You will need some technical understanding with excellent customer service/client facing experience. You will need to be a team player with ability to multitask and prioritise. A desire to provide quality customer support for the leaders in Ad Management. Exceptional attention to detail and equally strong communicating both by phone or email. Enjoy working in a fun team environment and able to meet and exceed personal targets. A passion to learn and develop a must.

Position: Portuguese Utility Support

• Provide language support and translations for European customers
• Provide low level technical support for assigned products/tasks.
• Work with more senior personnel or the Escalation Management Team effectively on more complex technical issues, in order to provide regular updates and a timely resolution to the customer. Ensure that information about any solution that was not easily found in the Help Center is passed on appropriately.
• Leverage the internal and external Help Center for prompt and accurate resolution of basic technical issues.

Requirement: Portuguese Utility Support

• Experience of working in a client-facing technical customer support (help desk, call center) environment, preferably supporting Internet-based products.
• Proven trouble shooting skills
• Demonstrated technical experience in one or more of the following: HTML, JavaScript, SQL, Java, ActionScript.
• Must be fluent in English (oral and written) as well as the second European language
• Knowledge of basic HTML concepts e.g an ability to identify tags
• Knowledge of Flash, basic XML and JavaScript concepts a plus

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Description

As a Brazilian Portuguese Localization Translator ( Inhouse), you will be responsible for working in the Cork Localization department with a team of multinational translators. This is a rapidly changing environment which handles the localization of large volumes of new PC and Mobile titles for our language web portals. You are responsible for editing and proofing game content for the Brazilian Portuguese portal, ensuring game content adheres to house style and guidelines. You excel at handling multiple tasks in a fast-paced environment – all with the goal of furthering the company’s international growth and success. Additionally, you share a deep interest in languages and Big Fish Games products; you love to take on new challenges and are eager to join an agile, fun, and culturally diverse team that’s on the forefront of casual games.

The Role

• Translate a variety of games’ content for Big Fish Brazilian Portuguese Portal.
• Work with the other Brazilian Portuguese  translators and Localization Project Coordinator to schedule tasks.
• Handle additional projects for Localization Project Coordinator as needed.
• Work under pressure to translate 3000 words per day.

The Person

This is an excellent opportunity for someone who has a genuine interest in the localisation content of the PC/mobile gaming industry, and quality translations for same, whilst contributing to a fun, quality focused and high performing team.

The role requires the following experience:

• Bachelor’s Degree required.
• Must be fluent in English and Brazilian Portuguese with Brazilian Portuguese to English and English to Brazilian Portuguese translation experience.
• Exceptional problem-solving skills including demonstrated ability to think laterally when resolving technical glitches that arise in the translation process.
• Proficient with MS Office Suite.
• Understanding of, SDL Trados Studio 2009, MS Office Suite, and basic HTML a plus.

Here at Big Fish Games, customer goodness, passion, focus and integrity are values that we live by and aspire to and we are looking for people who map well to this culture.

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