Thanks for weighing in Gary! Yeah, the whole ‘The customer is always right’ mantra only works in a non-entitled society. In an entitlement society, where everyone feels that a big biz owes them something for free, there are foundational issues with the argument. We experienced literally hundreds of times where people wanted refunds and were willing to complain loudly, but also wanted to consume the product and would not let us fix the issue.
]]>Hi Marcus! I could not agree more. Love that – “Serendipity often precedes epiphany!” I may steal your saying for a future blog post. 😉
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]]>Hi Caitlin! Thanks for the kind words. I hope all is well with you and your family!
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