As a photographer, your images are more than pixels; they’re your intellectual property, your reputation, and your livelihood. U.S. federal law provides powerful tools to not only stop infringement but also to secure compensation. This guide walks you through the critical steps, from discovery to potential litigation, helping you make informed decisions.
You likely found the infringement through a reverse image search, a tip, or sheer accident. Your first reaction is crucial.
This is the core dilemma. The path you choose depends entirely on the scale, intent, and commercial nature of the theft.
Many infringements are honest mistakes, a small business owner, a non-profit, or a blogger who didn’t understand copyright law. In these cases, a professional, direct approach can be the fastest path to resolution. This approach works best when:
How to approach direct contact professionally:
Giving someone this chance serves two purposes: First, it can lead to a quick, fair settlement. Second, if they refuse or ignore you, their response becomes valuable evidence of bad faith, which can significantly strengthen your legal position later.
You should immediately consult a copyright attorney if the infringement is:
This is where knowledge is power. The U.S. Copyright Act provides two main paths to compensation:
Example: A company uses 5 of your registered photographs willfully on their website for 2 years. A court could award statutory damages of up to $150,000 per image – a potential total of $750,000, plus an order for them to pay your attorney’s fees.
This is not hypothetical; courts award these sums regularly to photographers who are properly registered and aggressively represented.
Don’t worry. The internet has a long memory. Your initial screenshots and documentation are critical. Furthermore, in the legal discovery process of a lawsuit, attorneys can use subpoenas to recover deleted web pages, server logs, and financial records from hosting providers and the infringer themselves. An attempt to destroy evidence often backfires spectacularly, as it demonstrates consciousness of guilt and can be used to prove willful infringement.
From a legal standpoint, an infringer who ignores your good-faith attempt to resolve the matter or who lies about the infringement is doing you a favor. This behavior is a gift to your case because:
Filing a lawsuit in federal court is a serious undertaking, but it is how rights are truly enforced.
The Winning Formula:
The Typical Outcome: The vast majority of copyright cases settle before trial. The strength of your registered copyright, combined with evidence of the infringer’s refusal to deal in good faith, creates immense pressure for them to settle for a sum that includes a significant license fee for past use, a fee for future use (or a permanent injunction), and a contribution to your legal costs.
Finding your stolen photography online is the beginning of a process, not the end. Whether you start with a direct, professional contact or immediate legal counsel depends on the specifics. Remember, a good-faith attempt to resolve the matter directly can work, and if it doesn’t, it only strengthens your legal case. The key is to act from a position of strength and knowledge, backed by a registered copyright.
Your path from discovery to compensation is clear: Document, Register, Approach Strategically, and Enforce. By understanding your rights and the strategic landscape, you can turn infringement from a violation into an opportunity for rightful compensation and a stronger defense of your creative business.
Disclaimer: This article is for informational purposes only and does not constitute legal advice. Copyright law is complex and fact-specific. For guidance on your particular situation, consult with a qualified intellectual property attorney.
© 2026 Benjamin Klein, Attorney-at-Law | IP Intellectual Property Law
]]>At our firm, we frequently encounter clients and inquiries from individuals who believed they were operating within the bounds of “fair use,” only to find themselves facing a copyright infringement claim. This article aims to clearly define the line between fair use and infringement, specifically addressing the common (and costly) misconceptions surrounding the use of images found online.
Fair use is a legal doctrine in U.S. copyright law (Section 107 of the Copyright Act) that permits limited use of copyrighted material without requiring permission from the rights holder. It is designed to promote freedom of expression for purposes such as criticism, comment, news reporting, teaching, scholarship, and research.
Crucially, fair use is a defense, not a right. It is not a blanket exception you can invoke simply because you don’t want to pay for a license or seek permission. Whether a use qualifies as “fair” is determined by a careful, case-by-case analysis of four statutory factors:
Let’s apply these factors to the typical scenarios we see.
Relying on a misguided fair use defense is a dangerous gamble. Copyright infringement is a strict liability offense, meaning intent does not matter. If you used the work without permission and no exception applies, you are liable.
Potential consequences include:
Fair use is a nuanced, context-specific defense for limited circumstances like parody, scholarly critique, or news reporting. It is not a magic wand that legitimizes the unlicensed use of creative work for commercial or decorative purposes.
The next time you’re tempted to right-click and save an image for your website, pause and ask yourself: “Am I willing to bet thousands of dollars in legal fees and damages on my interpretation of a complex legal doctrine?” The safest and most ethical path is always to assume permission is required and to obtain it properly.
Disclaimer: This article is for informational purposes only and does not constitute legal advice. For guidance on your specific situation, please consult with a qualified copyright attorney.
Protect your creativity and respect the creativity of others. If you need help navigating copyright licenses, defending your work, or responding to an infringement claim, Contact Our Firm for a consultation.
]]>For creators serious about protecting their assets, copyright registration is not just a formality, it’s your most powerful strategic weapon. Here’s why.
Yes, you own the copyright to your photo the second you press the shutter button. This is true in the United States and in most other countries that are signatories to the Berne Convention. This automatic protection grants you exclusive rights to reproduce, distribute, display, and create derivative works.
But ownership and the ability to enforce that ownership in a meaningful way are two very different things. Registration is the bridge between the two.
This is where U.S. copyright law draws a line in the sand, making registration your #1 power move. Under the U.S. Copyright Act, you can only pursue two of the most powerful legal remedies if your work is registered with the U.S. Copyright Office before the infringement occurs (or within three months of publication).
Without registration, your lawsuit is limited to “actual damages” (the infringer’s profits or your provable losses), which are often minimal for a single image infringement. Facing a choice between a costly lawsuit with little guaranteed return and letting the infringement go, most creators are forced to walk away. The infringer wins by default.
This is a point of frequent confusion. The power of registration is most pronounced in the United States due to its specific legal framework.
So why is U.S. registration still crucial for a global creator?
Because the internet is global, and your biggest enforcement opportunities will often be in the U.S. market. The U.S. has the world’s largest economy, a vast media landscape, and a legal system where the statutory damage provisions create strong leverage. If a major U.S.-based company, publisher, or website infringes your work, your ability to take effective action hinges almost entirely on whether you registered that work on time.
Think of it this way: You have a universal passport (automatic copyright), but you need a specific visa (U.S. registration) to access the most powerful enforcement tools in one of the world’s most important territories.
Registration isn’t just about lawsuits; it’s about leverage and prevention.
Automatic copyright is your right. Registration is your power.
For any creative who views their work as a valuable business asset (not just a hobby) systematic copyright registration is non-negotiable. It transforms your copyright from a theoretical concept into a practical, enforceable, and formidable business tool.
It is the single most effective step you can take to ensure that when someone uses your work without permission, you are holding the high ground, armed with real leverage, and ready to defend what’s yours without bankrupting yourself in the process.
Don’t just create. Protect. Register.
Disclaimer: This article provides general information and does not constitute legal advice. The laws discussed are specific to the United States. For guidance on your specific situation or international copyright strategy, consult with an intellectual property attorney.
Two Worlds Firm helps photographers and creators navigate copyright registration and enforcement. Contact us to develop a proactive strategy to protect your portfolio.
]]>As the digital world continues to grow, so do the challenges related to copyright infringement online. Have you recently received a cease and desist or a letter of demand from a copyright owner, such as Sam Mugraby of Boxist Photography? If you have, this article is here to help you understand your options and make informed decisions.
In this article, I’ll share comprehensive insights and recommendations on how to navigate the complexities of handling copyright infringement demand letters, drawing from my experience as a copyright attorney.
Understanding the Situation: These letters of demand typically come from copyright owners like Sam Mugraby of Boxist Photography and are often sent through legal firms like ImageRights International, Inc., Higbee & Associates, Doniger / Burroughs Law Firm, Pixsy Inc. or Westlord & Associates Legal. The accusation is straightforward: unauthorized use of of Boxist Photography / Sam Mugraby’s copyrighted images without the payment of licensing fees.
First, I want to offer you a crucial piece of advice: Avoid taking online advice from random strangers or even well-trusted business coaches. While they may mean well, their advice can often be legally incorrect.
1. Don’t Panic and Refrain from Admitting Liability
When you find a demand letter in your inbox, it’s natural to experience anxiety. However, the first piece of advice is to stay calm and refrain from admitting any wrongdoing. In most cases, this initial contact aims to initiate settlement discussions, not litigation. It’s important that you promptly consult a copyright attorney to navigate this situation effectively. Inform the copyright owner that you’ve received their letter and are actively seeking legal counsel.
Failure to respond promptly can lead to an escalation of the situation. These letters often stipulate a timeframe within which you must comply with their demands, usually ranging from 14 to 21 days. If you decide to respond after this period, it may incur higher costs since the copyright owner will likely involve their legal representatives.
It’s crucial to exercise caution in your response. Many clients I’ve worked with in the past initially responded with apologies, stating they were unaware of infringing copyrights. It’s important to understand that ignorance of infringement is not a valid defense. If you acknowledge fault in your response, you essentially admit liability, and the path forward may involve payment. Therefore, maintain composure and avoid admissions of guilt.
Most clients who come to me, once they’ve already responded, their response has been, “I’m so sorry. I didn’t know I was infringing your copyright.” Ignorance of infringement is no excuse, it’s no defense, and if you say, “I’m sorry that I infringed,” you’ve admitted you’ve infringed, and just go and pay them because you’re going to have to pay them now you’ve admitted liability.
2. Don’t Ignore the Issue
In the age of online information, there’s no shortage of advice suggesting that you should simply disregard and ignore these copyright infringement demand letters. To illustrate the potential consequences of this approach, let me share a real-life case study.
Consider the story of Rachel, a friend of mine and a medical doctor. She received a demand letter requesting $200 for the unauthorized use of an image. She decided to follow this approach when she received a letter of demand from Boxist Photography. She had read online that ignoring copyright infringement letters might make them go away, that it could be a scam, or that pursuing a $200 image copyright claim in court might cost the photographer more than it’s worth. Consequently, she chose not to pay the $200.
They sent her about five letters, and then they suddenly stopped. However, a year later, she received a new letter from a law firm demanding $1,250. She again decided to ignore it, without seeking advice from a copyright attorney, convinced that the letters and phone calls were part of a scam attempt.
Sixty days later, she learned that Mr. Sam Mugraby had filed a lawsuit against her in court. It was at this point that she realized she shouldn’t have ignored those letters. Her situation had escalated from a $200 settlement to a potential cost of $30,000 to $150,000.
So, the lesson here is clear: Don’t ignore such letters.
3. Determining the Legitimacy of the Copyright Letter
Is Boxist photography copyright letters is a scam? There are scammers out there pretending to be collecting copyright fees on behalf of copyright owners, so how can you tell? The question of whether the copyright infringement demand letter you’ve received is legitimate or a potential scam is a valid concern. To address this, consider the following steps:
a. Communication Channel: Legitimate photographers and copyright enforcement agencies typically communicate through formal channels, including email. Telephone-only contact may raise suspicion. If someone contacts you solely by phone, request that they use the usual methods of communication.
If someone contacts you by telephone only, that could be an indicator that it’s a scam. You should ask them to contact you in the usual way. It’s important to note that the Digital Millennium Copyright Act (DMCA) recognizes email correspondence as a valid form of notice for copyright infringement claims. While certified mail is indeed one method of providing notice, it may not be practical for the exchange of files, images, and links, which cannot be easily sent via traditional mail.
b. Verify the Sender’s Identity: Confirm that the letter or email you receive is from the legitimate source, such as Boxist Photography. Scammers often impersonate copyright owners. Ensure that the email address aligns with their official domain (e.g., boxist.com). If the email address does not match their official domain, it could indicate that they’re a scammer using their name. Additionally, try to send them an email directly to their email address listed on their contact page or use their contact form. This way, you can verify that the copyright letter is genuinely from them and to verify the authenticity of the copyright letter.
c. Scrutinize the Letter: Examine the details within the letter carefully. Check for crucial information, such as the image’s specifics and a US copyright registration number. You can cross-reference the registration number on the copyright office website. If all details align, it’s a positive indicator that the copyright letter is legitimate. Once everything matches, then you are on the safe side, and it’s not just another scam email.
So, you’ve taken step number three and verified that it’s not a scam.
4. Image Comparison and License Verification
As you delve deeper into handling the copyright infringement claim, consider these steps to validate the situation:
a. Image Comparison: Review the images in question and ascertain their similarity. Copyright owners typically claim the unauthorized use of identical or virtually identical images. Even alterations or transformations may still constitute copyright infringement. While, in my 25 years of experience, I’ve rarely encountered dissimilar images in such cases, it’s prudent to conduct a thorough comparison to be sure.
b. License Verification: Assess whether you genuinely have a license for the image in question. It’s possible that you have indeed acquired the image legally through a licensing agreement from them. If you possess a valid license, locate and provide a copy as proof. This license serves as your “get out of jail free” card. By submitting it, you demonstrate that you have the legal right to use the image within the license’s terms and conditions.
It’s crucial to refrain from using common excuses like “I found it on the internet, and I thought it was free” or “I obtained it from a wallpaper site.” Using images without proper licensing or authorization is a responsibility that rests squarely on the user’s shoulders. Copyright infringement claims do not consider “good faith” as a valid defense.
It’s worth noting that while some websites offer free stock content for free use without attribution, users must exercise caution. The uploader of such content may not necessarily be the rightful copyright owner. These free platforms often include disclaimers to indemnify themselves from any legal claims.
Additionally, the absence of monetary gain from the use of an image does not absolve individuals from copyright infringement. Whether or not profit was generated is irrelevant; copyright violations are determined by unauthorized usage.
5. Take Prompt Action – Remove the Image
Once you have verified the following:
Take immediate action. Specifically: Remove the infringing image not only from the page where it was displayed but also from your server. This comprehensive removal is essential. Failing to do so can expose you to allegations of willful infringement. The fact that you continued using the image after receiving notice of the infringement may be used as evidence against you. In copyright infringement lawsuits, willful infringement can lead to significant financial penalties, potentially reaching up to $150,000.
6. Negotiate in Good Faith
a. Email or Phone Communication: You have the flexibility to engage in negotiations through either phone calls or email correspondence. The choice between these methods largely depends on your comfort level and preferred mode of communication. Many copyright owners or their representatives are open to both forms of discussion.
b. You Can Negotiate Without a Lawyer: It’s important to note that you do not necessarily require legal representation for the negotiation phase. While having a copyright attorney can provide valuable guidance, negotiation can be conducted on your own if you feel confident in doing so.
c. Counter Offer: If the copyright owner’s initial demand seems exorbitant or financially burdensome, consider making a counter offer. This is a standard practice in negotiations. Craft a well-reasoned and respectful email outlining your counterproposal. If they are requesting a substantial sum, don’t hesitate to propose a lower amount that you believe is fair given the circumstances.
d. Experienced Negotiation: Drawing from my experience in handling copyright infringement cases, I’ve often been able to negotiate settlements that are significantly lower than the copyright owner’s original demand. In many instances, I’ve achieved agreements for approximately 30% of the initial demand. For example, if the original demand was $1,500, successful negotiations could result in a settlement closer to $500 or $600. While this may not be the ideal outcome, it can provide a viable solution to resolve the matter.
e. Consider the Cost-Benefit Analysis: When contemplating your negotiation strategy, it’s essential to weigh the potential financial costs of settling against the expenses associated with litigation. Legal proceedings can be time-consuming and costly, often far exceeding the amount demanded in the copyright infringement letter. In some cases, pursuing negotiation, even if it involves payment, may be the most pragmatic course of action to swiftly resolve the issue and avoid protracted legal battles.
f. Individualized Situations: Every copyright infringement case is unique, and the approach to negotiation should be tailored to the specific circumstances. If you’ve received demands for multiple images, as was the case with one of my clients who faced a demand for $1,500 per image for five images, the situation can become financially burdensome quickly. Unfortunately, that client ended up with a $7,500 bill. In that case, I assisted in negotiating it down. In such cases, skillful negotiation can be instrumental in reducing the overall settlement amount.
g. DIY Negotiation: If you’ve received a demand for one or two images and feel confident in your negotiation abilities, it may not be necessary to involve legal counsel. Engaging in the negotiation yourself can lead to a cost-effective resolution. However, if negotiations become protracted or complex, it’s advisable to consult with a copyright attorney to ensure your interests are protected.
In conclusion, negotiation is a viable and often preferred method for resolving copyright infringement disputes. Whether you negotiate on your own or with legal representation, approach the process professionally and respectfully. Be prepared to make counter offers, consider the cost-benefit analysis, and strive for an agreement that allows you to move forward while protecting your rights and interests.
Remember that each case is unique, and the negotiation strategy should be adapted to the specific circumstances. With the right approach, negotiation can offer a practical and efficient way to address copyright infringement claims and reach a mutually satisfactory resolution.
8. Always Settle Out of Court
In the realm of copyright infringement, one golden rule stands out: whenever possible, settle the dispute out of court. Waiting to be taken to court should be a last resort for several compelling reasons:
a. Legal Expenses: Engaging in litigation can be financially draining. Legal fees, court costs, and related expenses can quickly accumulate. Additionally, if the copyright owner prevails in court, you may be responsible for covering their attorney’s fees as well, significantly increasing your financial burden.
b. Protracted Legal Battles: Court proceedings can be protracted and time-consuming. They may extend for months or even years, causing undue stress and distraction from other aspects of your life or business.
c. Risk of Greater Damages: When copyright infringement disputes reach the litigation stage, the potential damages awarded can be substantial. The law provides a framework for determining these damages, and copyright owners may use every available legal avenue to maximize their claims. In some cases, damages can reach as high as $150,000 per infringement.
d. Legal Complexity: Copyright law is complex, and litigation involves navigating a maze of legal procedures and rules. It’s easy to become overwhelmed by the intricacies of the legal system, especially if you lack legal representation.
e. The Advantage of Settling: Settling out of court allows you to exert more control over the outcome. Negotiating a settlement allows for a degree of flexibility in reaching mutually agreeable terms. This can lead to a quicker resolution with potentially lower financial implications.
In summary, settling copyright infringement disputes outside of court is a prudent strategy. It helps mitigate financial, legal, and time-related burdens, allowing you to reach a resolution that is amicable and manageable. While litigation remains an option, it should be reserved for cases where all other avenues have been exhausted. By following these recommendations, you can navigate copyright infringement claims with greater confidence and safeguard your rights and interests.
Moving forward, it’s imperative to ensure that you always have a valid license agreement when using images, whether on a blog, Facebook, website, or any other platform. Having a documented license agreement, along with proof of payment of royalties or image fees, serves as a safeguard against future copyright disputes. It provides concrete evidence that you have the legal right to use the images, protecting you from similar situations down the road.
In Conclusion
In closing, navigating copyright infringement claims can be a daunting task. However, by following these recommendations, you can effectively address such issues:
These steps, combined with a proactive approach to licensing and image usage, can help you navigate the complexities of copyright infringement while safeguarding your rights and minimizing potential legal and financial ramifications.
© 2023 Megan Smith, Attorney-at-Law | IP Intellectual Property Law
]]>1. There was no “copyright” logo or any other watermark on the photo
Copyrights exist by default. As soon as an amateur or professional photographer (or anyone else, for that matter) hits the shutter button, all the power of the copyright law is now associated with the photo. Therefore, a photographer does not have to specify on the photo or on his/her website that the photo is protected by copyright. Unless specified otherwise, consider a photo to be copyrighted.
2. The photo is on the Internet, therefore it is free to use!
Is a photo easy to copy when it’s on the Internet? Yes. Does a photo lose its copyright status when it’s uploaded on the Internet? No.
A photo does not magically fall into the public domain when it’s uploaded to the Internet. The photographer keeps his/her copyright and, depending of the country, his/her photo will remain copyrighted between 50 to 70 years after his/her death. Only after that will it fall on the public domain.
3. I found it on Google Images, therefore it is free to use
Google Images is not a free stock photo agency. Google does not own any of the photos showed as a result of your search. Google’s job is to find images that fit your search query. Other people or companies own the photos and the copyrights.
4. It’s on Facebook, and everything on Facebook is on public domain
Contrary to popular belief, a photographer does not lose his/her copyright when a photo is uploaded on Facebook. Facebook’s Term of Service says:
You own all of the content and information you post on Facebook
So can you share a photo posted on Facebook? Usually, but under certain conditions. Facebook Term of Service says:
you can control how [your photo] is shared through your privacy and application settings.
That means a photo on Facebook can be shared by another user only by using the “share” button and only if the photographer allows it from his/her privacy setting. You cannot save it on your computer and use it anywhere else on Facebook or the Internet.
5. But I won’t make money off this photo! It’s just for blog/site/Facebook/etc.
Whether or not you make money from the use does not change a thing. It is still copyright infringement (unless it’s fair use). Here in Canada, Copyright law states that statutory damages will be between $100 and $5,000 per photo if used in a non-commercial purpose (it would be $500 to $20,000 per photo if used commercially). You think you will never get sued for using a photo on a non-commercial website? Think again. It is unlikely, but it IS possible.
6. There was the photographer’s logo/name/email watermarked on the photo. If he/she put it there, it was so he/she can advertise his/her business when we share his/her photo, right?
No. Just… No…
7. The photo was not nice or original enough to be protected by the copyright law
Photograph a white paper sheet on a white table during a snow storm with your iPhone. This photo will be just as protected by copyright law as the last celebrity portrait of Annie Leibovitz shot with $200,000 of equipment.
8. I appear in this photo, therefore I can use it!
This seems logical, but no. Legally, the photographer has the copyright on this photo because he/she took it. The photograph is that photographer’s artistic interpretation of you.
So if you were photographed when you were part of a protest, a sport event or if you were the subject of his/her street photography, you need to ask the photographer first before using it.
Of course, if you hired a photographer to do, for instance, your business portrait, he/she likely gave you the license to use it. However, the photographer keeps the copyright.
9. I wrote the photographer’s name under the photo on my webpage. It’s good advertising for him!
In 7 years of doing photography professionally, never has someone called to hire me, stating that he/she saw my name under a random photo he/she stumbled onto on the Internet.
Copyright law includes the notion of “monopoly of economic exploitation” of a photo. Only the owner of the copyright can decide how the photo will be used. Doing “advertisement” for the photographer is neither a valid nor legal reason to use a photo without first asking the photographer. Especially since it is legally mandatory in most countries to put a photo credit under a photo, even when you pay for the license to use it.
10. Millions of people are doing it!
This argument is invalid. Unless of course you can point me out the article of law that tells exactly how many people doing something illegal it takes to make that act legal.
All of that being said… Is it possible to police the web and stop every copyright infringement? No. It is technologically impossible to stop someone from lifting your photos, and I would need three lives to sue every infringer of my images.
Let’s put it this way: if you see an unattended bike in a park, would you decide not to steal it because you fear of getting caught, or because you know it is morally wrong? If it’s the former, I can’t help you. If it’s the later, maybe this post will change your perceptions of how “we” should use photos on the Internet.
By the photojournalist Francis Vachon
]]>There are three main elements that should be clearly stated in every cease and desist notification:
Sometimes cease and desist letters contain additional instructions, or demands, such as a demand for compensation—referred to as a settlement demand letter—or a formal request for proper attribution to correct the violation.
It is important to note that just because you make a demand, your letter does not establish that you have a right to compensation or even that your claim to have exclusive rights to something is valid. Those are legal issues that may need to be settled in court—specifically in a civil lawsuit if you can’t work it out on your own with the business or individual that’s infringing upon your rights.
Do I Have to Send a Letter, or Can I Just Sue Them?
You do not have to send a cease and desist letter prior to filing a civil claim against someone. However, if you are planning to sue someone on your own, doing so without first consulting with an attorney is not a sound option because you lack the legal know-how.
If your claim is small, chances are you can work things out without going to court. That recourse allows both parties to settle a dispute without bearing the expenses of lawyers and court fees.
If you do go straight to court, make sure you are prepared to explain why you didn’t choose to try and work things out with a cease and desist letter. If a defendant can show they were unaware they were violating copyright laws, you may be awarded less in damages. However, if you can show that you notified the defendant with a cease and desist letter and they continued to violate copyrights laws, your damages award could increase if you win the lawsuit.
Can I Write a Cease and Desist Letter, or Must I Hire an Attorney?
The short answer is no, you do not need to hire an attorney. Anyone (whether the complaint is well-founded or not) can send out a cease and desist letter. However, there are reasons why you may want an attorney who specializes in copyright laws at least review your letter before sending it out.
Benefits of Having an Attorney Send a Cease and Desist Letter
Civil claims can be complicated, expensive, and drawn-out (often taking years to be resolved). Even if you get a verdict in your favor, the defendant may file an appeal and further extend the legal process. If you have a good copyright infringement case, an attorney will most likely handle your case free of charge—meaning, they will take it on a contingency fee basis. In that case, you only pay the attorney if she wins a verdict or obtains a settlement for you.
An attorney can also advise you if your rights have, in reality, been violated and if so, if you have enough grounds for legal action.
Also, an attorney can tell you if a cease and desist letter is the appropriate course of action, and can even write the letter for you.
In almost all cases involving consumers, a letter from an attorney will be taken more seriously than a letter from an individual.
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