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Membership Director

About the job

Chamber Mission:

Supporting and sustaining business and community success.

Position Overview:

The Membership Director is responsible for building relationships to increase membership interactions, engagement and growth. The main objective of the Membership Director is to ensure that GDCC members are appropriately and effectively served to achieve high levels of satisfaction resulting in a high retention rate. The Membership Director leads the overall organizational objective of growing GDCC membership and engagement.

Overall Membership Responsibilities

Develop and implement an overall strategy and plan for Membership development based on engagement, recruitment, and retention in order to increase membership satisfaction and significantly enlarge the membership base.
Develop goals and action plans with the President for membership development and retention, including corporate sponsorships and advertising.
Provide analysis of existing member benefits, materials and programs and identifying areas for improvement.
Develop strategic plans for improving member benefits, materials, and programs.
Research, develop and implement strategies for increasing non membership revenue.
Develop the necessary membership/sponsorship recruitment materials.
Initiate internal/external communications, including providing newsletter content, email blasts, event announcements, member benefit reminders, etc.
Provide excellent customer service to existing members and institute regular relationship building mechanisms with prospective members and partner organizations.
Record overall member relationships (benefits used, event participation, etc.) in ChamberMaster. Ensure membership and sponsorship are accurately acknowledged and reported.
Respond promptly to inquiries from prospective and current members.
Create and update membership and marketing materials, including renewal letters, welcome packets, information sheets and surveys.
Ensure high public profile of Chamber through promotion of member features, testimonials, stories, and feature placements in Chamber communications.
Ensure Chamber sponsors, directors, members, and volunteers are recognized appropriately in all Chamber communications.

Recruit

Develop a recruitment plan to support the objective of significantly growing the membership base.
Research potential members and contact/visit them accordingly.
Cultivate relationships with potential members.
Develop creative membership recruiting techniques and tools
Coordinate new member orientation meetings
Present annual new member and retention goals to the President.

Engage

Maintain strong working relationships with members to increase interactions and encourage their participation in programs and events, including frequent in-person contact as well as phone, e-mail, and other official communications.
Oversee the delivery of welcome/on-boarding services to members.
Coordinate and promote members’ participation in the various membership platforms such as the Member Information Center, chamber communications and networking programs.
Oversee the scheduling, organization, and set up of business programs.
Understand members’ needs and priorities to update and maximize the CM database.
Maintain close collaboration with all GDCC staff members to develop and drive the GDCC membership strategy in line with the organization’s priorities.
Institute a checklist for new members and track the progress of the checklist.

Retain

Implement membership processes, including managing incoming new member applications, invoices, and communication.
Serve as the staff liaison to the Ambassadors Committee.
Work with the Ambassador Committee Chair to select and train new ambassadors.
Recommend and develop feasible and profitable new member services, programs, and benefits as needed.
Work with the entire chamber staff team on events as needed.

Current Programs, Services & Events under the Leadership of this position:

Ambassadors Committee (monthly)
Morning Mixers (monthly)
Business Open Houses (monthly)
Leveraging the Chamber (quarterly)
Local Expert Series (up to six sessions throughout the year)
Smart Business Series (as needed, not to exceed six per year)

Qualifications and Experience Required

BA/BS with 3-5 years of membership and/or business program development
Excellent written and verbal communication skills
2-3 years of experience working directly in the chamber of commerce or other membership organization industry preferred
Proven membership development experience preferred
Proven program/event management experience preferred
Effective public speaker
Effective project management skills
Ability to establish strong partnerships and build collaborative efforts
Organized with ability to multi-task in fast paced environment
Attention to detail
Ability to work independently as well as part of a team
IT proficiency – Microsoft Office software, website content management, database systems, Constant Contact, Canva
Positive ‘can do’ attitude
Must have own reliable transportation and valid driver license

Work Environment:

The Greater Dover Chamber of Commerce offers a supportive and engaged work environment that values and encourages creativity and personal growth. Our headquarters is located at 550 Central Avenue in Dover. Some early and late hours may be necessary.

Accountability & Evaluation:

This position reports to the President.

The following key performance indicators will be used to evaluate performance:

Percentage of new member growth
Percentage of renewals growth
Percentage of growth in sponsorship income
Percentage of growth in business program participation

Compensation & Hours

This position is a 37.5 hours per week position. Early morning and late evening hours are regularly necessary. Pay is commensurate with experience. Starting salary not to exceed $60,000.

Clinical Manager

Description

POSITION DESCRIPTION

Dover Children’s Home is seeking a compassionate, highly skilled Clinical Manager to join our dedicated team. This individual will work with youth ages 10- 21 years old, their families their support networks, and community partners to provide clinical oversight and implementation to support youth in healing from trauma. The Clinical Manager will be responsible for the development, oversight, and coordination of all clinical needs at Dover Children’s Home. This requires working directly with youth in the program, supervision of staff, operational support, and maintaining strong administrative and financial practices.

EMPLOYEE MISSION COMMITMENT

At Dover Children’s Home, we are dedicated to fostering trust, transparency, and reliability in all that we do, ensuring our mission to serve youth and families with care and integrity is upheld. We operate with a spirit of inclusion, equity, and collaboration, valuing the diverse experiences of our youth and families, colleagues, stakeholders, and community partners. Assuming good intent, we remain consistent and mission-driven in our actions, always prioritizing the well-being of those we serve. Together, we strive to create a trauma-informed environment that enables everyone to thrive and creates hope for the future.

POSITION SPECIFIC COMMITMENT

SUPERVISION

Provide weekly formal supervision, 90-day evaluations, and annual performance evaluations to the Educational Coordinator, Family Support Coordinator, Clinical Coordinator and bachelor-level and graduate-level interns. Additional supervisees may be identified as a program need.
Prepare and attend weekly supervision with the Director of Residential Services.

TREATMENT SERVICES

Treat young adults, families, colleagues, stakeholders, and community members with respect, empathy, and dignity at all times.
Support DCH’s Manager Team in coordinating coverage for day-programming needs to include supporting youth and clinical needs within the ratio requirements of the state through a trauma-informed lens.
Support referrals, facilitate interviews, facilitate clinical intakes, and lead clinically related discharges with consideration for the program needs and young adult voice and choice for the Level 1 and Level 2 program.
Provide a minimum of weekly individual therapeutic sessions with assigned youth in the program for up to (6) youth and oversee establishing connections to community-based mental health services to assist Level 2 residents with therapeutic intervention as clinically appropriate in collaboration with the Clinical Coordinator.
Oversee, approve, and support all monthly clinical groups for Level 2 residents as proposed by DCH Coordinators.
Provide clinical consultation, as necessary and requested, to all staff within the programs.
Complete thorough documentation to include case notes, monthly reports, treatment plans, incident reports, required assessments, and/or discharge documentation within the identified timeframes.
Review all Level 2 clinically based incident reports daily, make necessary edits/follow-up, and communicate with teams within 24 business hours.
Review all Level 2 monthly reports and provide to team within expected timeline.
Facilitate and/or attend all Mission Impact Alignment, manager team, and youth-led treatment team meetings, as identified and appropriate.
Provide oversight to the Clinical Coordinator for all clinical assessments required by the state of New Hampshire, including but not limited to CANS, CAT, etc.
Consult with DCH’s PILOT Program Manager for individual youth needs and identify community-based resources to connect Level 1 residents to identified supportive services, including but not limited to therapy, medical providers, and extracurriculars.
Facilitate and/or attend all Level 2 resident related meetings, including treatment plan meetings, RENEW meetings, IEP meetings, court hearings, etc., as appropriate.
Foster relationships with community-based agencies to build connections and increase services for young adults.
Collaborate with the DCH Volunteer Team to identify and train appropriate volunteers/mentors to engage youth with natural support and resources in the community.
Train all staff in the principles of Trust-Based Relational Intervention (TBRI) and uphold TBRI in all interactions with young adults, ensuring fidelity to the model of care.
Facilitate Resiliency, Empowerment, Natural supports, Education, and Work (R.E.N.E.W) model with young adults, their teams, and staff to at least 80% fidelity of the program, in collaboration with DCH’s R.E.N.E.W team and act as a R.E.N.E.W Coach to support the continued sustainability of the program.
Safely release and provide oversight of medication for self-administration, visits and school needs as implemented by DCH Coordinators for all youth, as outlined by DCH’s policy and procedure manual, and participate as part of DCH’s medication team.
Provide oversight of medication administration training and practice within standards and policies expected.
Provide oversight of and implement up to 6 months of after-care services to discharged young adults and organize and facilitate monthly resource night activities as appropriate, in collaboration with DCH’s after-care team.

OPERATIONAL

Ensure timely and effective communication with all stakeholders (family members, case workers, therapists, etc.) regarding treatment plans, safety concerns, and stakeholder surveys.
Participate in hiring and onboarding process for youth-facing staff members by reviewing resumes, attending/facilitating interviews, supporting new hire orientation and facilitating additional ongoing training.
Review applications and support communication related to interns, including the onboarding process for youth-facing interns by reviewing resumes, attending interviews, supporting additional ongoing training, and having supervision oversight.
Provide competency-based training and/or delegation of training for all direct reports.
Ensure sustainability plan for all direct reports and delegate tasks as needed to support gaps in positions.
Train all DCH staff in TBRI and maintain records of training certification and TBRI supplies.
Complete all training requirements thoroughly for role and agency within the identified timeframes.
Participate in the on-call rotation for the L1 and L2 programs.
Maintain responsibility for the physical safety and cleanliness of the program, including personal offices/office spaces and shared spaces in the programs.
Promptly report any household safety concerns to the Facilities Coordinator and elevate needs and concerns of staff members to a director within a timely manner.

ADMINISTRATIVE

Follow organizational protocols for accepting and documenting donations, ensuring proper communication with relevant team members.
Represent the organization with professionalism and gratitude toward donors, emphasizing the importance of their contributions.
Maintain records of licensing requirements and needs for all clinical staff.

FINANCIAL

Participate in development of the clinical budget and identify needs for supervisees in collaboration with the Director of Residential Services, and Director of Business and Finance.
Provide initial financial approval for clinical related needs in a fiscally thoughtful way for final approval by Director of Residential Services.
Make fiscally responsible decisions that align with organizational policies, ensuring proper oversight and minimizing financial burdens on the organization.
Adhere to all financial policies and procedures to maintain accountability and transparency.
Ensure timesheets are up-to-date, accurate, and overtime is managed in a fiscally responsible way for all supervisees and approve timecards as appointed.
Review and approve timesheets of all supervisees and designated staff to honor and uphold scheduling hours within a fiscally responsible lens in collaboration with the DCH Manager team and Director of Business and Finance.

At Dover Children’s Home, we are committed to providing a safe, supportive, and person-centered environment for the youth and young adults we serve. In addition to the specific responsibilities outlined in this job description, all team members are expected to contribute to the overall success of our mission by remaining flexible, responsive, and collaborative. This includes performing other duties as assigned that align with the needs of the individuals in our care, the organization’s goals, and the evolving nature of our work. We value adaptability, teamwork, and a shared commitment to making a meaningful impact on the lives of those we serve.

How to Apply:

Email Savannah Fay at sfay@doverchildrenshome.org with your resume.

Youth Support Specialist

EMPLOYEE MISSION COMMITMENT

SHARED RESPONSIBILITIES

Treat young adults, families, colleagues, stakeholders, and community members with respect, empathy, and dignity at all times.
Uphold the principles of Trust-Based Relational Intervention (TBRI) in all interactions with young adults, ensuring fidelity to the model of care.
Ensure timely and effective communication with all stakeholders (family members, case workers, therapists, vendors, volunteers, etc.).
Maintain confidential records by HIPAA and all regulatory standards.
Maintain responsibility for the physical safety and cleanliness of the program, including personal offices/office spaces and shared spaces in the programs.
Promptly report any household safety concerns to the Facilities Coordinator.
Make fiscally responsible decisions that align with organizational policies, ensuring proper oversight and minimizing financial burdens on the organization.
Adhere to all financial policies and procedures to maintain accountability and transparency.
Ensure timesheets are up-to-date, accurate, and overtime is managed in a fiscally responsible way.

POSITION SUMMARY

Provide direct, trauma-informed care and supervision to young adults in a residential treatment setting, supporting safety, structure, and growth through relationship-based practice and consistent routines. This role upholds models of care, assists youth with daily living skills and program expectations, and ensures accurate documentation and communication regarding youth needs.

ESSENTIAL JOB FUNCTIONS

In collaboration with the Residential and Coordination Teams:

Provide trauma-informed care to youth through role-modeling positive adult conversations, self-regulation and conflict resolution; teaching and upholding program routines and expectations; and utilizing de-escalation and crisis support for youth in line with models of care.
Ensure resident safety by monitoring and meeting basic needs, conducting room and electronics searches, urine screens, and activities of daily living within the program.
Complete thorough documentation to include case notes, daily charts, and incident reports within the identified timeframes.
Assist residents in learning and upholding program rules and expectations.
Assist and supervise youth in completing daily routines and personal responsibilities.
Identify, plan, lead and participate in activities for youth that align with program expectations and youths’ identified treatment areas.
Create photo albums for all youth beginning at intake. Take and maintain photos to be gifted to youth at discharge.
In collaboration with the coordination team, plan birthday and special occasion celebrations for youth.
Safely administer medication as outlined by DCH’s policies and procedures.
Uphold the daily schedule of the program, and follow shift plans as developed and communicated by Residential Coordinator(s) or other designee on shift.
Provide safe transportation for youth as outlined in DCH’s policies and procedures.
Document incidents with factual, objective, trauma-informed language in incident reports.
Support monthly evacuation drills.

In addition to the specific responsibilities outlined in this job description, all team members are expected to contribute to the overall success of our mission by remaining flexible, responsive, and collaborative. This includes performing other duties as assigned that align with the needs of the individuals in our care, the organization’s goals, and the evolving nature of our work. We value adaptability, teamwork, and a shared commitment to making a meaningful impact on the lives of those we serve.

ESSENTIAL QUALIFICATIONS

Bachelor’s degree in a human-service related field or 12 credits toward a related degree and two years of residential experience or 7-years parenting experience with a HS diploma or lived experience with a HS diploma required (experience can satisfy education requirements).
One year of experience working with children, youth and families preferred.
Valid Drivers’ License (3+ years), required.

ESSENTIAL SKILLS

Work independently one-on-one or in small groups with all levels of internal staff.
Regular interactions with external stakeholders (i.e. board members, vendors, community members, etc.).
Ability to exercise judgment, initiative, confidentiality, and professionalism.
Ability to self-regulate emotionally and maintain composure in high-stress situations.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

Relates information to diverse individuals orally and in writing.
Must have good analytical abilities and be able to make decisions and follow instruction.
Must be able to sit for extended periods of time and use fine motor skills for typing.
Continual talking, hearing/listening, as well as reaching with hands and arms.
Occasional stooping, kneeling, crouching, or crawling, and lifting up to 40 lbs.

OTHER QUALIFICATIONS

Ability to safely and successfully perform essential job functions consistent with the ADA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain reasonably regular, punctual attendance consistent with ADA and other federal, state, and local standards.
Compliance with all personnel policies.

Job Type: Full-time

Pay: $23.50 per hour

Benefits:

Dental insurance
Employee assistance program
Health insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Education:

Bachelor's (Preferred)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Work Location: In person

Apply online through Indeed.com: https://www.indeed.com/job/youth-support-specialist-03dead0b2c232284

Community Partners

We offering meaningful work for people in all stages of the career alongside supportive colleagues and opportunities for growth. We have open administrative and direct support roles in behavioral health, developmental services and in our Aging and Disability Resource Center. If you are looking for purpose driven work and to make a lasting impact in your community visit our website to view our open positions.

https://communitypartnersnh.org/careers/