Clientricity, LLC

2020: Shaping The Vision For What Happens Next

clientricity — Fri, 31 Jan 2020 00:07:56 +0000

Headlines seem to perpetuate the notion of a retail apocalypse, where stores lay barren and shopping malls are decaying relics of a time before Amazon. But to paraphrase Mark Twain, reports of retail’s death are greatly exaggerated. What’s really happening isn’t the end of retail — its retail’s logical transformation, driven by changing consumer values, […]

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The Clienteling Podcast

clientricity — Tue, 14 Jan 2020 16:43:05 +0000

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2019: A Transformational Journey

clientricity — Thu, 13 Dec 2018 22:24:00 +0000

In 2017, retail analysts bemoaned the imminent retail apocalypse. But, by mid-2018 many saw an unexpected upturn in their businesses resulting from a surging economy, smaller stores, better digital marketing, improved omni-channel capabilities and increased traffic. Retailers seem to be finally understand that fickle digitally savvy consumers have increasingly high expectations and the old playbook […]

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2018: Expanding Engagement While Shrinking Stores

clientricity — Mon, 01 Jan 2018 22:47:19 +0000

2017 Retail Recap Retail doom and gloom dominated the headlines in 2017 as the press declared retail dead! Undoubtedly, we are in the midst of a seismic shift in consumer shopping habits, driven in part by changing tastes, economic influences, over supply, and the impact of “always-on” digital commerce. While reduced footfall has resulted in […]

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Survivor 2017: Retail Edition

clientricity — Mon, 21 Aug 2017 21:17:57 +0000

Survivor 2017: Retail Edition

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The Retail Maelstrom: Plotting a Course for What Comes Next

clientricity — Fri, 02 Jun 2017 16:18:48 +0000

Retail is undergoing a customer-driven transformation and the pace of innovation is accelerating geometrically. This has technologists and retailers struggling with the same basic question: “With the explosion of promising new digital technologies and the shifting behaviors of omni-channel consumers, how do I know which technology investments will provide real immediate value?” Every year the retail industry proclaims the next big […]

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2017: The Year of the Personally Curated Customer Experience

clientricity — Wed, 08 Mar 2017 22:50:41 +0000

If 2014 to 2016 can be defined by the dawn of omni-channel retailing, 2017 may well be the year of the “curated customer experience.” Always-on always-connected mobile technology is fundamentally transforming the way consumers purchase goods and services. However, with instant access to nearly infinite online and in-store options, consumers are fast becoming overwhelmed. As […]

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Fortune: How Technology Will Bring Enterprises Closer To Their Customers

clientricity — Wed, 21 Sep 2016 14:47:08 +0000

I was recently interviewed by Fortune for an article exploring ways that enterprises are getting closer to their customers by leveraging technology. In retail, we are seeing an explosion of new Mobile, Social and BI/Analytic capabilities being deployed in the hands of store associates, managers and marketers, striving to provide more value to their customers. To read […]

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Customer Centricity: A Primer for Retailers

clientricity — Mon, 18 Aug 2014 21:11:01 +0000

Hello and welcome to my blog. Over the last three years, technology has transformed commerce in ways we wouldn’t have imagined a decade ago…for consumers, retailers and vendors alike. This has kept those of us in the retail technology advisory business very busy. I thought I would take a few minutes to visit and update […]

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Introducing Clientricity, LLC

clientricity — Tue, 27 Dec 2011 21:04:51 +0000

Social Clienteling & Customer Centricity Welcome and thanks for visiting my updated blog. Challenges often lead to change and 2011 was a year of unparalleled transformation…for consumers, retailers, and vendors alike. It was the year that retailers acknowledged that the consumer was in charge – ably armed with social, local and mobile technologies. In 2012 […]

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