Accenture Banking Blog

AI implications for leadership, culture and operating models in financial services

Andy Young — Wed, 01 Apr 2026 19:10:46 +0000

In the previous four blogs in this series, I explored how leading financial services firms are scaling AI for value, driving rapid change, using agentic architectures to reinvent work and businesses, and reshaping hybrid workforces. In this final blog, I step back to the bigger picture: how leadership, culture, and the operating model shift when…

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AI impact on workforce change and the role of HR in financial services

Andy Young — Tue, 17 Mar 2026 18:13:29 +0000

In my previous blogs in this series, I’ve looked at how leaders are scaling AI, how we are reinventing work using agentic AI and how to lead this change. In this penultimate blog, I look at how agentic AI is reshaping the workforce and creating a critical role for the HR function. How agentic AI…

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Scaling AI for business transformation in financial services

Andy Young — Mon, 23 Feb 2026 00:00:40 +0000

In previous blogs in this series, I explored how leading financial services (FS) organizations are scaling AI for value and using a human-led approach, including agentic architectures that reimagine work. In this blog, I focus on how to lead that change well: pursuing business outcomes, setting the right investment and risk appetite, managing rapid and…

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A human-centered approach to agentic AI in financial services

Andy Young — Thu, 05 Feb 2026 13:39:11 +0000

In my last blog, I discussed how leading financial services (FS) firms are scaling AI for business value and how a widening gap is emerging between the leaders and laggards. I also introduced agentic architecture, sharing real world examples from software engineering, KYC and claims. In this blog, I first explore the value opportunity at…

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Agentic AI and the future of work in financial services

Andy Young — Wed, 28 Jan 2026 14:57:58 +0000

While the hype around AI persists, 2026 is shaping up as the year agentic AI will create scaled transformation in financial services. A clear gap is emerging between the market leaders, the chasing pack and the laggards. Visionaries now anticipate the rise of the “10× bank”, where a single individual leads a team of AI co‑workers to…

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Sibos 2025 reveals where the future of money is heading

Sulabh Agarwal — Tue, 14 Oct 2025 18:17:32 +0000

Each year, Sibos brings together banks, fintechs, regulators and infrastructure providers to discuss the forces shaping money movement. Sibos 2025, held in Frankfurt, marked a turning point where buzzwords like stablecoins, blockchain, interoperability, agentics and AI became practical blueprints for the next phase of global payments. If Sibos 2024 was about modernization, Sibos 2025 was about…

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Why cloud and AI are the keys to banking’s long-term growth

Frederic Brunier — Thu, 25 Sep 2025 03:00:59 +0000

Financial institutions are navigating an increasingly complex landscape. Their transformation, powered by cloud computing, artificial intelligence (AI), generative AI (gen AI) and agentic AI, has become essential to their ability to adapt and compete. In our 2025 Banking and Capital Markets Cloud, Data & AI Rotation Index we spoke to executives working with 78 of the…

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Agentic payments in commerce—the future is here

Sulabh Agarwal — Wed, 24 Sep 2025 16:19:38 +0000

Imagine a world where your personal AI assistant can effortlessly find and book flights, manage your budget and even negotiate the best deals on your behalf—all while keeping your financial data secure. This isn’t just a futuristic dream; agentic commerce is already making significant strides with its autonomous capabilities, speed and accuracy of transactions. The…

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Is your bank’s board TQ ready?

Andy Young — Wed, 28 May 2025 01:30:09 +0000

Technology is reshaping bank boardroom agendas A decade ago, we first studied the technology experience of board members across the banking sector. Since then we have seen digital transformation, fintech, cloud computing, scaled agile and modern engineering practices, and the rise of artificial intelligence and generative AI. Each cycle has presented significant opportunities for banks…

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The Digital Euro: A strategic step toward Europe’s monetary sovereignty?

Sulabh Agarwal — Thu, 22 May 2025 09:30:27 +0000

In today’s fast-evolving digital landscape, where payments are becoming faster, smarter, and increasingly fragmented, cash is quietly losing ground. Consumer cash usage in Europe now accounts for only 17%, down from 38% in 2022. What used to be the cornerstone of monetary systems is now a shrinking piece of the puzzle—especially in regions like Europe…

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