Dear customer,
Numerous countries are fighting against the spread of the coronavirus (COVID-19). So far, Balluff's ability to supply has only been affected in individual cases in the form of delays in deliveries from suppliers.
We have taken early measures to protect the employees of our organization. In order to minimize contact opportunities, mobile work has been established where possible.
Our employees in production and logistics work while following strict guidelines and according to the suggestions of the German Robert Koch Institute*, in separate groups and in shift operation. They contribute with great dedication to maintaining our ability to deliver with the same high Balluff quality as usual.
Along with the protection of our employees, maintaining our ability to deliver is our highest goal. Please be assured that we are doing everything in our power and place your trust in our ability to deliver in this situation.
If delivery delays become apparent, we will contact you proactively and inform you about the current status of your order.
Since the beginning of the COVID-19 crisis, a task force in the supply chain department has been monitoring and evaluating the overall situation. It follows the assessments and recommendations of the Robert Koch Institute and governmental authorities on a daily basis and examines possible effects on our supply chains.
Deliveries between our production sites and from the global distribution centers in Hong Kong and Neuhausen to the local distribution centers are currently uninterrupted.
As the past weeks and days have shown, the situation is developing very dynamically. This dynamic is reflected in our own supply chains and those of our suppliers. We are closely monitoring the supply of materials and examining appropriate alternatives, for example, by relocating production between our manufacturing sites. However, we cannot influence the supply chains of our suppliers.
Should production restrictions occur at Balluff due to the coronavirus and should this result in delayed delivery, Balluff will assess the outbreak of the disease, which is classified by the WHO as an international health emergency, as a case of force majeure or as an unforeseeable, unavoidable and extraordinary event beyond our control which seriously changes the circumstances after conclusion of the contract which have become the basis of the contract.
Even if our field service in some countries is currently unable to conduct in person customer visits, we will provide you with the best possible support by telephone, e-mail and video conference. The internal sales office can also be contacted as you would normally and will advise you on offers and technical inquiries. Furthermore, our web shop is available to you around the clock.
You also have the opportunity to be part of our virtual event on April 21 and 22. Discover the possibilities of automation with Balluff online in the form of live streams, product presentations and technical insights. Detailed information can be found here.
This is a difficult time and we hope that you remain well and above all healthy. We are already looking forward to seeing you again in person!
* The German Robert Koch Institute (RKI) is the government’s central scientific institution in the field of biomedicine. It is one of the most important bodies for the safeguarding of public health in Germany.
