Advertise with Googlier.com Kinetic Data is the build platform for AI-enabled business. Its Kinetic platform lets organizations build applications, workflows and agent-ready processes on top of the systems they already own, with AI generating the experiences and workflows and people and agents working in the same process.https://www.kineticdata.com/en-ushttps://www.kineticdata.com/blog/your-custom-app-backlog-is-killing-your-margins/https://www.kineticdata.com/blog/your-custom-app-backlog-is-killing-your-margins/Every bespoke app and integration you ship is a snowflake — slow to build, then a permanent maintenance tax. Here's how to build once and reuse across your whole book.Tue, 30 Jun 2026 09:00:00 GMTmspintegrationslow-codehttps://www.kineticdata.com/blog/s4hana-migration-clean-core/https://www.kineticdata.com/blog/s4hana-migration-clean-core/Custom code and ballooning scope stall S/4HANA migrations. Learn the six challenges and how a clean-core strategy keeps custom workflows off SAP and on a modernization layer.Mon, 29 Jun 2026 09:00:00 GMTenterprise-modernizationworkflow-orchestrationintegrationhttps://www.kineticdata.com/blog/from-project-to-practice-msp-margin-math/https://www.kineticdata.com/blog/from-project-to-practice-msp-margin-math/Project work pays ~13%. Recurring managed services pay ~46%. Here's the three-year math on converting your book — and why it re-rates the whole business.Tue, 23 Jun 2026 09:00:00 GMTmspbusiness-strategyrecurring-revenuehttps://www.kineticdata.com/blog/defense-and-government-secure-workflow-orchestration/https://www.kineticdata.com/blog/defense-and-government-secure-workflow-orchestration/Government and defense buyers need secure, auditable automation. See how a modernization layer with a government-grade security posture delivers built-for-purpose workflows.Mon, 22 Jun 2026 09:00:00 GMTgovernmentworkflow-orchestrationservice-request-automationhttps://www.kineticdata.com/blog/your-ai-strategy-has-an-execution-problem/https://www.kineticdata.com/blog/your-ai-strategy-has-an-execution-problem/Every MSP has an AI strategy deck. Almost none can ship it. The missing layer isn't more models or advice. It's execution.Tue, 16 Jun 2026 09:00:00 GMTmspaiworkflow-automationhttps://www.kineticdata.com/blog/process-driven-data-security-and-efficiency/https://www.kineticdata.com/blog/process-driven-data-security-and-efficiency/Most security gaps come from manual, fragmented processes—not sophisticated attacks. Learn how orchestrated, auditable workflows improve security and efficiency at once.Mon, 15 Jun 2026 09:00:00 GMTworkflow-orchestrationbest-practicesdigital-transformationhttps://www.kineticdata.com/blog/msp-race-to-the-bottom-is-over/https://www.kineticdata.com/blog/msp-race-to-the-bottom-is-over/Project margins are collapsing and AI is accelerating the commoditization. The way out isn't cheaper labor. It's owning a solutions practice your clients can't rip out.Tue, 09 Jun 2026 09:00:00 GMTmspdigital-transformationbusiness-strategyhttps://www.kineticdata.com/blog/customizing-and-integrating-the-kinetic-platform/https://www.kineticdata.com/blog/customizing-and-integrating-the-kinetic-platform/Orchestration depends on clean integration. Learn how to extend Kinetic workflows with task handlers, connectors, payments, and automated cloud provisioning—without backend customization.Mon, 08 Jun 2026 09:00:00 GMTintegrationworkflow-automationlow-codehttps://www.kineticdata.com/blog/future-of-itsm-replacement-cycle/https://www.kineticdata.com/blog/future-of-itsm-replacement-cycle/The ITSM replacement cycle costs millions and solves the wrong problem. Learn why separating engagement from record breaks the cycle and reduces vendor lock-in.Tue, 02 Jun 2026 09:00:00 GMTit-service-managementdigital-transformationgovernmenthttps://www.kineticdata.com/blog/workflow-orchestration-fundamentals/https://www.kineticdata.com/blog/workflow-orchestration-fundamentals/You don't need another tool—you need to connect the ones you have. Learn what workflow orchestration is, how it differs from integration, and why it beats point solutions.Tue, 26 May 2026 09:00:00 GMTworkflow-orchestrationintegrationbest-practiceshttps://www.kineticdata.com/blog/legacy-modernization-embrace-and-extend/https://www.kineticdata.com/blog/legacy-modernization-embrace-and-extend/Ripping out legacy systems is slow, risky, and expensive. Learn the embrace-and-extend approach: modernize the experience layer while your systems of record keep running.Tue, 19 May 2026 09:00:00 GMTlegacy-modernizationdigital-transformationintegrationhttps://www.kineticdata.com/blog/managed-service-provider-economics/https://www.kineticdata.com/blog/managed-service-provider-economics/For MSPs, margin lives in repeatable service delivery. See how reusable, configurable workflows accelerate client transitions and surface hidden benefits.Tue, 12 May 2026 09:00:00 GMTmspservice-deliveryworkflow-orchestrationhttps://www.kineticdata.com/blog/service-catalog-self-service-portal/https://www.kineticdata.com/blog/service-catalog-self-service-portal/A service catalog is business software, not just IT software. Learn how to build a self-service portal that serves end users and service owners—and proves its ROI.Tue, 05 May 2026 09:00:00 GMTservice-catalogself-serviceservice-deliveryhttps://www.kineticdata.com/blog/enterprise-approval-workflows/https://www.kineticdata.com/blog/enterprise-approval-workflows/Email approvals are slow, untraceable, and hard to audit. Learn how to design approval workflows that stay compliant and fast by orchestrating across existing systems.Tue, 28 Apr 2026 09:00:00 GMTapprovalsworkflow-orchestrationbest-practiceshttps://www.kineticdata.com/blog/automated-employee-onboarding-provisioning/https://www.kineticdata.com/blog/automated-employee-onboarding-provisioning/Onboarding spans 8-12 systems and drags on for days. See how workflow orchestration provisions access, equipment, and accounts on day one—without replacing HR or IT systems.Tue, 21 Apr 2026 09:00:00 GMTonboardingworkflow-orchestrationself-servicehttps://www.kineticdata.com/blog/service-request-automation-enterprise-request-management/https://www.kineticdata.com/blog/service-request-automation-enterprise-request-management/Manual requests and email approvals stall enterprise work. Learn how service request automation orchestrates work across your existing systems—without rip-and-replace.Tue, 14 Apr 2026 09:00:00 GMTservice-request-automationworkflow-orchestrationself-servicehttps://www.kineticdata.com/blog/sap-processes-that-belong-outside-sap/https://www.kineticdata.com/blog/sap-processes-that-belong-outside-sap/These nine processes are commonly built inside SAP with custom ABAP — and they're the exact ones that create the technical debt that blocks S/4HANA upgrades. Here's where they should live instead.Mon, 13 Apr 2026 06:00:00 GMTsaps4hanaclean-coreworkflow-automationenterprise-modernizationabaphttps://www.kineticdata.com/blog/composable-ai-architecture-how-to-build-modular-ai-systems-that-you-actually-control/https://www.kineticdata.com/blog/composable-ai-architecture-how-to-build-modular-ai-systems-that-you-actually-control/AI models change every few months. Your enterprise workflows shouldn't have to change with them. Composable AI architecture decouples intelligence from infrastructure — so you can evolve your AI strategy without re-engineering the systems that run your business.Fri, 13 Feb 2026 15:36:56 GMTaiworkflow-automationintegrationhttps://www.kineticdata.com/blog/enterprise-workflow-automation-the-complete-guide-to-orchestrating-business-processes/https://www.kineticdata.com/blog/enterprise-workflow-automation-the-complete-guide-to-orchestrating-business-processes/What enterprise workflow automation is, how it compares with BPM, RPA, iPaaS and low-code, how to evaluate platforms, how to run one on-premises, and where AI fits.Thu, 12 Feb 2026 17:17:54 GMTworkflow-automationbest-practicesdigital-transformationhttps://www.kineticdata.com/blog/unlocking-intelligent-automation-benefits/https://www.kineticdata.com/blog/unlocking-intelligent-automation-benefits/Explore how intelligent automation solutions can enhance efficiency, reduce costs, and improve productivity across industries. Discover emerging trends and best practices for successful implementation.Wed, 04 Feb 2026 12:00:00 GMTworkflow-automationaibest-practiceshttps://www.kineticdata.com/blog/how-to-choose-the-right-software/https://www.kineticdata.com/blog/how-to-choose-the-right-software/Learn how to choose the right business operations software by focusing on integration, usability, and real-world needs, avoiding costly mistakes and inefficiencies.Mon, 02 Feb 2026 20:22:15 GMTdigital-transformationintegrationbest-practiceshttps://www.kineticdata.com/blog/comprehensive-guide-to-automation-integration-benefits-platforms-and-future-trends/https://www.kineticdata.com/blog/comprehensive-guide-to-automation-integration-benefits-platforms-and-future-trends/Unlock the potential of seamless automation integration to transform your business operations. Streamline processes, boost efficiency, and achieve more today!Thu, 15 Jan 2026 20:28:28 GMTworkflow-automationintegrationbest-practiceshttps://www.kineticdata.com/blog/thanks-for-building-2025/https://www.kineticdata.com/blog/thanks-for-building-2025/Discover how Kinetic is transforming BPM with smarter, adaptable solutions for 2026, focusing on low-code workflows and a unified builder experience.Mon, 15 Dec 2025 16:27:52 GMTplatform-updateslow-codehttps://www.kineticdata.com/blog/it-support-automation/https://www.kineticdata.com/blog/it-support-automation/IT support automation routes requests, fulfills routine tickets, and orchestrates work across the systems an enterprise already runs.Thu, 20 Nov 2025 16:59:54 GMTworkflow-automationservice-deliveryaihttps://www.kineticdata.com/blog/what-is-business-process-reimagined-understanding-modern-digital-transformation-and-automation/https://www.kineticdata.com/blog/what-is-business-process-reimagined-understanding-modern-digital-transformation-and-automation/Discover how workflow orchestration modernizes enterprise operations by coordinating work across existing systems, reducing costs, improving user experience, and enabling incremental transformation without rip-and-replace.Wed, 19 Nov 2025 22:53:14 GMTdigital-transformationworkflow-automationbest-practiceshttps://www.kineticdata.com/blog/ai-as-a-layer/https://www.kineticdata.com/blog/ai-as-a-layer/People don’t want more bots. They want work to move. Treating AI as a layer (not a bolt-on inside one platform) is how you deliver real outcomes without locking your future to a vendor roadmap.Mon, 15 Sep 2025 13:44:39 GMTaiworkflow-automationdigital-transformationhttps://www.kineticdata.com/blog/the-real-reason-automation-projects-stall/https://www.kineticdata.com/blog/the-real-reason-automation-projects-stall/Why automation projects stall: it's not the tech but human misalignment and lack of clarity. Learn how to align teams for success.Fri, 25 Jul 2025 17:02:00 GMTworkflow-automationbest-practiceschange-managementhttps://www.kineticdata.com/blog/why-shadow-it-happens-and-why-its-not-always-bad/https://www.kineticdata.com/blog/why-shadow-it-happens-and-why-its-not-always-bad/Shadow IT isn’t just a risk — it’s a signal. Learn why it happens, how it reveals unmet needs, and how smart IT teams are using it to improve workflows and drive innovation.Thu, 17 Jul 2025 14:30:00 GMTdigital-transformationworkflow-automationbest-practiceshttps://www.kineticdata.com/blog/automating-employee-requests/https://www.kineticdata.com/blog/automating-employee-requests/For modern IT leaders, automating employee requests isn't optional—it's survival. The flood of routine tasks—from access provisioning to onboarding sequences—consumes countless hours better spent on strategic work. Yet most teams struggle with disconnected tools, fragile integrations, and portals that create more problems than they solve.Thu, 05 Jun 2025 19:20:50 GMTself-serviceworkflow-automationonboardinghttps://www.kineticdata.com/blog/why-self-service-portals-are-the-future-of-enterprise-support/https://www.kineticdata.com/blog/why-self-service-portals-are-the-future-of-enterprise-support/Discover why self-service portals are transforming enterprise support by providing 24/7 access, automating workflows, and enhancing employee satisfaction.Thu, 06 Mar 2025 17:58:26 GMTself-serviceservice-deliveryworkflow-automationhttps://www.kineticdata.com/blog/what-is-true-self-service/https://www.kineticdata.com/blog/what-is-true-self-service/True self-service redefines digital experiences through unified interfaces, cross-functional processes, and intelligent automation, transforming how organizations deliver and manage services.Mon, 24 Feb 2025 19:57:08 GMTself-serviceworkflow-automationdigital-transformationhttps://www.kineticdata.com/blog/how-modern-credit-unions-scale-operations/https://www.kineticdata.com/blog/how-modern-credit-unions-scale-operations/Discover how modern credit unions are transforming internal operations with decoupled architecture to scale efficiently and reduce complexity, as demonstrated by GreenState Credit Union.Mon, 03 Feb 2025 23:13:07 GMTcustomer-storiesdigital-transformationintegrationhttps://www.kineticdata.com/blog/fair-software-pricing/https://www.kineticdata.com/blog/fair-software-pricing/Discover why consumption-based pricing aligns software costs with actual business value, promoting fairness, flexibility, and innovation in an ever-evolving digital landscape.Thu, 16 Jan 2025 16:22:47 GMTbest-practiceshttps://www.kineticdata.com/blog/understanding-saas-tax-the-hidden-cost-of-multiple-enterprise-solutions/https://www.kineticdata.com/blog/understanding-saas-tax-the-hidden-cost-of-multiple-enterprise-solutions/Discover how to tackle the hidden costs of managing multiple SaaS solutions and improve user experience through strategic experience unification.Mon, 13 Jan 2025 14:15:00 GMTintegrationdigital-transformationself-servicehttps://www.kineticdata.com/blog/beyond-cost-cutting-strategic-approaches-to-it-spend-optimization/https://www.kineticdata.com/blog/beyond-cost-cutting-strategic-approaches-to-it-spend-optimization/Optimize IT spending by unifying experiences, reducing complexity, and enabling innovation. Discover strategic approaches to maximize value and efficiency in your organization.Fri, 10 Jan 2025 14:11:58 GMTdigital-transformationbest-practiceshttps://www.kineticdata.com/blog/breaking-the-maintenance-cycle-shifting-it-budget-from-operations-to-innovation/https://www.kineticdata.com/blog/breaking-the-maintenance-cycle-shifting-it-budget-from-operations-to-innovation/Free your IT budget for innovation by shifting from platform-specific customizations to a flexible, platform-agnostic experience layer. Discover how to reduce maintenance costs and drive business growth.Mon, 23 Dec 2024 17:33:38 GMTdigital-transformationbest-practiceshttps://www.kineticdata.com/blog/unlocking-developer-efficiency-with-the-right-tools/https://www.kineticdata.com/blog/unlocking-developer-efficiency-with-the-right-tools/Choosing the perfect Integrated IDE can streamline workflows and boost productivity. Here's a look at some essential developer tools.Tue, 20 Aug 2024 14:19:25 GMTbest-practiceshttps://www.kineticdata.com/blog/reacts-usecontext-vs-redux-global-state-cage-match/https://www.kineticdata.com/blog/reacts-usecontext-vs-redux-global-state-cage-match/This post explores the critical distinctions between React’s useContext and Redux, explaining how this choice aligns with our dev goals.Tue, 13 Aug 2024 05:51:54 GMTlow-codehttps://www.kineticdata.com/blog/front-end-training-in-baltimore/https://www.kineticdata.com/blog/front-end-training-in-baltimore/We recently had the pleasure of hosting a special onsite front-end training event in Baltimore. Here are some highlights from the event.Tue, 30 Jul 2024 19:07:45 GMTcompany-culturebest-practiceshttps://www.kineticdata.com/blog/a-strategic-approach-to-integrating-ai-into-your-company-ecosystem/https://www.kineticdata.com/blog/a-strategic-approach-to-integrating-ai-into-your-company-ecosystem/Tasks like ordering a new server or submitting expense reports can benefit from structured data collection and AI. Here's how we help.Tue, 16 Jul 2024 05:00:00 GMTaiworkflow-automationbest-practiceshttps://www.kineticdata.com/blog/unleashing-potential-growing-team-success-with-cliftonstrengths/https://www.kineticdata.com/blog/unleashing-potential-growing-team-success-with-cliftonstrengths/The CliftonStrengths exercise is a powerful tool that helps identify and harness individual talents for team success. Here's our experience.Tue, 09 Jul 2024 05:49:25 GMTcompany-culturehttps://www.kineticdata.com/blog/from-functionality-to-user-experience-the-evolution-of-kinetic-datas-ui-ux/https://www.kineticdata.com/blog/from-functionality-to-user-experience-the-evolution-of-kinetic-datas-ui-ux/As the digital landscape evolved, so did our users' expectations. Here's the story of our user experience evolution in the Kinetic Platform.Tue, 25 Jun 2024 05:00:00 GMTself-serviceplatform-updateshttps://www.kineticdata.com/blog/change-management-starts-with-the-people/https://www.kineticdata.com/blog/change-management-starts-with-the-people/Change is often met with mixed emotions. Yet stagnation isn't an option. Here's how to lead with clarity, helping people understand the "why."Wed, 15 May 2024 05:00:00 GMTchange-managementdigital-transformationbest-practiceshttps://www.kineticdata.com/blog/navigating-remote-assistance-in-air-gapped-environments-tips-from-a-software-consultant/https://www.kineticdata.com/blog/navigating-remote-assistance-in-air-gapped-environments-tips-from-a-software-consultant/Here's a real-world experience of how truly "being the solution" came to life in providing remote assistance in an air-gapped environment.Tue, 30 Apr 2024 05:00:00 GMTgovernmentbest-practiceshttps://www.kineticdata.com/blog/first-day-insights-a-chief-experience-officers-guide-to-balancing-specialization-and-integration/https://www.kineticdata.com/blog/first-day-insights-a-chief-experience-officers-guide-to-balancing-specialization-and-integration/This guide offers a deep dive into the strategies and insights for a CXO to make impactful decisions from day one.Wed, 17 Apr 2024 05:00:00 GMTdigital-transformationintegrationbest-practiceshttps://www.kineticdata.com/blog/enhancing-government-efficiency-kinetic-datas-role-in-modernization-through-webform-to-pdf-conversion/https://www.kineticdata.com/blog/enhancing-government-efficiency-kinetic-datas-role-in-modernization-through-webform-to-pdf-conversion/A key component of federal government modernization and digitization involves handling and converting PDF documents. Here's our approach.Tue, 09 Apr 2024 05:00:00 GMTgovernmentdigital-transformationworkflow-automationhttps://www.kineticdata.com/blog/balancing-resource-sharing-in-multi-tenant-architectures-with-single-tenant-services/https://www.kineticdata.com/blog/balancing-resource-sharing-in-multi-tenant-architectures-with-single-tenant-services/Architecting multi-tenant solutions, especially when integrating single-tenant services, poses unique challenges that require careful design.Wed, 20 Mar 2024 05:00:00 GMTbest-practicesintegrationhttps://www.kineticdata.com/blog/why-elixir-may-be-kinetic-datas-future/https://www.kineticdata.com/blog/why-elixir-may-be-kinetic-datas-future/Why did we choose Elixir as one of our primary development tools? We outline several reasons and key considerations in this post.Thu, 14 Mar 2024 05:00:00 GMTplatform-updatesbest-practiceshttps://www.kineticdata.com/blog/bright-starts-kinetic-datas-guide-to-successful-project-kickoffs/https://www.kineticdata.com/blog/bright-starts-kinetic-datas-guide-to-successful-project-kickoffs/This post explores the elements of successful project kickoffs, from setting clear expectations to creating a collaborative environment.Thu, 07 Mar 2024 06:00:00 GMTbest-practicescompany-culturehttps://www.kineticdata.com/blog/simulating-data-connections-with-placeholder-apis/https://www.kineticdata.com/blog/simulating-data-connections-with-placeholder-apis/You've seen it: developers are ready to build, but the data sources aren't ready. Here's how to make such roadblocks a thing of the past.Wed, 21 Feb 2024 06:00:00 GMTintegrationbest-practiceshttps://www.kineticdata.com/blog/empowering-success-how-a-kinetic-data-customer-seized-the-hackathon-opportunity-to-streamline-data-integration/https://www.kineticdata.com/blog/empowering-success-how-a-kinetic-data-customer-seized-the-hackathon-opportunity-to-streamline-data-integration/Recognizing the potential of Kinetic Data integration capabilities, our GreenState team used the Hackathon to tackle this issue head-on.Wed, 31 Jan 2024 06:00:00 GMTcustomer-storiesintegrationworkflow-automationhttps://www.kineticdata.com/blog/triple-play-for-tech-success-why-dev-prod-and-qa-environments-are-essential-in-on-prem-software-management/https://www.kineticdata.com/blog/triple-play-for-tech-success-why-dev-prod-and-qa-environments-are-essential-in-on-prem-software-management/How the strategic setup of Dev, Prod, and QA environments for on-prem software management enable us to experiment, refine, and deliver.Thu, 25 Jan 2024 06:00:00 GMTbest-practicesplatform-updateshttps://www.kineticdata.com/blog/advantages-of-javascript-why-we-opted-for-javascript-development-over-java-or-ruby/https://www.kineticdata.com/blog/advantages-of-javascript-why-we-opted-for-javascript-development-over-java-or-ruby/Getting introspective about our platform led us to build a new tenant service called Integrator. Here's why we chose JavaScript for that.Tue, 23 Jan 2024 06:00:00 GMThttps://www.kineticdata.com/blog/powering-the-ai-adoption-curve-in-the-us-military/https://www.kineticdata.com/blog/powering-the-ai-adoption-curve-in-the-us-military/Learn how Kinetic Data's 'crawl-walk-run' approach bridges the gap in AI adoption, enabling the DoD to realize the full potential of AIFri, 14 Jul 2023 05:00:00 GMTaigovernmentworkflow-automationhttps://www.kineticdata.com/blog/streamline-data-to-intelligence-to-action/https://www.kineticdata.com/blog/streamline-data-to-intelligence-to-action/'Guided Workflows for AI Amplification' with Kinetic Data outlines how to connect AI systems at scale for insights delivered at scale.Wed, 28 Jun 2023 05:00:00 GMTaigovernmentworkflow-automationhttps://www.kineticdata.com/blog/paper-based-processes-slow-down-decisions/https://www.kineticdata.com/blog/paper-based-processes-slow-down-decisions/Paper forms, fragmented records, and email approvals still slow military decision-making. Here's how to modernize the workflow without ripping out systems of record.Tue, 18 Apr 2023 05:00:00 GMTgovernmentdigital-transformationworkflow-automationhttps://www.kineticdata.com/blog/automated-workflows-less-paperwork-faster-decisions/https://www.kineticdata.com/blog/automated-workflows-less-paperwork-faster-decisions/How do automated workflows improve simplicity and speed for the military? By reducing a reliance on paperwork with forms for every need.Thu, 13 Apr 2023 05:00:00 GMTworkflow-automationgovernmenthttps://www.kineticdata.com/blog/importance-of-the-sf-50-form/https://www.kineticdata.com/blog/importance-of-the-sf-50-form/The SF-50 is the federal government's record of every personnel action. Here's why it matters to employees and HR teams, and how agencies orchestrate it without rip-and-replace.Thu, 06 Apr 2023 05:00:00 GMTgovernmentdigital-transformationworkflow-orchestrationhttps://www.kineticdata.com/blog/consumption-based-pricing-for-software-companies/https://www.kineticdata.com/blog/consumption-based-pricing-for-software-companies/Snowflake's Frank Slootman called per-seat licensing inequitable. For government buyers stuck with shelfware, consumption-based pricing is the more honest model — and a better fit for modernization.Tue, 14 Mar 2023 05:00:00 GMTgovernmentbest-practiceshttps://www.kineticdata.com/blog/digital-processes-dd-2875-saar-forms/https://www.kineticdata.com/blog/digital-processes-dd-2875-saar-forms/The DD 2875 access-request process still runs on paper, email, and home-grown tools. Here's how a workflow orchestration layer fixes it without rip-and-replace.Wed, 22 Feb 2023 06:00:00 GMTgovernmentdigital-transformationworkflow-automationhttps://www.kineticdata.com/blog/per-user-license-misalignment/https://www.kineticdata.com/blog/per-user-license-misalignment/Per-user licensing punishes you for growing your user base, not for the value you get. Here's why seat-based pricing misaligns with outcomes — and what to do about it.Wed, 07 Dec 2022 21:33:13 GMTbest-practicesdigital-transformationhttps://www.kineticdata.com/blog/the-value-of-consolidation-20-for-federal-it/https://www.kineticdata.com/blog/the-value-of-consolidation-20-for-federal-it/The better approach is a single pane of glass, a modern overlay to front-end systems of record. It’s embrace & extend rather than rip & replace.Wed, 30 Nov 2022 15:12:21 GMTgovernmentdigital-transformationintegrationhttps://www.kineticdata.com/blog/2022-4th-quarter-summary/https://www.kineticdata.com/blog/2022-4th-quarter-summary/A quick update on what is happening at Kinetic Data and what to see from us in the upcoming months.Fri, 14 Oct 2022 13:30:00 GMTplatform-updateshttps://www.kineticdata.com/blog/business-process-optimization-how-to-move-from-automation-stage-five-to-stage-six/https://www.kineticdata.com/blog/business-process-optimization-how-to-move-from-automation-stage-five-to-stage-six/Stage 6 of the KAMM framework culminates the journey from unstructured and unmanaged manual processes to full automation.Mon, 01 Aug 2022 14:48:35 GMTworkflow-automationbest-practiceshttps://www.kineticdata.com/blog/kamm-business-process-automation-stage-5-to-6/https://www.kineticdata.com/blog/kamm-business-process-automation-stage-5-to-6/Business process automation example: Stage 6 of KAMM culminates the journey from unstructured and unmanaged manual processes to full automation.Mon, 01 Aug 2022 05:00:00 GMTworkflow-automationbest-practicesdigital-transformationhttps://www.kineticdata.com/blog/business-process-automation-cut-fulfillment-cost-by-80-with-automation/https://www.kineticdata.com/blog/business-process-automation-cut-fulfillment-cost-by-80-with-automation/Visibility takes away fear and gives people confidence that the system is working for them, increases the likelihood of a positive experience.Tue, 12 Jul 2022 13:15:00 GMTworkflow-automationbest-practiceshttps://www.kineticdata.com/blog/exposing-a-customer-project-dashboard/https://www.kineticdata.com/blog/exposing-a-customer-project-dashboard/This simple dashboard can create a big impression - especially for the busy end user that quickly needs information and does not have the time to dig into all the details.Thu, 30 Jun 2022 15:30:00 GMTself-serviceplatform-updateshttps://www.kineticdata.com/blog/agent-release-notes-v526/https://www.kineticdata.com/blog/agent-release-notes-v526/Agent logs and Task handlers are now able to be downloaded from the Kinetic Data Platform consoleThu, 30 Jun 2022 14:00:00 GMTplatform-updateshttps://www.kineticdata.com/blog/automate-business-processes-with-machine-tasks/https://www.kineticdata.com/blog/automate-business-processes-with-machine-tasks/To automate business processes, a series of steps is required. It’s a journey of 6 stages, called the Kinetic Automation Maturity Model (KAMM).Fri, 24 Jun 2022 05:00:00 GMTworkflow-automationbest-practiceshttps://www.kineticdata.com/blog/what-is-baas-or-backend-as-a-service/https://www.kineticdata.com/blog/what-is-baas-or-backend-as-a-service/Backend-as-a-Service handles storage, APIs, and infrastructure so teams ship faster. Here's what BaaS is, where it fits, and where orchestration matters more.Mon, 06 Jun 2022 13:51:13 GMTintegrationworkflow-automationhttps://www.kineticdata.com/blog/business-process-automation-how-to-move-from-stage-two-to-stage-three/https://www.kineticdata.com/blog/business-process-automation-how-to-move-from-stage-two-to-stage-three/Business process automation is a journey of several steps — not a single leap. Let's define stage two, and outline stage three.Wed, 25 May 2022 15:46:07 GMTworkflow-automationbest-practiceshttps://www.kineticdata.com/blog/kamm-business-process-automation-stage-2-to-3/https://www.kineticdata.com/blog/kamm-business-process-automation-stage-2-to-3/Business process automation is a journey of several steps, not a single leap. Let's define stage two and outline stage three.Wed, 25 May 2022 05:00:00 GMTworkflow-automationbest-practicesdigital-transformationhttps://www.kineticdata.com/blog/workflow-procedures-and-processes/https://www.kineticdata.com/blog/workflow-procedures-and-processes/Redesigning workflow procedures to go from manual to automated is a multi-step process, and moving through each phase can provide big time and cost savings.Thu, 21 Apr 2022 05:00:00 GMTworkflow-automationbest-practiceshttps://www.kineticdata.com/blog/new-features-bulk-submit-copy-submissions/https://www.kineticdata.com/blog/new-features-bulk-submit-copy-submissions/Kinetic Data outlining new capabilities we call 'Bulk Submit' and 'Copy Submission API endpoint'Tue, 29 Mar 2022 13:15:00 GMTplatform-updateshttps://www.kineticdata.com/blog/kinetic-calendar-solving-visibility-challenges/https://www.kineticdata.com/blog/kinetic-calendar-solving-visibility-challenges/Maintenance windows, outages, and resource bookings scattered across email and spreadsheets create blind spots. Kinetic Calendar layers a unified view on top of your existing systems.Fri, 25 Mar 2022 05:00:00 GMTchange-managementplatform-updateshttps://www.kineticdata.com/blog/benefits-of-automating-a-manual-process/https://www.kineticdata.com/blog/benefits-of-automating-a-manual-process/Learn the benefits of automating a manual process and what makes process inefficiency so expensive. Here are 11 common elements of process costs:Wed, 23 Mar 2022 05:00:00 GMTworkflow-automationbest-practiceshttps://www.kineticdata.com/blog/kinetic-automation-maturity-model-kamm/https://www.kineticdata.com/blog/kinetic-automation-maturity-model-kamm/Our automated maturity model is a workflow automation methodology with a goal to identify agency processes in need of digital transformation improvements.Fri, 11 Mar 2022 06:00:00 GMTworkflow-automationbest-practicesdigital-transformationhttps://www.kineticdata.com/blog/customer-story-healthcare-organization-tackles-their-it-challenges/https://www.kineticdata.com/blog/customer-story-healthcare-organization-tackles-their-it-challenges/One of the largest healthcare organizations in the Southeast US has been adapting and finding new ways to provide technical relief to their staff.Fri, 25 Feb 2022 15:30:00 GMTcustomer-storiesself-serviceservice-deliveryhttps://www.kineticdata.com/blog/kinetic-datas-developers-vs-log4j-vulnerability/https://www.kineticdata.com/blog/kinetic-datas-developers-vs-log4j-vulnerability/Web vulnerabilities and the exposure to them happen without warning. How teams respond makes all the difference. At Kinetic Data, we make security a priority.Wed, 26 Jan 2022 15:03:12 GMTcompany-cultureplatform-updateshttps://www.kineticdata.com/blog/benefits-of-creating-a-positive-onboarding-experience/https://www.kineticdata.com/blog/benefits-of-creating-a-positive-onboarding-experience/A great first day depends on dozens of provisioning tasks moving across HR, IT, and facilities. Here's how to orchestrate that work without rebuilding your core systems.Tue, 25 Jan 2022 16:14:59 GMTonboardingbest-practiceshttps://www.kineticdata.com/blog/get-employee-onboarding-and-provisioning-right/https://www.kineticdata.com/blog/get-employee-onboarding-and-provisioning-right/Prevent a bad onboarding experience for your new hires! Get it right, and you'll improve engagement, productivity and employee retention. Check out our tips:Tue, 18 Jan 2022 06:00:00 GMTonboardingworkflow-automationhttps://www.kineticdata.com/blog/better-employee-onboarding-and-provisioning/https://www.kineticdata.com/blog/better-employee-onboarding-and-provisioning/Effective onboarding and provisioning prepares your new hires for a productive first day! Get these valuable tips to improve your new employee processes!Tue, 11 Jan 2022 06:00:00 GMTonboardingworkflow-automationhttps://www.kineticdata.com/blog/how-to-optimize-it-provisioning/https://www.kineticdata.com/blog/how-to-optimize-it-provisioning/IT provisioning and its success lies in the hands of professionals who see the value in delivering best-in-class employee onboarding. Get details:Wed, 05 Jan 2022 06:00:00 GMTonboardingservice-deliveryworkflow-automationhttps://www.kineticdata.com/blog/optimize-onboarding-provisioning-pain-hr-leaders/https://www.kineticdata.com/blog/optimize-onboarding-provisioning-pain-hr-leaders/New-hire onboarding stalls because provisioning is fragmented across HR, IT, and managers. Here is how workflow orchestration fixes the handoff without replacing your systems.Sun, 26 Dec 2021 06:00:00 GMTonboardingworkflow-automationintegrationhttps://www.kineticdata.com/blog/2021-12-10-product-updates/https://www.kineticdata.com/blog/2021-12-10-product-updates/Kinetic Data December 2021 Product Updates: Discover how to make the most of the Kinetic Platform for building human-centric business applications!Tue, 14 Dec 2021 22:40:37 GMTplatform-updateshttps://www.kineticdata.com/blog/it-service-catalog-forrester-research-part-2/https://www.kineticdata.com/blog/it-service-catalog-forrester-research-part-2/A service catalog is only as good as the work behind it. Here are ten benefits of an enterprise service catalog, and why orchestration across your existing systems is what makes them real.Fri, 19 Nov 2021 06:00:00 GMTservice-deliveryself-servicebest-practiceshttps://www.kineticdata.com/blog/four-ways-to-optimize-the-new-employee-onboarding-process/https://www.kineticdata.com/blog/four-ways-to-optimize-the-new-employee-onboarding-process/New-hire provisioning spans IT, HR, facilities, and security. Four ways to orchestrate it across the systems you already run — without rip-and-replace.Tue, 26 Oct 2021 05:00:00 GMTonboardingworkflow-automationbest-practiceshttps://www.kineticdata.com/blog/new-cio-role-how-to-be-a-chief-integration-officer/https://www.kineticdata.com/blog/new-cio-role-how-to-be-a-chief-integration-officer/The modern CIO wins by connecting fragmented systems, not replacing them. Eight practical ways to act as a chief integration officer and orchestrate work across what you already own.Wed, 06 Oct 2021 05:00:00 GMTintegrationdigital-transformationbest-practiceshttps://www.kineticdata.com/blog/single-pane-of-glass-over-systems-of-record-importance/https://www.kineticdata.com/blog/single-pane-of-glass-over-systems-of-record-importance/A single pane of glass sits above your ERP, CRM, ITSM, and HR systems, orchestrating cross-system work and giving users one place to get things done — without rip-and-replace.Tue, 17 Aug 2021 05:00:00 GMTintegrationdigital-transformationself-servicehttps://www.kineticdata.com/blog/create-business-heroes-how-to-defeat-the-villain-of-unstructured-data/https://www.kineticdata.com/blog/create-business-heroes-how-to-defeat-the-villain-of-unstructured-data/Most enterprise requests start as email, chat, and phone calls — and disappear into the gaps between systems. Here's how to turn that chaos into orchestrated, auditable work.Wed, 21 Jul 2021 05:00:00 GMTworkflow-orchestrationservice-deliverydigital-transformationhttps://www.kineticdata.com/blog/20-business-building-blocks-erm-applications/https://www.kineticdata.com/blog/20-business-building-blocks-erm-applications/Most enterprise applications are assembled from the same 20 components. Here's the full list, and why orchestrating them across existing systems beats rebuilding them.Tue, 13 Jul 2021 05:00:00 GMTlow-codeworkflow-automationlegacy-modernizationhttps://www.kineticdata.com/blog/17-attributes-low-code-platform-system-fundamentals/https://www.kineticdata.com/blog/17-attributes-low-code-platform-system-fundamentals/Most low-code tools demo well and break at scale. Use these 17 system fundamentals to judge whether a platform can orchestrate real cross-system work in production.Wed, 09 Jun 2021 05:00:00 GMTlow-codebest-practicesworkflow-orchestrationhttps://www.kineticdata.com/blog/never-buy-a-business-application-again/https://www.kineticdata.com/blog/never-buy-a-business-application-again/Packaged apps force your processes to fit their software, then break your customizations every upgrade. Orchestrate work across the systems you already own instead.Wed, 12 May 2021 05:00:00 GMTdigital-transformationlow-codelegacy-modernizationhttps://www.kineticdata.com/blog/times-are-changing-for-enterprise-software/https://www.kineticdata.com/blog/times-are-changing-for-enterprise-software/The old build-versus-buy choice for enterprise software is dead. Here's what replaced it — and why orchestrating across the systems you already own beats both.Wed, 21 Apr 2021 05:00:00 GMTdigital-transformationlow-codeenterprise-modernizationhttps://www.kineticdata.com/blog/kinetic-data-building-leadership-team-for-growth/https://www.kineticdata.com/blog/kinetic-data-building-leadership-team-for-growth/Kinetic Data today announced the hiring of Alex Danzberger, Jr. as President.Tue, 13 Apr 2021 05:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/all-business-applications-are-the-same/https://www.kineticdata.com/blog/all-business-applications-are-the-same/Every enterprise app is assembled from the same building blocks. The advantage isn't the blocks — it's orchestrating work across the systems you already run.Wed, 07 Apr 2021 05:00:00 GMTlow-codedigital-transformationenterprise-modernizationhttps://www.kineticdata.com/blog/predicting-the-future-of-itsm-how-did-we-do-part-5-the-customer/https://www.kineticdata.com/blog/predicting-the-future-of-itsm-how-did-we-do-part-5-the-customer/In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the last of those predictions, and our take on where we are today.Fri, 13 Nov 2020 06:00:00 GMTservice-deliveryself-servicehttps://www.kineticdata.com/blog/predicting-the-future-of-itsm-how-did-we-do-part-3-the-role-of-support/https://www.kineticdata.com/blog/predicting-the-future-of-itsm-how-did-we-do-part-3-the-role-of-support/In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the third of those predictions, and our take on where we are today.Wed, 11 Nov 2020 06:00:00 GMTservice-deliverybest-practiceshttps://www.kineticdata.com/blog/5-steps-to-service-desk-improvement/https://www.kineticdata.com/blog/5-steps-to-service-desk-improvement/Service desk improvement: we love when it helps us and complain when it doesn't! Improve these 5 key areas to significantly increase service desk operations:Wed, 09 Sep 2020 05:00:00 GMTservice-deliverybest-practiceshttps://www.kineticdata.com/blog/walk-up-tech-bar-service/https://www.kineticdata.com/blog/walk-up-tech-bar-service/Tech bar service makes it easy, assessible and convenient for employees to schedule fixes for common IT problems and improve life for their IT professionals.Wed, 09 Sep 2020 05:00:00 GMTtech-barservice-deliveryhttps://www.kineticdata.com/blog/5-steps-to-tech-bar/https://www.kineticdata.com/blog/5-steps-to-tech-bar/Implementing a tech bar provides a number of benefits to the organization. Our experts cover the 5 steps to creating a great tech bar.Wed, 02 Sep 2020 05:00:00 GMTtech-barservice-deliverybest-practiceshttps://www.kineticdata.com/blog/optimizing-the-self-service-portal-platform-experience-for-it-professionals/https://www.kineticdata.com/blog/optimizing-the-self-service-portal-platform-experience-for-it-professionals/Ideally, a service portal will optimize the experience for IT pros across these five areas, which are key aspects of your service portal platform to evaluate.Mon, 24 Aug 2020 05:00:00 GMTself-serviceservice-deliverybest-practiceshttps://www.kineticdata.com/blog/optimize-your-self-service-portal-user-experience-heres-what-to-look-for/https://www.kineticdata.com/blog/optimize-your-self-service-portal-user-experience-heres-what-to-look-for/The best service portals optimize the end-user experience by building familiarity, convenience and intelligence into the service request process. Here's how.Tue, 18 Aug 2020 05:00:00 GMTself-servicebest-practiceshttps://www.kineticdata.com/blog/why-embrace-extend-beats-rip-replace-in-these-challenging-times/https://www.kineticdata.com/blog/why-embrace-extend-beats-rip-replace-in-these-challenging-times/Rip-and-replace is slow, expensive, and risky. A modernization layer that orchestrates work across your existing systems delivers value faster — without migration.Tue, 28 Jul 2020 05:00:00 GMTdigital-transformationintegrationbest-practiceshttps://www.kineticdata.com/blog/three-challenges-with-todays-low-code-platforms/https://www.kineticdata.com/blog/three-challenges-with-todays-low-code-platforms/Low-code promises fast transformation, but three common approaches break down inside large, complex organizations. Here's why — and what to do instead.Thu, 23 Jul 2020 05:00:00 GMTlow-codedigital-transformationhttps://www.kineticdata.com/blog/our-new-brand-look/https://www.kineticdata.com/blog/our-new-brand-look/We're refocusing how we deliver solutions on the Kinetic Platform, refreshing our brand and re-committing to making you a workflow hero. Own your workflow.Thu, 25 Jun 2020 05:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/support-remote-workers-with-virtual-tech-bar/https://www.kineticdata.com/blog/support-remote-workers-with-virtual-tech-bar/A virtual tech bar offers the same principles and technology as an in-person tech bar and can offer your remote workforce a similar experience.Wed, 06 May 2020 05:00:00 GMTtech-barservice-deliveryhttps://www.kineticdata.com/blog/12-key-fulfillment-process-changes-youll-need-to-support-wfh-staff/https://www.kineticdata.com/blog/12-key-fulfillment-process-changes-youll-need-to-support-wfh-staff/Remote and hybrid work exposed how brittle most service-fulfillment processes are. Here are 12 changes that hold up, and the layer that makes them stick across your systems.Tue, 24 Mar 2020 05:00:00 GMTservice-deliveryself-serviceworkflow-automationhttps://www.kineticdata.com/blog/system-of-engagement-request-management/https://www.kineticdata.com/blog/system-of-engagement-request-management/Your systems of record still run the business. The problem is the experience on top of them. Here's how to add a modern engagement layer without replacing core systems.Thu, 12 Mar 2020 05:00:00 GMTdigital-transformationintegrationlegacy-modernizationhttps://www.kineticdata.com/blog/automated-employee-onboarding-and-provisioning/https://www.kineticdata.com/blog/automated-employee-onboarding-and-provisioning/New-hire onboarding stalls because HR, IT, and facilities live in separate systems. See how Kinetic orchestrates provisioning across them so day one actually works.Sun, 12 Jan 2020 06:00:00 GMTonboardingworkflow-automationintegrationhttps://www.kineticdata.com/blog/automating-employee-provisioning-processes-with-request-management/https://www.kineticdata.com/blog/automating-employee-provisioning-processes-with-request-management/New-hire onboarding fails when HR, IT, facilities, and security work from disconnected systems. Here's how to orchestrate provisioning across all of them without ripping any of them out.Sun, 12 Jan 2020 06:00:00 GMTonboardingworkflow-automationservice-deliveryhttps://www.kineticdata.com/blog/tech-bar-software-uses/https://www.kineticdata.com/blog/tech-bar-software-uses/With tech bar software like the Kinetic Platform, more colleges and universities are walk-in or remote tech bars for their students, staff and faculty.Tue, 10 Dec 2019 06:00:00 GMTtech-barservice-deliveryhttps://www.kineticdata.com/blog/walk-right-in-sit-right-down-why-your-campus-needs-a-tech-bar/https://www.kineticdata.com/blog/walk-right-in-sit-right-down-why-your-campus-needs-a-tech-bar/If your school isn't already offering in-person assistance to support the full range of student technology use, here are six reasons to open a campus tech bar.Tue, 03 Dec 2019 06:00:00 GMTtech-barservice-deliveryhttps://www.kineticdata.com/blog/four-key-considerations-to-meet-the-needs-of-students-faculty-and-staff-at-your-campus-tech-bar/https://www.kineticdata.com/blog/four-key-considerations-to-meet-the-needs-of-students-faculty-and-staff-at-your-campus-tech-bar/Here are four key questions to ask about your campus tech bar services, what some colleges and universities are doing, and the best way to answer them.Wed, 06 Nov 2019 06:00:00 GMTtech-barservice-deliverybest-practiceshttps://www.kineticdata.com/blog/six-ways-to-balance-service-supply-and-demand-at-your-campus-tech-bar/https://www.kineticdata.com/blog/six-ways-to-balance-service-supply-and-demand-at-your-campus-tech-bar/Most campus tech bars share one common challenge: balancing the "supply" of student techs with the "demand" of students seeking help. Here are 6 ways to do it.Tue, 22 Oct 2019 05:00:00 GMTtech-barbest-practiceshttps://www.kineticdata.com/blog/building-a-better-platform/https://www.kineticdata.com/blog/building-a-better-platform/The new Kinetic Platform admin console combines the interfaces used by our Kinetic Request CE, BridgeHub, FileHub, and Task components into one unified UI.Wed, 25 Sep 2019 05:00:00 GMTplatform-updateshttps://www.kineticdata.com/blog/whats-so-great-about-kinetic-tech-bar-these-seven-things/https://www.kineticdata.com/blog/whats-so-great-about-kinetic-tech-bar-these-seven-things/Here are seven capabilities that set Kinetic Tech Bar apart from other systems for optimizing tech bar operations.Fri, 19 Apr 2019 05:00:00 GMTtech-barservice-deliveryhttps://www.kineticdata.com/blog/tech-bars-and-walk-up-service-centers/https://www.kineticdata.com/blog/tech-bars-and-walk-up-service-centers/Check out our gallery that features several tech bar walk-up service centers for providing tech support in-person and in a more personalized way.Thu, 18 Apr 2019 05:00:00 GMTtech-barhttps://www.kineticdata.com/blog/april-2019-kinetic-product-updates/https://www.kineticdata.com/blog/april-2019-kinetic-product-updates/The Kinetic Dev team has been busy working on some great new features and enhancements to the Platform over the last few months. Unified Platform ExperiencTue, 16 Apr 2019 05:00:00 GMTplatform-updateshttps://www.kineticdata.com/blog/three-hidden-gems-of-walk-up-tech-bar-service/https://www.kineticdata.com/blog/three-hidden-gems-of-walk-up-tech-bar-service/Implementing a tech bar provides a number of benefits to any organization. The Kinetic Data experts cover the 5 steps to creating a great tech bar.Mon, 15 Apr 2019 05:00:00 GMTtech-barservice-deliveryhttps://www.kineticdata.com/blog/react-its-what-makes-kinetic-kinetic/https://www.kineticdata.com/blog/react-its-what-makes-kinetic-kinetic/Why Kinetic built its experience layer on React, and what an API-first, component-based front end means for teams modernizing on top of legacy systems of record.Tue, 27 Nov 2018 06:00:00 GMTlow-codeplatform-updateshttps://www.kineticdata.com/blog/approvals-what-should-we-measure/https://www.kineticdata.com/blog/approvals-what-should-we-measure/Formal approval processes are fairly common in business, particularly in highly regulated industries. Here's how to make the approval process better and faster.Mon, 05 Nov 2018 06:00:00 GMTapprovalsbest-practiceshttps://www.kineticdata.com/blog/how-to-avoid-complex-approval-problems/https://www.kineticdata.com/blog/how-to-avoid-complex-approval-problems/Approvals are where good processes go to die: stalled requests, rubber-stamping, and no audit trail. Here are the most common approval problems and how to fix them.Mon, 22 Oct 2018 05:00:00 GMTapprovalsbest-practiceshttps://www.kineticdata.com/blog/presenting-approval-essentials/https://www.kineticdata.com/blog/presenting-approval-essentials/We’ve been building automation systems for decades and we thought it was time to share what we’ve learned with a larger audience and listen to what othersMon, 01 Oct 2018 05:00:00 GMTapprovalsworkflow-automationhttps://www.kineticdata.com/blog/whats-in-it-for-me/https://www.kineticdata.com/blog/whats-in-it-for-me/“What’s in it for me?” WIIFM – one of my most often used acronyms strikes to the heart of many problems facing organizations today. Most individual contribTue, 29 May 2018 05:00:00 GMTworkflow-automationbest-practiceshttps://www.kineticdata.com/blog/see-you-at-keg/https://www.kineticdata.com/blog/see-you-at-keg/KEG 2018 is only 8 weeks away! We are very excited to see all the enthusiasts and hear what they’ve built and what they are going to build. We’ve had quiteThu, 01 Mar 2018 06:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/culture-volunteering-and-customers/https://www.kineticdata.com/blog/culture-volunteering-and-customers/1 hour. I brought a carafe of good coffee I made in the morning.Wed, 22 Nov 2017 06:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/2017-q3-integrationupdate/https://www.kineticdata.com/blog/2017-q3-integrationupdate/Here's a quick update of integrations that have been added or updated.Fri, 03 Nov 2017 05:00:00 GMTintegrationplatform-updateshttps://www.kineticdata.com/blog/release-roundup-2017-q3/https://www.kineticdata.com/blog/release-roundup-2017-q3/We have made internal process changes and we have released more updates, integrations, and use cases in the last 6 months - than in the previous 2 years.Fri, 27 Oct 2017 05:00:00 GMTplatform-updateshttps://www.kineticdata.com/blog/a-structured-logging-success-story/https://www.kineticdata.com/blog/a-structured-logging-success-story/How Kinetic Data implemented structured logging to drastically improve application support.Thu, 26 Oct 2017 05:00:00 GMTplatform-updatesbest-practiceshttps://www.kineticdata.com/blog/onboarding-impressions/https://www.kineticdata.com/blog/onboarding-impressions/This is the first in a blog series about onboarding; to read along and get updates, follow us on twitter, LinkedIn or Facebook. To join our quarterly newslTue, 03 Oct 2017 05:00:00 GMTonboardingbest-practiceshttps://www.kineticdata.com/blog/portals-navigation-and-taxonomy/https://www.kineticdata.com/blog/portals-navigation-and-taxonomy/This post is the eighth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please folWed, 27 Sep 2017 05:00:00 GMTself-servicebest-practiceshttps://www.kineticdata.com/blog/portals-in-your-pocket/https://www.kineticdata.com/blog/portals-in-your-pocket/Got people using your apps and sites? Use this blog series to go from nothing to value for your customers and revenue and cost savings for you. This week we...Mon, 18 Sep 2017 05:00:00 GMTself-servicebest-practiceshttps://www.kineticdata.com/blog/portals-seamlessness/https://www.kineticdata.com/blog/portals-seamlessness/A self-service portal that stitches together six backend systems shouldn't make users feel the seams. Here's how to deliver one coherent experience without rebuilding the systems underneath.Tue, 12 Sep 2017 05:00:00 GMTself-serviceintegrationhttps://www.kineticdata.com/blog/portals-content-is-king/https://www.kineticdata.com/blog/portals-content-is-king/This post is the fifth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please follTue, 05 Sep 2017 05:00:00 GMTself-servicebest-practiceshttps://www.kineticdata.com/blog/portals-opening-the-lines-of-communication/https://www.kineticdata.com/blog/portals-opening-the-lines-of-communication/This post is the fourth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please folTue, 29 Aug 2017 05:00:00 GMTself-servicebest-practiceshttps://www.kineticdata.com/blog/customer-service-week/https://www.kineticdata.com/blog/customer-service-week/Don’t miss out on this year’s customer service week. If you work in customer service, use it to make work fun. If you don’t, use it as an opportunity to saMon, 28 Aug 2017 05:00:00 GMTcompany-cultureservice-deliveryhttps://www.kineticdata.com/blog/portals-how-to-get-started/https://www.kineticdata.com/blog/portals-how-to-get-started/This post is the third in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please follMon, 21 Aug 2017 05:00:00 GMTself-servicebest-practiceshttps://www.kineticdata.com/blog/portals-why-do-we-need-them/https://www.kineticdata.com/blog/portals-why-do-we-need-them/This post is the second in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please folFri, 18 Aug 2017 05:00:00 GMTself-servicebest-practiceshttps://www.kineticdata.com/blog/building-it-portals-what-have-we-learned/https://www.kineticdata.com/blog/building-it-portals-what-have-we-learned/I was honored to lead a roundtable discussion at HDI Minnesota yesterday. Topics ranged from hiring practices to career paths for agents. Very involved disThu, 17 Aug 2017 05:00:00 GMTself-serviceservice-deliverybest-practiceshttps://www.kineticdata.com/blog/start-accepting-cards/https://www.kineticdata.com/blog/start-accepting-cards/We’ve been getting questions about training and when the next event will be held. This is pretty cool to us, and something we wanted to offer to customers.Wed, 26 Jul 2017 05:00:00 GMTintegrationworkflow-automationhttps://www.kineticdata.com/blog/training-coming-in-september/https://www.kineticdata.com/blog/training-coming-in-september/It’s gorgeous in Minnesota. Come join us at one of the newest hotels near the Mall of America for a three day training event. It’s difficult to plan trainiThu, 22 Jun 2017 05:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/announcing-kinetic-enthusiasts-group-2018/https://www.kineticdata.com/blog/announcing-kinetic-enthusiasts-group-2018/It’s official! We have started activities to host our user group at the St. Paul Hotel in beautiful Minnesota. Save the date: We are still ironing out theFri, 02 Jun 2017 05:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/see-you-at-hdi/https://www.kineticdata.com/blog/see-you-at-hdi/Are you going to HDI next month? We are! We’ll be sponsoring and showcasing our latest SaaS solution – showing it off, testing how we describe it and LISTEThu, 20 Apr 2017 05:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/customer-stories/https://www.kineticdata.com/blog/customer-stories/Our customers are awesome. And they come from a variety of industries. Public schools, libraries and energy companies choose our software solve a lot of diThu, 19 Jan 2017 06:00:00 GMTcustomer-storieshttps://www.kineticdata.com/blog/explore-modular-drone/https://www.kineticdata.com/blog/explore-modular-drone/The first time I flew crashed a drone, I thought “These need to be modular.” And sure, I bought the parts and fixed it, but it cost almost as much a new onFri, 13 Jan 2017 06:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/switching-to-a-chromebook/https://www.kineticdata.com/blog/switching-to-a-chromebook/One person's perspective on switching from a macbook to a chromebookThu, 12 Jan 2017 06:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/explore-drawing-bots/https://www.kineticdata.com/blog/explore-drawing-bots/Today I saw a new gadget and thought of a business use case. As business employees, we love our dashboards. We also love whiteboards. Combine them. Here’sFri, 06 Jan 2017 06:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/2017-is-the-year/https://www.kineticdata.com/blog/2017-is-the-year/2017 is the year of teamwork.Wed, 04 Jan 2017 06:00:00 GMTworkflow-automationbest-practiceshttps://www.kineticdata.com/blog/self-service-or-selfish-service/https://www.kineticdata.com/blog/self-service-or-selfish-service/Is your self-service actually selfish service? Personally I love this message. All too often the operators of a service sit down and try to make them moreFri, 30 Dec 2016 06:00:00 GMTself-servicebest-practiceshttps://www.kineticdata.com/blog/no-bull-kpi/https://www.kineticdata.com/blog/no-bull-kpi/There is one place where you can look to see what teams and employees value; their calendar. When I have something I need to check EVERY week. I put a remiMon, 12 Dec 2016 06:00:00 GMTbest-practiceshttps://www.kineticdata.com/blog/finance_calendar/https://www.kineticdata.com/blog/finance_calendar/Get all your financial date information into one view - a calendar view.Tue, 06 Dec 2016 06:00:00 GMTchange-managementintegrationhttps://www.kineticdata.com/blog/service-visibility/https://www.kineticdata.com/blog/service-visibility/Stop making decisions based on incomplete information. Get all your scheduled and unscheduled events on one calendar view.Tue, 29 Nov 2016 06:00:00 GMTchange-managementservice-deliveryhttps://www.kineticdata.com/blog/the-3-best-focal-points-of-request-management/https://www.kineticdata.com/blog/the-3-best-focal-points-of-request-management/Today I had someone ask for advice. “What would you tell a new Request Process Owner?” Although results will vary, here is some generic advice. The goal ofTue, 20 Sep 2016 05:00:00 GMTservice-deliverybest-practiceshttps://www.kineticdata.com/blog/how-enterprise-software-is-like-apples-new-airpods/https://www.kineticdata.com/blog/how-enterprise-software-is-like-apples-new-airpods/tl,dr; one size does NOT fit all and assumptions hurt your bottom line. If you watched the Apple event today you saw Phil announce a new set of wireless eaWed, 07 Sep 2016 05:00:00 GMTbest-practicesself-servicehttps://www.kineticdata.com/blog/designing-great-forms/https://www.kineticdata.com/blog/designing-great-forms/I posted an example last week of a form I encountered that really stuck out to me. It really shocked me how good it was. Can you spot what stood out to me?Tue, 06 Sep 2016 05:00:00 GMTbest-practicesself-servicehttps://www.kineticdata.com/blog/think-you-get-user-experience-1-question-quiz/https://www.kineticdata.com/blog/think-you-get-user-experience-1-question-quiz/What subtle detail about this form makes it truly awesome? I’ll post the answer next Tuesday – or comment on LinkedIn.Tue, 30 Aug 2016 05:00:00 GMTself-servicebest-practiceshttps://www.kineticdata.com/blog/when-systems-of-record-should-be-used-as-systems-of-engagement/https://www.kineticdata.com/blog/when-systems-of-record-should-be-used-as-systems-of-engagement/Never. Ever. No, not even then. Decouple industry know-how to enable employees.Mon, 29 Aug 2016 05:00:00 GMTself-serviceintegrationdigital-transformationhttps://www.kineticdata.com/blog/you-are-the-software-you-buy/https://www.kineticdata.com/blog/you-are-the-software-you-buy/Software reflects the beliefs and assumptions of those who make it. The mundane decisions developers make affects how companies function. Thus; developersMon, 01 Aug 2016 05:00:00 GMTdigital-transformationbest-practiceshttps://www.kineticdata.com/blog/the-first-kinetic-data-hackathon/https://www.kineticdata.com/blog/the-first-kinetic-data-hackathon/Winners banked $3,000 in our first hackathon ever!  We challenged anyone to build a Property Management solution using Kinetic Request (and optionally KineMon, 25 Jul 2016 05:00:00 GMTcompany-culturelow-codehttps://www.kineticdata.com/blog/you-released-a-catalog-now-what/https://www.kineticdata.com/blog/you-released-a-catalog-now-what/Adoption: Getting People to Use your Catalog If people don’t use your portal, there is a risk of missing returns on your investment. This is important becaThu, 14 Jul 2016 05:00:00 GMTself-serviceservice-deliverybest-practiceshttps://www.kineticdata.com/blog/lessons-from-a-scrum-master/https://www.kineticdata.com/blog/lessons-from-a-scrum-master/I’ve been a ScrumMaster for 6 years and previously at a hospital and not in product development. So I did a “scrum training” session a few months ago and tFri, 08 Jul 2016 05:00:00 GMTbest-practicescompany-culturehttps://www.kineticdata.com/blog/be-a-provider-not-a-broker/https://www.kineticdata.com/blog/be-a-provider-not-a-broker/Customers don't want to coordinate your vendors. They want one experience, end to end. Here's why service brokering fails and how to deliver as a true provider.Thu, 07 Jul 2016 05:00:00 GMTservice-deliveryintegrationbest-practiceshttps://www.kineticdata.com/blog/diversity-and-failure-are-the-keys-to-high-performing-orgs/https://www.kineticdata.com/blog/diversity-and-failure-are-the-keys-to-high-performing-orgs/TL,DR; Add diversity -> Increase trials -> Increase failures -> Increase learning = high performing organizations. Have you ever heard someone say they didFri, 01 Jul 2016 05:00:00 GMTcompany-culturebest-practiceshttps://www.kineticdata.com/blog/trying-is-everything/https://www.kineticdata.com/blog/trying-is-everything/How are we going to solve this problem? It’s impossible to know all the possible solutions to a given problem, and the more complex the problem, the more pTue, 21 Jun 2016 05:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/why-i-joined-kineticdata/https://www.kineticdata.com/blog/why-i-joined-kineticdata/Our most recently added team member talks through their reasons for joining our team!Wed, 15 Jun 2016 05:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/the-wally-awards-2016-integrator-of-the-year/https://www.kineticdata.com/blog/the-wally-awards-2016-integrator-of-the-year/We love our customers. They are who we do this for. This year we gave awards for sharing some of our Key Values. The winner of “Integrator of the Year” demMon, 06 Jun 2016 05:00:00 GMTcustomer-storiesintegrationhttps://www.kineticdata.com/blog/kinetic-enthusiasts-group-2016/https://www.kineticdata.com/blog/kinetic-enthusiasts-group-2016/KEG16 was a major success – our sessions covered a ton of where the product has gone and where it is going to, along with a ton of customer stories and leaMon, 23 May 2016 05:00:00 GMTcompany-culturecustomer-storiesplatform-updateshttps://www.kineticdata.com/blog/the-latest-version-of-kinetic-request/https://www.kineticdata.com/blog/the-latest-version-of-kinetic-request/We built an agnostic platform to deliver incredible applications. It’s flexible, modern and fun to use. Our customers have shown such enthusiasm and demandWed, 18 May 2016 05:00:00 GMTplatform-updatesself-servicehttps://www.kineticdata.com/blog/the-curb-appeal-of-your-catalog/https://www.kineticdata.com/blog/the-curb-appeal-of-your-catalog/Performing regular application rationalization presents countless opportunities for organizations to recover waste, reduce costs and add efficiency. AlthouTue, 08 Mar 2016 06:00:00 GMTservice-deliverybest-practiceshttps://www.kineticdata.com/blog/how-come-our-culture-isnt-better/https://www.kineticdata.com/blog/how-come-our-culture-isnt-better/Week 3 in a three-part series about differentiation. Last Week: How Come There Are No New Ideas? Hiring the right people. Have you seen this done well? IfThu, 18 Feb 2016 06:00:00 GMTcompany-culturebest-practiceshttps://www.kineticdata.com/blog/pioneering-change-with-learning-and-courage/https://www.kineticdata.com/blog/pioneering-change-with-learning-and-courage/“Sometimes you win, sometimes you learn” -John Maxwell Thirty years ago the Challenger Space shuttle exploded as America watched in shock and horror. ThisThu, 28 Jan 2016 06:00:00 GMTcompany-culturebest-practiceshttps://www.kineticdata.com/blog/eight-top-cio-concerns-for-2016-research-and-resources/https://www.kineticdata.com/blog/eight-top-cio-concerns-for-2016-research-and-resources/The CIO priorities behind the SIM IT Trends Study haven't gone away. Here's how each one looks today, and why orchestration on top of existing systems is the practical answer.Mon, 28 Dec 2015 06:00:00 GMTdigital-transformationservice-deliverybest-practiceshttps://www.kineticdata.com/blog/three-key-takeaways-from-the-2016-state-of-it-report/https://www.kineticdata.com/blog/three-key-takeaways-from-the-2016-state-of-it-report/As 2015 winds down, IT leaders are formulating plans and setting budget priorities for the next year. Here are three key findings from recent research to help.Mon, 21 Dec 2015 06:00:00 GMTservice-deliverybest-practiceshttps://www.kineticdata.com/blog/kinetic-community-re-launched-on-latest-mindtouch-release/https://www.kineticdata.com/blog/kinetic-community-re-launched-on-latest-mindtouch-release/The relaunched Kinetic Community has an undated interface that's simpler and clearer, and uses responsive design to display optimally on any mobile device.Tue, 15 Dec 2015 06:00:00 GMTcompany-cultureplatform-updateshttps://www.kineticdata.com/blog/higher-ed-service-catalogs-six-top-questions-answered/https://www.kineticdata.com/blog/higher-ed-service-catalogs-six-top-questions-answered/CIOs who work in college and university settings face unique challenges. Here are answers to six questions higher ed CIOs often have about service catalogs.Tue, 08 Dec 2015 06:00:00 GMTservice-deliveryself-servicehttps://www.kineticdata.com/blog/22-top-truly-social-cios-on-twitter/https://www.kineticdata.com/blog/22-top-truly-social-cios-on-twitter/The best CIOs no longer rip and replace. They modernize on top of what they already have. Here's what separates transformation-minded technology leaders from the rest.Mon, 23 Nov 2015 06:00:00 GMTdigital-transformationbest-practiceshttps://www.kineticdata.com/blog/three-more-key-findings-about-the-future-of-it-service-management-from-ema-research/https://www.kineticdata.com/blog/three-more-key-findings-about-the-future-of-it-service-management-from-ema-research/EMA's Dennis Drogseth details several conclusions from the organization's research. Here are three observations that stand out, with additional commentary.Tue, 27 Oct 2015 05:00:00 GMTservice-deliveryself-servicebest-practiceshttps://www.kineticdata.com/blog/looking-back-the-top-20-at-200/https://www.kineticdata.com/blog/looking-back-the-top-20-at-200/As the Kinetic Vision blog approaches its 200th post, here's a look back at the top 20 most-read posts since the blog's launch.Wed, 09 Sep 2015 05:00:00 GMTcompany-cultureservice-deliveryhttps://www.kineticdata.com/blog/new-definitions-added-to-the-ultimate-itsm-glossary/https://www.kineticdata.com/blog/new-definitions-added-to-the-ultimate-itsm-glossary/The IT discipline is constantly evolving, with new practices, technology, concepts, models and ideas being introduced. These four new definitions reflect that.Tue, 01 Sep 2015 05:00:00 GMTservice-deliverybest-practiceshttps://www.kineticdata.com/blog/learn-network-and-have-a-blast-minikegs-coming-to-new-york-and-washington-dc/https://www.kineticdata.com/blog/learn-network-and-have-a-blast-minikegs-coming-to-new-york-and-washington-dc/The fourth annual Kinetic Enthusiast Group (KEG) event was the biggest and best ever. To build on that success, we're taking KEG on the road to the east coast.Tue, 11 Aug 2015 05:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/7-factors-when-selecting-new-enterprise-it/https://www.kineticdata.com/blog/7-factors-when-selecting-new-enterprise-it/Choosing enterprise IT is a long-lived, high-cost decision. Seven factors that separate software you'll regret from a platform that modernizes what you already run.Tue, 21 Jul 2015 05:00:00 GMTdigital-transformationbest-practiceshttps://www.kineticdata.com/blog/8-things-we-dont-hate-about-it/https://www.kineticdata.com/blog/8-things-we-dont-hate-about-it/IT gets blamed for being slow, expensive, and rigid. Most of those complaints are really complaints about fragmented systems. Here's the case for IT — and the fix.Thu, 16 Jul 2015 05:00:00 GMTservice-deliverydigital-transformationhttps://www.kineticdata.com/blog/top-10-service-request-management-posts-of-2015-so-far/https://www.kineticdata.com/blog/top-10-service-request-management-posts-of-2015-so-far/CIOs and IT leaders are confronted with business and technology change on all sides. It's no surprise then that trends and predictions dominate the top topics.Tue, 30 Jun 2015 05:00:00 GMTservice-deliveryself-servicehttps://www.kineticdata.com/blog/fairfax-county-public-schools-make-the-grade-with-improved-service-delivery/https://www.kineticdata.com/blog/fairfax-county-public-schools-make-the-grade-with-improved-service-delivery/Here's the story of how Fairfax graduated from static online service request forms to a faster, simpler system with Kinetic Data.Tue, 23 Jun 2015 05:00:00 GMTcustomer-storiesservice-deliveryhttps://www.kineticdata.com/blog/5-ways-to-use-process-automation-to-prevent-corporate-data-breaches/https://www.kineticdata.com/blog/5-ways-to-use-process-automation-to-prevent-corporate-data-breaches/The breaches that make headlines trace back to process gaps, not missing tools. Five ways workflow orchestration closes the manual gaps where breaches start.Tue, 09 Jun 2015 05:00:00 GMTworkflow-automationbest-practiceshttps://www.kineticdata.com/blog/webcast-the-new-rules-of-it-support-and-service-management/https://www.kineticdata.com/blog/webcast-the-new-rules-of-it-support-and-service-management/What are the new "rules" in IT support and service management? Forrester's Eveline Oehrlich discusses her organization's findings and predictions.Wed, 03 Jun 2015 05:00:00 GMTservice-deliverybest-practiceshttps://www.kineticdata.com/blog/whats-new-on-kinetic-community-may-2015/https://www.kineticdata.com/blog/whats-new-on-kinetic-community-may-2015/New on Kinetic Community: Kinetic Request 5.2.2, how to format long answer sets without vertical columns, presentations from KEG 2015, and more.Wed, 27 May 2015 05:00:00 GMTplatform-updateshttps://www.kineticdata.com/blog/keg-2015-event-wrap-up-resources-and-the-wally-awards/https://www.kineticdata.com/blog/keg-2015-event-wrap-up-resources-and-the-wally-awards/At this year's KEG event, IT professionals from a range of organizations gathered for presentations, customer stories, networking, training - and the Wallys.Wed, 20 May 2015 05:00:00 GMTcompany-culturecustomer-storieshttps://www.kineticdata.com/blog/mobility-forecast-2016-three-ways-to-address-byod-and-workforce-evolution/https://www.kineticdata.com/blog/mobility-forecast-2016-three-ways-to-address-byod-and-workforce-evolution/BYOD and a distributed workforce broke the old support model. The fix isn't another device-management suite — it's orchestrating work across the systems you already run.Tue, 12 May 2015 05:00:00 GMTdigital-transformationbest-practiceshttps://www.kineticdata.com/blog/platform-for-the-future-community-based-tech-groups-to-highlight-keg-event/https://www.kineticdata.com/blog/platform-for-the-future-community-based-tech-groups-to-highlight-keg-event/In place of a traditional keynote, this year's customer conference will feature a panel of ambassadors from several tech-focused community groups.Tue, 21 Apr 2015 05:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/the-enterprise-service-catalog-expanding-beyond-its-origins/https://www.kineticdata.com/blog/the-enterprise-service-catalog-expanding-beyond-its-origins/Service catalogs started in IT, but the real value comes from extending them across HR, facilities, and every shared-services function. Here is how to build a unified request experience.Tue, 07 Apr 2015 00:00:00 GMTservice-deliveryself-servicehttps://www.kineticdata.com/blog/six-questions-when-choosing-an-it-vendor-from-cio-magazine/https://www.kineticdata.com/blog/six-questions-when-choosing-an-it-vendor-from-cio-magazine/When you're relying on software to fundamentally improve operations, you need to get to know the vendor behind the product. Here are six key questions to ask.Tue, 17 Mar 2015 05:00:00 GMTbest-practicesservice-deliveryhttps://www.kineticdata.com/blog/the-benefits-of-focusing-on-technology-roi-return-on-incrementalism/https://www.kineticdata.com/blog/the-benefits-of-focusing-on-technology-roi-return-on-incrementalism/Rip-and-replace modernization is slow, costly, and often obsolete before it ships. Here's how a workflow orchestration layer delivers ROI incrementally.Tue, 17 Feb 2015 06:00:00 GMTdigital-transformationbest-practiceshttps://www.kineticdata.com/blog/congratulations-to-caretech-solutions-named-best-in-klas-for-seventh-straight-year/https://www.kineticdata.com/blog/congratulations-to-caretech-solutions-named-best-in-klas-for-seventh-straight-year/CareTech Solutions was named Best in KLAS (again) for healthcare IT outsourcing. The 2014 award marks the seventh consecutive year CareTech has been honored.Tue, 10 Feb 2015 06:00:00 GMTcustomer-storieshttps://www.kineticdata.com/blog/cloud-computing-and-legacy-applications-why-an-evolutionary-approach-works-best/https://www.kineticdata.com/blog/cloud-computing-and-legacy-applications-why-an-evolutionary-approach-works-best/Rip-and-replace modernization is slow, expensive, and risky. Learn why orchestrating workflows on top of the systems you already run delivers faster results.Tue, 13 Jan 2015 05:00:00 GMTdigital-transformationlegacy-modernizationbest-practiceshttps://www.kineticdata.com/blog/the-10-most-popular-posts-on-kinetic-vision-in-2014/https://www.kineticdata.com/blog/the-10-most-popular-posts-on-kinetic-vision-in-2014/Here's a look at the ten most-read posts on the blog this past year. While these posts cover a range of topics and dates, most address one common theme.Tue, 30 Dec 2014 06:00:00 GMTservice-deliverybest-practiceshttps://www.kineticdata.com/blog/whats-under-the-tree-this-year-for-cios/https://www.kineticdata.com/blog/whats-under-the-tree-this-year-for-cios/Most CIO wish lists come down to one thing: deliver faster without ripping out the systems you already run. Here's how a workflow orchestration layer makes that possible.Mon, 22 Dec 2014 06:00:00 GMTservice-deliveryself-servicedigital-transformationhttps://www.kineticdata.com/blog/customer-satisfaction-soars-at-ats-with-enterprise-request-management/https://www.kineticdata.com/blog/customer-satisfaction-soars-at-ats-with-enterprise-request-management/How Advanced Technology Services (ATS), a global services provider for manufacturers, increased customer satisfaction while reducing costs and manual efforts.Thu, 18 Dec 2014 06:00:00 GMTcustomer-storiesservice-deliveryhttps://www.kineticdata.com/blog/hop-on-board-now-for-the-2015-keg-event-at-early-bird-rates/https://www.kineticdata.com/blog/hop-on-board-now-for-the-2015-keg-event-at-early-bird-rates/KEG15 will feature two days of strategic sessions, customer stories, and product sneak peaks; three days of hands-on training; and great networking events.Tue, 09 Dec 2014 06:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/five-more-key-takeaways-from-the-hdi-itsmf-usa-service-management-report/https://www.kineticdata.com/blog/five-more-key-takeaways-from-the-hdi-itsmf-usa-service-management-report/A new report from HDI and itSMF USA is a must-read for organizations applying ITSM principles and technologies beyond IT. Here are five more key takeaways.Tue, 02 Dec 2014 06:00:00 GMTservice-deliverybest-practiceshttps://www.kineticdata.com/blog/agility-evolution-and-teamwork-what-big-companies-can-learn-from-startups-and-vice-versa/https://www.kineticdata.com/blog/agility-evolution-and-teamwork-what-big-companies-can-learn-from-startups-and-vice-versa/Startups move fast. Large enterprises run disciplined process. The winning model borrows from both — and modernizes existing systems instead of ripping them out.Tue, 11 Nov 2014 06:00:00 GMTdigital-transformationbest-practiceshttps://www.kineticdata.com/blog/whats-new-on-kinetic-community-october-2014/https://www.kineticdata.com/blog/whats-new-on-kinetic-community-october-2014/A look back at the October 2014 Kinetic Community updates: integration handlers and reusable workflow logic that let teams orchestrate work across existing systems.Tue, 21 Oct 2014 05:00:00 GMTplatform-updatesintegrationhttps://www.kineticdata.com/blog/enterprise-service-integration-its-not-just-about-data/https://www.kineticdata.com/blog/enterprise-service-integration-its-not-just-about-data/Syncing records between systems isn't service delivery. Here's why cross-system workflow orchestration—not more integrations—is what actually gets enterprise work done.Tue, 22 Jul 2014 05:00:00 GMTintegrationservice-deliverybest-practiceshttps://www.kineticdata.com/blog/best-service-catalog-tools/https://www.kineticdata.com/blog/best-service-catalog-tools/Selecting service catalog tools or software generally starts with research, including reviews from analysts like Gartner. How does Kinetic Request stack up?Fri, 04 Jul 2014 05:00:00 GMTservice-deliveryself-servicehttps://www.kineticdata.com/blog/mobile-social-and-cloud-computing-the-changing-role-of-the-cio/https://www.kineticdata.com/blog/mobile-social-and-cloud-computing-the-changing-role-of-the-cio/The CIO's job shifted from running systems to orchestrating work across them. Here's how to modernize legacy systems of record without ripping them out.Tue, 24 Jun 2014 05:00:00 GMTdigital-transformationbest-practiceshttps://www.kineticdata.com/blog/dont-miss-the-higher-education-erm-webinar-this-wednesday/https://www.kineticdata.com/blog/dont-miss-the-higher-education-erm-webinar-this-wednesday/Our in-house ERM expert, Brian Shealey, will be presenting to the ITIL Constituent Group on EDUCAUSE on Wednesday, May 7. We'd love to have you all join us!Tue, 06 May 2014 05:00:00 GMTservice-deliveryself-servicehttps://www.kineticdata.com/blog/moving-and-shaking-with-kelly-heikkila/https://www.kineticdata.com/blog/moving-and-shaking-with-kelly-heikkila/Kelly Heikkila, vice president of products at Kinetic Data, gets showcased as a "mover & shaker" in the Star Tribune.Mon, 14 Apr 2014 05:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/enterprise-request-management-the-movie-video/https://www.kineticdata.com/blog/enterprise-request-management-the-movie-video/Wally shares his frustration with the tortuous process required to obtain a tablet. But then a new member of the group suggests the answer may be ERM.Mon, 31 Mar 2014 05:00:00 GMTservice-deliveryworkflow-automationhttps://www.kineticdata.com/blog/whats-new-on-kinetic-community-march-2014/https://www.kineticdata.com/blog/whats-new-on-kinetic-community-march-2014/A look at the connectors and workflow handlers — Jira, BMC Remedy, HP Service Manager, Google Calendar — that let Kinetic orchestrate work across the systems you already run.Tue, 18 Mar 2014 05:00:00 GMTplatform-updatesintegrationhttps://www.kineticdata.com/blog/kinetic-process-options-creating-work-orders-with-kinetic-fulfillment/https://www.kineticdata.com/blog/kinetic-process-options-creating-work-orders-with-kinetic-fulfillment/How structured work orders replace generic notes fields, capture clean data, and let teams reuse workflow logic across cross-system service requests.Mon, 24 Feb 2014 06:00:00 GMTworkflow-automationservice-deliveryhttps://www.kineticdata.com/blog/expanding-beyond-it-strategies-for-extending-request-management-across-the-enterprise/https://www.kineticdata.com/blog/expanding-beyond-it-strategies-for-extending-request-management-across-the-enterprise/IT service catalogs are just the starting point. Learn six strategies for extending workflow orchestration to HR, facilities, finance, and other shared services.Mon, 24 Feb 2014 05:00:00 GMTservice-deliveryself-servicebest-practiceshttps://www.kineticdata.com/blog/looking-back-at-100-the-top-10-posts-on-kinetic-vision-so-far/https://www.kineticdata.com/blog/looking-back-at-100-the-top-10-posts-on-kinetic-vision-so-far/In celebration of the 100th post on Kinetic Vision, here are the top 10 most highly viewed posts on the blog since its inception.Tue, 21 Jan 2014 06:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/how-retailers-can-cut-costs-and-improve-the-customer-experience-with-erm/https://www.kineticdata.com/blog/how-retailers-can-cut-costs-and-improve-the-customer-experience-with-erm/Self service reduces costs, but too often diminishes the customer experience, leading to frustration rather than delight. Here's how an ERM approach fixes that.Fri, 10 Jan 2014 06:00:00 GMTservice-deliveryself-servicehttps://www.kineticdata.com/blog/whats-new-on-kinetic-community-october-2013/https://www.kineticdata.com/blog/whats-new-on-kinetic-community-october-2013/A look back at a 2013 round of Kinetic platform updates — and why the same principle behind them, deterministic cross-system workflow steps, still defines Kinetic today.Mon, 28 Oct 2013 05:00:00 GMTplatform-updatesworkflow-automationhttps://www.kineticdata.com/blog/john-sundberg-to-present-the-erm-concept-at-gartner-symposiumitxpo/https://www.kineticdata.com/blog/john-sundberg-to-present-the-erm-concept-at-gartner-symposiumitxpo/John’s presentation will discuss how an ERM approach to service requests and fulfillment drives cost savings and business agility.Thu, 03 Oct 2013 05:00:00 GMTservice-deliveryself-servicehttps://www.kineticdata.com/blog/plan-now-for-an-extreme-ly-valuable-event-keg14/https://www.kineticdata.com/blog/plan-now-for-an-extreme-ly-valuable-event-keg14/Register before November 30 to get special two-for-one pricing for the 2014 Kinetic Enthusiasts Group (KEG) conference in Denver, February 24-25, 2014.Tue, 24 Sep 2013 05:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/it-service-catalog-examples-forrester-part-3/https://www.kineticdata.com/blog/it-service-catalog-examples-forrester-part-3/The service catalog only works if the systems behind it do. Here is what the architecture actually requires, and where workflow orchestration fits across IT, HR, and finance.Tue, 10 Sep 2013 05:00:00 GMTservice-deliveryintegrationbest-practiceshttps://www.kineticdata.com/blog/whats-new-on-kinetic-community-august-2013/https://www.kineticdata.com/blog/whats-new-on-kinetic-community-august-2013/Kinetic Community is the information and interaction hub for users of Kinetic Data software. Here is what's new on the site over the past 30 days.Thu, 22 Aug 2013 05:00:00 GMTplatform-updateshttps://www.kineticdata.com/blog/the-evolution-of-the-service-catalog-heres-what-comes-next-forrester-research-part-1/https://www.kineticdata.com/blog/the-evolution-of-the-service-catalog-heres-what-comes-next-forrester-research-part-1/Service catalogs are evolving from IT-only tools into enterprise-wide business service catalogs. Here is what that shift means for organizations managing complex, cross-departmental workflows.Mon, 19 Aug 2013 00:00:00 GMTservice-deliveryself-servicehttps://www.kineticdata.com/blog/six-steps-for-choosing-the-right-business-process-software-tools/https://www.kineticdata.com/blog/six-steps-for-choosing-the-right-business-process-software-tools/A broken process doesn't always need new software. Use these six steps to decide what to fix, what to keep, and how to modernize without ripping out your systems of record.Wed, 14 Aug 2013 05:00:00 GMTbest-practicesworkflow-automationhttps://www.kineticdata.com/blog/it-service-catalog-evolution-forrester-research-part-1/https://www.kineticdata.com/blog/it-service-catalog-evolution-forrester-research-part-1/The IT service catalog is evolving and will emerge in forward-thinking agencies as a higher-level entity called the business service catalog.Tue, 13 Aug 2013 05:00:00 GMTservice-deliveryself-servicebest-practiceshttps://www.kineticdata.com/blog/flexibilityvssimplicity/https://www.kineticdata.com/blog/flexibilityvssimplicity/Internal corporate software users "play in the sandbox" to specify business solutions. The type of "sand" they have to work with can make a big difference.Fri, 09 Aug 2013 05:00:00 GMTself-serviceservice-deliveryhttps://www.kineticdata.com/blog/how-to-make-business-processes-more-efficient/https://www.kineticdata.com/blog/how-to-make-business-processes-more-efficient/Better, faster, cheaper used to be a pick-two tradeoff. Four practical ways to make business processes more efficient by orchestrating work across the systems you already run.Tue, 06 Aug 2013 05:00:00 GMTworkflow-automationbest-practiceshttps://www.kineticdata.com/blog/upcoming-webinar-the-enterprise-request-management-approach-to-reducing-the-cost-of-service-delivery/https://www.kineticdata.com/blog/upcoming-webinar-the-enterprise-request-management-approach-to-reducing-the-cost-of-service-delivery/Learn how to make business processes more efficient while improving the customer experience in this webinar on May 22.Thu, 09 May 2013 05:00:00 GMTservice-deliveryworkflow-automationhttps://www.kineticdata.com/blog/building-a-better-it-service-desk-revisited/https://www.kineticdata.com/blog/building-a-better-it-service-desk-revisited/While there's no question specific help desk practices have changed significantly over the years, the core principles of improvement remain as relevant as ever.Tue, 07 May 2013 05:00:00 GMTservice-deliverybest-practiceshttps://www.kineticdata.com/blog/going-beyond-the-it-service-catalog/https://www.kineticdata.com/blog/going-beyond-the-it-service-catalog/IT service catalogs are just the beginning. Learn how workflow orchestration extends service delivery across HR, facilities, finance, and every department -- without replacing existing systems.Wed, 01 May 2013 05:00:00 GMTservice-deliveryself-servicebest-practiceshttps://www.kineticdata.com/blog/how-to-drop-notes-without-missing-a-beat/https://www.kineticdata.com/blog/how-to-drop-notes-without-missing-a-beat/Many organizations are fine with Notes. But for those committed to making a move, here's a rapid, cost-effective method for rebuilding key business applications.Mon, 18 Mar 2013 05:00:00 GMTdigital-transformationintegrationhttps://www.kineticdata.com/blog/how-to-improve-it-service-delivery-with-enterprise-calendaring-visibility-video/https://www.kineticdata.com/blog/how-to-improve-it-service-delivery-with-enterprise-calendaring-visibility-video/Visibility builds confidence between service providers and customers. This video shows how enterprise calendar visibility supports ongoing service improvement.Tue, 12 Mar 2013 05:00:00 GMTchange-managementservice-deliveryhttps://www.kineticdata.com/blog/proactive-change-management-with-actionable-online-calendars-video/https://www.kineticdata.com/blog/proactive-change-management-with-actionable-online-calendars-video/See how actionable online calendars are valuable for managing changes and other tasks while avoiding scheduling conflicts and collisions with other events.Mon, 18 Feb 2013 06:00:00 GMTchange-managementservice-deliveryhttps://www.kineticdata.com/blog/how-to-create-a-consistent-user-experience-and-why-you-should/https://www.kineticdata.com/blog/how-to-create-a-consistent-user-experience-and-why-you-should/Facebook is successful because of a relentless focus on keeping the user interface simple. It it were like most corporate intranets, few users would return.Thu, 31 Jan 2013 06:00:00 GMTself-servicebest-practiceshttps://www.kineticdata.com/blog/last-day-of-early-bird-rate-for-keg-2013-register-today/https://www.kineticdata.com/blog/last-day-of-early-bird-rate-for-keg-2013-register-today/Today is the final day of the early bird special for the Kinetic Enthusiasts Group (KEG) 2013 event, with a keynote this year from Forrester's Eveline Oehrlich.Fri, 25 Jan 2013 06:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/actionable-online-calendars-in-two-minutes/https://www.kineticdata.com/blog/actionable-online-calendars-in-two-minutes/Want to quickly create web-based calendars like critical incidents and change management calendars? Here's how to install Kinetic Calendar in just two minutes.Mon, 19 Nov 2012 06:00:00 GMTchange-managementhttps://www.kineticdata.com/blog/request-management-potential-is-still-unrealized/https://www.kineticdata.com/blog/request-management-potential-is-still-unrealized/The real value in these systems will be unlocked when business process owners outside of IT can easily build and manage their own request management portals.Wed, 31 Oct 2012 05:00:00 GMTservice-deliveryself-servicehttps://www.kineticdata.com/blog/what-is-this-level-0-thing-part-2/https://www.kineticdata.com/blog/what-is-this-level-0-thing-part-2/There are a number of tools available to implement "Level 0" — the process of enabling users to resolve their own technology incidents and service requests.Thu, 24 May 2012 05:00:00 GMTself-serviceservice-deliveryhttps://www.kineticdata.com/blog/the-fundamentals-of-service-delivery/https://www.kineticdata.com/blog/the-fundamentals-of-service-delivery/Savvy service providers are adding interactive feedback into the service flow to capture relevant feedback that can be acted upon if triggers indicate a breach.Tue, 08 May 2012 05:00:00 GMTservice-deliverybest-practiceshttps://www.kineticdata.com/blog/lost-in-translation/https://www.kineticdata.com/blog/lost-in-translation/How can you decide when to localize, multi-lingualize or internationalize a user interface? This checklist will help.Wed, 02 May 2012 05:00:00 GMTbest-practiceshttps://www.kineticdata.com/blog/why-self-service-matters-in-service-request-management/https://www.kineticdata.com/blog/why-self-service-matters-in-service-request-management/Leading Service Request Management solutions are automated and empower authorized users to self-provision their Requests.Wed, 25 Apr 2012 05:00:00 GMTself-serviceservice-deliveryworkflow-automationhttps://www.kineticdata.com/blog/tappin-the-keg-at-kinetic-enthusiasts-group/https://www.kineticdata.com/blog/tappin-the-keg-at-kinetic-enthusiasts-group/Kinetic Enthusiasts Group's Closing Session PoemTue, 06 Mar 2012 06:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/service-delivery-management-software-helps-construction-materials-producer-build-automated-system-for-processing-requests/https://www.kineticdata.com/blog/service-delivery-management-software-helps-construction-materials-producer-build-automated-system-for-processing-requests/A multi-site construction materials producer cut request fulfillment from 5 days to 1.4 days by orchestrating approvals on top of BMC Remedy — no rip-and-replace required.Mon, 23 Jan 2012 06:00:00 GMTcustomer-storiesworkflow-automationapprovalshttps://www.kineticdata.com/blog/service-providers-innovate-in-the-new-world-of-multi-tenancy-2-0/https://www.kineticdata.com/blog/service-providers-innovate-in-the-new-world-of-multi-tenancy-2-0/Multi-tenant ITSM platforms made service providers efficient but identical. The way to differentiate is a modernization layer that orchestrates work across the systems you already run.Wed, 14 Dec 2011 06:00:00 GMTservice-deliverydigital-transformationmsphttps://www.kineticdata.com/blog/better-visibility-change-management-calendar/https://www.kineticdata.com/blog/better-visibility-change-management-calendar/With a change management calendar, users in different groups may need different levels of notification on scheduled change events. Learn more.Thu, 08 Dec 2011 06:00:00 GMTchange-managementservice-deliveryhttps://www.kineticdata.com/blog/facebook-has-taken-over-the-world/https://www.kineticdata.com/blog/facebook-has-taken-over-the-world/Why are design parameters and styles necessary for a consistent look and feel of a web page or site?Mon, 14 Nov 2011 06:00:00 GMTself-servicebest-practiceshttps://www.kineticdata.com/blog/are-we-living-in-a-one-horse-town/https://www.kineticdata.com/blog/are-we-living-in-a-one-horse-town/Single-vendor IT strategies trade short-term simplicity for long-term lock-in. Here's how to modernize across the systems you already own without handing control to one vendor.Wed, 09 Nov 2011 06:00:00 GMTintegrationdigital-transformationlegacy-modernizationhttps://www.kineticdata.com/blog/generating-returns-from-it-governance-risk-management-and-compliance-grc/https://www.kineticdata.com/blog/generating-returns-from-it-governance-risk-management-and-compliance-grc/GRC runs on spreadsheets, email approvals, and disconnected systems. See how workflow orchestration makes governance, risk, and compliance auditable across the systems you already run.Mon, 31 Oct 2011 05:00:00 GMTworkflow-orchestrationgovernmentbest-practiceshttps://www.kineticdata.com/blog/transform-actionable-online-calendars-into-meaningful-information/https://www.kineticdata.com/blog/transform-actionable-online-calendars-into-meaningful-information/An online actionable calendar has the greatest chance of success when a calendar-publishing tool can be configured to create any type of customized calendar.Thu, 27 Oct 2011 05:00:00 GMTchange-managementservice-deliveryhttps://www.kineticdata.com/blog/kinetic-datas-employee-works-to-promote-big-brother-big-sister-program-awareness/https://www.kineticdata.com/blog/kinetic-datas-employee-works-to-promote-big-brother-big-sister-program-awareness/Benjamin Christensen is a Big Brother Big Sister volunteer with an inspiring story.Tue, 18 Oct 2011 05:00:00 GMTcompany-culturehttps://www.kineticdata.com/blog/a-must-read-for-defining-a-service-catalog-item/https://www.kineticdata.com/blog/a-must-read-for-defining-a-service-catalog-item/Four basic components included in the delivery of a service catalog item.Thu, 13 Oct 2011 05:00:00 GMTservice-deliveryself-servicebest-practiceshttps://www.kineticdata.com/blog/service-providers-balance-factory-it-by-enabling-it-for-service-catalog-success/https://www.kineticdata.com/blog/service-providers-balance-factory-it-by-enabling-it-for-service-catalog-success/Service Providers can leverage the article, “Reshaping IT Management for Turbulent Times” as you build your case for a configurable, streamlined, re-usable, secure service catalog offering for specific market segments.Tue, 30 Aug 2011 05:00:00 GMTservice-deliverybest-practiceshttps://www.kineticdata.com/blog/kinetic-data-training/https://www.kineticdata.com/blog/kinetic-data-training/Kinetic Data offers four different classes to help you get started (or restarted it it’s been awhile) with Kinetic Survey, Kinetic Request and Kinetic Task.Mon, 25 Jul 2011 05:00:00 GMTbest-practicescompany-culturehttps://www.kineticdata.com/blog/self-fulfillment-not-a-sham/https://www.kineticdata.com/blog/self-fulfillment-not-a-sham/At the front end, the requester end, it looks very much like any SRM system. A portal with a catalogue of services available. It is when you select a service that the differences begin to show.Mon, 27 Jun 2011 05:00:00 GMTself-serviceservice-deliveryhttps://www.kineticdata.com/blog/personalizing-kinetic-calendar/https://www.kineticdata.com/blog/personalizing-kinetic-calendar/Kinetic Calendar, Change Management Calendar, Remedy Data VisibilityWed, 22 Jun 2011 05:00:00 GMTchange-managementplatform-updateshttps://www.kineticdata.com/blog/the-myth-of-the-it-service-management-upgrade/https://www.kineticdata.com/blog/the-myth-of-the-it-service-management-upgrade/An important question to this organizational pattern of perpetually upgrading that rarely gets answered is “Why are you upgrading?”Wed, 11 May 2011 05:00:00 GMTservice-deliverybest-practiceshttps://www.kineticdata.com/blog/so-youre-new-to-kinetic-request-kinetic-survey-and-kinetic-calendar/https://www.kineticdata.com/blog/so-youre-new-to-kinetic-request-kinetic-survey-and-kinetic-calendar/The Kinetic Data experts share some of the most common questions from new customers — most often about installs — and detailed answers to each.Mon, 09 May 2011 05:00:00 GMTplatform-updatesbest-practiceshttps://www.kineticdata.com/blog/business-service-management-your-business-your-way/https://www.kineticdata.com/blog/business-service-management-your-business-your-way/Most service portals force your business to work the vendor's way. Kinetic orchestrates service delivery on top of the systems you already own — no rip-and-replace.Wed, 04 May 2011 05:00:00 GMTservice-deliverydigital-transformationhttps://www.kineticdata.com/blog/for-outsourcers-service-item-portability-is-a-must-have/https://www.kineticdata.com/blog/for-outsourcers-service-item-portability-is-a-must-have/Several service providers reported issues with the reality of moving service items between different instances of the same version of their service platform.Fri, 22 Apr 2011 05:00:00 GMTservice-deliverybest-practiceshttps://www.kineticdata.com/blog/how-request-management-could-improve-the-homeowners-insurance-claim-process/https://www.kineticdata.com/blog/how-request-management-could-improve-the-homeowners-insurance-claim-process/Property claims still run on manual forms, email approvals, and re-keyed data. See how workflow orchestration can modernize the homeowners claim process.Tue, 19 Apr 2011 05:00:00 GMTworkflow-automationservice-deliveryhttps://www.kineticdata.com/blog/when-is-it-time-to-upgrade/https://www.kineticdata.com/blog/when-is-it-time-to-upgrade/Two weeks ago Kinetic Request and Kinetic Survey released its most recent patch (v5.02). The benefits of upgrading depend on the specifics of the upgrade itself.Mon, 11 Apr 2011 05:00:00 GMTplatform-updatesbest-practiceshttps://www.kineticdata.com/blog/compliance-management-with-batch-service-requests/https://www.kineticdata.com/blog/compliance-management-with-batch-service-requests/Using a tool like Kinetic Request, you can author service requests specifically to track each task in IT governance.Tue, 05 Apr 2011 05:00:00 GMTapprovalsservice-deliveryworkflow-automationhttps://www.kineticdata.com/blog/managing-services-within-it-and-beyond/https://www.kineticdata.com/blog/managing-services-within-it-and-beyond/More than five years ago organizations began to recognize the value of exposing service offerings in a user-friendly way and automating service requests.Mon, 04 Apr 2011 05:00:00 GMTservice-deliveryself-servicehttps://www.kineticdata.com/blog/support-vision/https://www.kineticdata.com/blog/support-vision/When you call support, we ask a lot of questions. Next time you have to call support—ask us questions about our products.Mon, 14 Mar 2011 05:00:00 GMTservice-deliveryhttps://www.kineticdata.com/blog/service-request-management-changing-the-way-we-view-service-in-an-unpredictable-world/https://www.kineticdata.com/blog/service-request-management-changing-the-way-we-view-service-in-an-unpredictable-world/There are a number of things that can be done to improve client satisfaction even in our unpredictable world of IT servicesFri, 11 Mar 2011 06:00:00 GMTservice-deliverybest-practices