.

Users experiencing issues with login across Atlassian products

Mon, 13 Apr 2026 10:17:20 +0000

Apr 13, 10:17 UTC
Resolved - On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed.

Apr 13, 08:33 UTC
Update - Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status.

Apr 13, 07:29 UTC
Monitoring - Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact.

Our team is investigating with urgency, and we will provide an update within 1 hour.

Bitbucket Connect app maintenance

Fri, 10 Apr 2026 01:30:07 +0000

Apr 10, 01:30 UTC
Completed - The scheduled maintenance has been completed.

Apr 10, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 9, 01:06 UTC
Scheduled - On Friday 10 April 2026 from 00:30 to 01:30 UTC, Bitbucket Connect will under go a planned database maintenance.

During this time, new installations of Connect apps might fail. Existing installations are not affected.

Degraded performance of Bitbucket cloud

Thu, 12 Mar 2026 12:33:39 +0000

Mar 12, 12:33 UTC
Resolved - We have successfully mitigated the incident, and the affected service is now fully operational. Our teams have verified that normal functionality has been restored and the service is performing as expected.

Mar 12, 12:05 UTC
Update - Our engineers continue to work actively to identify the root cause. Meanwhile, the affected service is now stable and the error rate has decreased. We will share more details within the next hour, or sooner if more information becomes available.

Mar 12, 10:52 UTC
Update - Our engineers are actively working to resolve the Bitbucket Cloud disruption. No new updates at this moment. We will share more details within the next hour or as soon as we more information is available.

Mar 12, 09:40 UTC
Update - We are actively investigating reports of a service disruption affecting Bitbucket Cloud. We'll share updates here within the next hour or as more information is available.

Mar 12, 08:48 UTC
Investigating - We are actively investigating a service disruption impacting Bitbucket for some customers. We'll share updates here as more information is available.

Disrupted Bitbucket availability

Fri, 06 Mar 2026 05:11:40 +0000

Mar 6, 05:11 UTC
Resolved - On 06 March 2026 UTC, Bitbucket experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.

Mar 6, 05:00 UTC
Update - Our team has now put mitigations in place across the majority of Bitbucket services and all are now actively recovering except for Pipelines, which is still being actively investigated.
We are continuing to monitor these services and we will provide further update within 1 hour or when services have fully recovered.

Mar 6, 04:04 UTC
Update - As restoration activities continue, we are now starting to see services recover for customers for Bitbucket Web and for Git HTTPS. We are continuing to work on mitigation across all remaining Bitbucket services.
Our next update will be provided within one hour or if full recovery is seen prior to that time.

Mar 6, 03:10 UTC
Identified - We have identified the cause of the issue, and our teams are diligently working on a mitigation. Affected users will experience Bitbucket being unavailable.
We'll continue to share additional updates here as more information is available, with our next update to be posted within 1 hour.

Mar 6, 02:44 UTC
Investigating - We are actively investigating a service disruption impacting Bitbucket for some customers. We'll share updates here as more information is available.

Bitbucket Cloud - Database Maintenance

Sat, 21 Feb 2026 22:00:07 +0000

Feb 21, 22:00 UTC
Completed - The scheduled maintenance has been completed.

Feb 21, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 9, 19:11 UTC
Scheduled - Bitbucket Cloud will conduct database maintenance on Saturday February 21, 2026 16:00 UTC to 22:00 UTC. The maintenance will require up to 30 minutes of downtime at the beginning of the maintenance window, affecting all Bitbucket Cloud services. During the remainder of the maintenance window, users might experience intermittent degradation.

Disrupted Bitbucket availability in eu-west-1

Wed, 28 Jan 2026 20:00:05 +0000

Jan 28, 20:00 UTC
Resolved - On January 28, 2026, affected Bitbucket Cloud users in eu-west-1 may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers.

Jan 28, 16:49 UTC
Monitoring - We received reports of a partial service disruption affecting Bitbucket in eu-west-1 for some customers. We have identified the cause of the issue and our teams have applied mitigations and we are seeing signs of recovery. We'll continue to monitor closely to confirm stability.

Unable to reach bitbucket site

Wed, 07 Jan 2026 18:53:23 +0000

Jan 7, 18:53 UTC
Resolved - On Wednesday, January 7, 2026, Bitbucket Cloud experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.

Jan 7, 17:49 UTC
Monitoring - The issue has now been resolved, and the service is operating normally for all affected customers. We will continue to monitor closely to confirm stability.

Jan 7, 16:38 UTC
Update - We are actively investigating reports of a service disruption affecting Bitbucket Cloud. We'll share updates here within the next hour or as more information is available.

Jan 7, 16:23 UTC
Investigating - We are actively investigating reports of a partial service disruption affecting Bitbucket Cloud for some customers. We'll share updates here within the next hour or as more information is available.

Bitbucket workspace invitations failing for all users

Wed, 07 Jan 2026 06:40:31 +0000

Jan 7, 06:40 UTC
Resolved - We have successfully mitigated the incident and the affected service is now fully operational. Our teams have verified that normal functionality has been restored. Thank you for your patience and understanding while we worked to resolve this issue.

Jan 7, 06:05 UTC
Identified - Users of Bitbucket Cloud currently face difficulties when trying to invite new users to their workspaces. This issue is resulting in a '400 Client Error: Bad Request' message, which stems from a recent change in the invitation flow. The team is actively working on a resolution and is deploying a hotfix. We will provide an update within the next hour.

Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products

Sat, 27 Dec 2025 05:20:21 +0000

Dec 27, 05:20 UTC
Resolved - We have successfully mitigated the incident and all affected services are now fully operational. Our teams have verified that normal functionality has been restored across all areas.
Thank you for your patience and understanding while we worked to resolve this issue.

Dec 27, 04:42 UTC
Monitoring - We have taken steps to mitigate the issue and are seeing recovery in the affected services. Our teams will continue to closely monitor the situation and are actively working to confirm that all services are fully restored. We will provide further updates as we make additional progress.

Bitbucket availability degraded

Tue, 11 Nov 2025 21:10:26 +0000

Nov 11, 21:10 UTC
Resolved - On November 11th, 2025, Bitbucket Cloud experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.

We are committed to transparency and will publish our public post mortem on our Statuspage once this investigation is complete. We expect to publish this within the next 30 days.

Nov 11, 19:35 UTC
Monitoring - The issue has now been resolved, and the service is operating normally for all affected customers. We will continue to monitor closely to confirm stability.

Nov 11, 19:01 UTC
Update - Our teams are continuing to address a service disruption affecting Bitbucket Cloud. We are now seeing signs of recovery, however, affected users may experience intermittent performance degradation. We'll share additional updates here in 60 minutes, or sooner as as more information is available.

Nov 11, 17:55 UTC
Update - We are continuing to investigate a service disruption affecting Bitbucket Cloud. We'll share updates in 60 minutes, or sooner as things progress.

Nov 11, 16:59 UTC
Investigating - We are actively investigating reports of performance degradation affecting Bitbucket Cloud and git services. We'll share updates here as more information is available.

Bitbucket Cloud - Database Maintenance

Sat, 01 Nov 2025 19:00:21 +0000

Nov 1, 19:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 1, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 21, 20:53 UTC
Scheduled - Bitbucket will be performing required maintenance on our database infrastructure for 4 hours on Saturday November 1st starting at 15:00 UTC. The maintenance will impact Pull Request functionality on the Bitbucket website and API. Pull Requests may not be editable during portions of the maintenance, the Pull Request activity feed may fail, and performance degradation on PR-related features is possible throughout the maintenance window. We encourage all of our users to plan their operations around this maintenance window.

Atlassian Cloud Services impacted

Tue, 21 Oct 2025 05:24:27 +0000

Oct 21, 05:24 UTC
Resolved - Our team is now able to see full recovery across the vast majority of Atlassian products.

We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency.

We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed.

Oct 21, 03:24 UTC
Update - The issue relating to the Atlassian Support portal displaying a message to customers to use our temporary support channel has now been resolved. The Atlassian Support portal is fully functional for any ongoing support issues.

With regards to other Atlassian products, we continue to see recovery continuing across all impacted products and our teams are continuing to monitor as the recovery continues.

We will provide further update on our recovery status within two hours.

Oct 21, 01:07 UTC
Update - We continue to see recovery progressing across all impacted products as backlogged items continue to be processed.

The Atlassian Support portal is currently displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message.

We will provide further update on our recovery status in two hours.

Oct 21, 00:03 UTC
Update - Our team is now seeing recovery across all impacted Atlassian products. We are continuing to monitor for individual products that may still be processing backlogged items now that services are restored.

The Atlassian Support portal is currently still displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message.

We will provide further update on our recovery status in one hour.

Oct 20, 22:58 UTC
Update - Our teams are continuing to monitor the recovery of systems across Atlassian products. This update is to inform that the Atlassian Support portal is fully operational at this time for customers that wish to contact support.

Oct 20, 21:26 UTC
Update - Monitoring - We've started seeing continued product experience improvement.

While we still have a backlog of event processing, we are seeing improvements in systems operational capabilities across all products. We estimate a significant improvement with the next few hours and will continue to monitor the health of AWS services and the effects on Atlassian customers. We appreciate your continued patience and remain committed to full resolution as we work through this situation. We will post our next update in two hours.

Oct 20, 18:38 UTC
Monitoring - There have been no changes since our last update. We will provide our next updated by 9:00PM UTC or sooner as new information becomes available.

We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.

Oct 20, 17:43 UTC
Update - We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.

Oct 20, 17:27 UTC
Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.

Oct 20, 16:36 UTC
Update - Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue.

Oct 20, 16:35 UTC
Update - Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue.

Oct 20, 15:21 UTC
Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.

Oct 20, 15:20 UTC
Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.

Oct 20, 14:02 UTC
Update - We understand your pain and mitigating or fixing this issue is of utmost importance. Our public cloud provider is actively working to mitigate this issue on priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates every hour or sooner.

Oct 20, 13:58 UTC
Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner.

Oct 20, 13:56 UTC
Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner.

Oct 20, 13:07 UTC
Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner.

Oct 20, 12:06 UTC
Update - Atlassian team is actively engaged and continues to work with our public cloud provider to mitigate this issue at the earliest. We are starting to see partial operations succeed. We appreciate your patience. We shall continue to share updates every hour, if not sooner.

Oct 20, 11:07 UTC
Update - We continue to work with our public cloud provider towards mitigating the issue at the earliest. We appreciate your patience. We shall continue to share updates every hour, if not sooner.

Oct 20, 09:58 UTC
Identified - We understand that our public cloud provider has identified the cause of the issue. We are starting to see some recovery and is working towards mitigation. We appreciate your patience.
We shall continue to share updates every hour, if not sooner.

Oct 20, 09:25 UTC
Update - We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment.
We shall continue to share updates every hour, if not sooner.

Oct 20, 09:23 UTC
Update - We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment.
We shall continue to share updates every hour, if not sooner.

Oct 20, 08:24 UTC
Update - Atlassian Cloud services are impacted and we are aware that our customers might not be able to create support tickets. Our teams are actively investigating the same.
We shall keep you informed of the progress every hour.

Oct 20, 07:56 UTC
Investigating - We have noticed that Atlassian Cloud services are impacted and our teams are actively investigating the same.
We shall keep you informed of the progress every hour.

Delays in running Bitbucket Pipelines

Tue, 16 Sep 2025 04:30:49 +0000

Sep 16, 04:30 UTC
Resolved - Between 03:30 UTC to 03:50 UTC, we experienced delyas in running pipelines for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

Sep 16, 04:19 UTC
Monitoring - We have identified the root cause of the Pipelines delays and have mitigated the problem. We are now monitoring closely.

Sep 16, 04:13 UTC
Identified - We continue to work on resolving the delayed Pipelines for Atlassian Bitbucket. We have identified the root cause and expect recovery shortly.

Sep 16, 04:00 UTC
Investigating - We are investigating cases of degraded performance for Atlassian Bitbucket Cloud Pipelines customers. We will provide more details within the next hour.
We have mitigated the impact on self-hosted runners but cloud users are continuing to see delays on pipelines starting.

Core-daily Pipeline is delayed for 25th Aug run

Wed, 27 Aug 2025 15:25:44 +0000

Aug 27, 15:25 UTC
Resolved - issue resloved pipeline is completed.

Aug 26, 15:07 UTC
Update - Core daily job run id : scheduled__2025-08-24T04:00:00+00:00
has been running for over 30 hrs and all the downstream jobs have failed
core daily Aug 25th run has not started yet.

Aug 26, 15:06 UTC
Investigating - We are currently investigating this issue.

Git operations are slow/timing out.

Wed, 20 Aug 2025 15:16:23 +0000

Aug 20, 15:16 UTC
Resolved - This incident has been resolved.

Aug 20, 13:24 UTC
Monitoring - A root cause has been identified and a mitigation has been implemented; we're monitoring the situation.

Aug 20, 07:30 UTC
Investigating - - Bitbucket Cloud is investigating an incident affecting Git clone reliability.
- The team is investigating the root cause and will update as soon as possible.

Bitbucket Cloud experiencing degraded performance and partial outage

Tue, 19 Aug 2025 15:22:30 +0000

Aug 19, 15:22 UTC
Resolved - Bitbucket Cloud is fully recovered.

Aug 19, 14:41 UTC
Monitoring - Website functionality has recovered and we are monitoring to ensure no further regressions

Aug 19, 14:27 UTC
Investigating - We are currently investigating the issue further.

Bitbucket cloud degradation

Tue, 05 Aug 2025 15:03:36 +0000

Aug 5, 15:03 UTC
Resolved - Today, between 13:55 and 14:35 UTC, we experienced a degradation on Bitbucket cloud, which impacted access to the website.
This issue has been resolved, and services are now operating normally for all affected customers.
We will monitor it closely to ensure stability