Comments on: You lose $37.50 each signing you don’t answer the phone.

By: Karla Hand

Karla Hand — Tue, 14 Jun 2016 02:59:18 +0000

I agree with your information information to a certain extent. What you have not mentioned is how the Borrower feels about you booking assignments in the middle of their appointed time!! I feel it is disrespectful to them. How would YOU feel if you were meeting with your banker, lawyer, etc., and they take a call from another client!! Very rude. THEN, the notary stands the chance of getting a bad review and losing that SS’s/lender/title business.

By: LauraM

LauraM — Mon, 13 Jun 2016 11:59:31 +0000

Funny how contradicting because instructions from all title companies and even the training manuals say to turn your phone on silence and to not answer the phone that we are to give the borrowers our time. I can only imagine in a purchase how everyone would be complaining that I picked my phone up.

By: Daniel Bradford

Daniel Bradford — Mon, 13 Jun 2016 04:43:15 +0000

Yes I agree. As a professional, you have to answer your phone every time it rings. Preferably on the first ring. If I’m at a signing,I professionally tell the client I need to answer this call, it might be information pertaining to your documents your currently signing. I have never got a negative response.

By: Evelyn Turner

Evelyn Turner — Sun, 12 Jun 2016 20:23:32 +0000

I would never answer my phone during a signing. Very rude to borrowers and I’m paid to do that job. I do call back my missed call afterwards, however. And, I always answer my phone if I’m not in a signing.