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          Datanauts 136: ChatOps Using PoshBot With Brandon Olin      Cache   Translate Page      

On this episode of Datanauts, we chat with Brandon Olin, the creator of PoshBot, a PowerShell based chatbot for ops teams. What does PoshBot do? How was PoshBot built? How do chatbots impact Brandon's delivery model?

The post Datanauts 136: ChatOps Using PoshBot With Brandon Olin appeared first on Packet Pushers.


          Relation client : quels chatbots adopter et pour quels usages ?      Cache   Translate Page      
La relation client est en constante évolution et les entreprises cherchent constamment à renouveler leurs offres auprès des consommateurs. L’une des dernières innovations en la matière consiste à implémenter un chatbot pour booster leurs services de relations clients et tenir une promesse séduisante, celle d’être disponible 7 jours sur 7, 24 heures sur 24. Car
          10 Reasons Why AI Can Boost Your Ecommerce Business | Infographic      Cache   Translate Page      

Artificial Intelligence (AI) is no longer a concept limited just to sci-fi movies. With recent leaps in Technology, AI has evolved immensely, permeating into every aspect of modern business and society. Now, AI has a bearing on every conceivable thing, from smart-homes and self-driving cars, to the vast domains of e-learning and e-commerce, AI is in everything and everywhere.

According to experts, the AI industry will soon reach $58.8 billion milestone by 2025 and support almost every business sector through innovative solutions. Moreover, with the rising popularity AI voice assistants such as Siri, Alexa ad Cortana, voice notes and images will take up 50% of online searches. VPA-enabled speakers such as Alexa will also experience sales worth $2.1 billion by 2020 and keep on increasing exponentially. To reduce business costs associated with human labor, AI powered chatbots will also mainstream by 2022 and help online businesses save $8 billion worth of management costs.

To see more on AI, scroll down the infographic below and learn how AI is influencing various sectors online business and how you can leverage from it.

10-reasons-why-ai-can-boost-your-ecommerce-business-infographic

Infographic by FME Extensions

 

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<a href="https://www.fmeextensions.com/fme_blog/wp-content/uploads/2019/03/Ways-to-Boost-Your-Online-Business-Using-AI.png"><img src="https://www.fmeextensions.com/fme_blog/wp-content/uploads/2019/03/Ways-to-Boost-Your-Online-Business-Using-AI.png#source%3Dgooglier%2Ecom#https%3A%2F%2Fgooglier%2Ecom%2Fpage%2F%2F10000" alt="10-reasons-why-ai-can-boost-your-ecommerce-business-infographic" width="580" /></a> <br /> <strong>Infographic by – <a href="https://www.fmeextensions.com/">Fme Extensions</a></strong>


          Healthcare Chatbots Market 2027 – Top Companies are Your.MD, HealthTap, Sensely, Buoy Health, Infermedica, Babylon, Baidu, Ada Health GmbH and Woebot Labs      Cache   Translate Page      
The “Global Healthcare Chatbots Market Analysis to 2027″ is a specialized and in-depth study of the healthcare IT industry with a focus on the global market trend. The report aims to provide an overview of global healthcare chatbots market with detailed market segmentation by component, deployment, application, end user and geography. The global Healthcare Chatbots … Continue reading Healthcare Chatbots Market 2027 – Top Companies are Your.MD, HealthTap, Sensely, Buoy Health, Infermedica, Babylon, Baidu, Ada Health GmbH and Woebot Labs
          Please, Facebook, give these chatbots a subtext!      Cache   Translate Page      
Facebook’s latest research on intelligent agents shows the field continues to be divorced from the underlying motivations and impulses that make dialogue and interaction rewarding.
          Benefit and MAC Cosmetics Are Teaming Up For a Powerful Reason      Cache   Translate Page      

It's rare that you see two powerhouse cosmetics brands come together, let alone competing brands. But that's exactly what Benefit Cosmetics and MAC Cosmetics are doing - and it's for a good cause.

The brands made a joint announcement this morning that they would be showing financial and ethical support for Planned Parenthood this year. To be clear, this isn't a collaboration - no cobranded makeup products. However, both cosmetic companies made the decision to contribute to Planned Parenthood and, during discussions with the organization, decided it was best to announce the partnerships together.

For 102 years, Planned Parenthood has provided sexual and reproductive health care and information to those who need it. According to its most recent annual report, the organization provided care via 600 health centers to 2.4 million people across the United States from October 2016 to September 30, 2017. It offers expert care, including birth control information and services, breast exams and pap tests, STI testing and treatment, and safe and legal abortions to those in need.

Benefit Cosmetics will be showing support through the brand's Bold Is Beautiful project; MAC will donate via the Viva Glam campaign, which is celebrating its 25th year.

"When we founded the Bold Is Beautiful Project in 2015 to support women and girls, we outlined three criteria in choosing non-profit partners: education and mentorship, economic self-sufficiency, and access to wellness. As the nation's leading provider of sexual and reproductive health care, as well as the largest provider of sex education, Planned Parenthood hits all three. It was so clear to us that we needed to support their mission." Annie Ford Danielson

Each May, Benefit's Bold Is Beautiful project donates 100 percent of brow wax customer sales to organizations that empower women and girls. "My mom and aunt started this brand more than 40 years ago, and empowering women has been at the core of what we do ever since," said Annie Ford Danielson, chief beauty ambassador at Benefit Cosmetics. "When we founded the Bold Is Beautiful Project in 2015 to support women and girls, we outlined three criteria in choosing non-profit partners: education and mentorship, economic self-sufficiency, and access to wellness. As the nation's leading provider of sexual and reproductive health care, as well as the largest provider of sex education, Planned Parenthood hits all three. It was so clear to us that we needed to support their mission."

"One in five American women will rely on Planned Parenthood in her lifetime. In the US, Benefit is made up of more than 90 percent women," Maggie Ford Danielson, chief beauty ambassador at Benefit Cosmetics and Annie's sister, said, explaining why it was important for the brand to show support of the organization.

In the past, the brand has donated to Step Up, Dress for Success, Girls Inc., The Princess Project, and Look Good Feel Better; this year, Planned Parenthood will be among those organizations for the first time. Bold Is Beautiful will run in 21 countries this year, and in each country, the brand will donate to a handful of local, nonprofit organizations. Since launching in 2015, Benefit has raised in total $16 million; the goal for 2019 will be to raise $6 million. Additionally, on May 1, the brand will launch a special-edition 3D BROWtones in magenta in custom rose gold packaging, which will be available year-round; 100 percent of the proceeds from this new product will go toward Bold Is Beautiful.

MAC's Viva Glam initiative is one of the industry's first 100 percent giving models. The sales of Viva Glam products go to the MAC AIDS Fund, and as the largest corporate nonpharmaceutical giver in the arena, it has been focused on ending the stigma around HIV/AIDS, helping to eradicate the virus, and addressing the link between poverty and HIV/AIDS. While the brand has had a relationship with Planned Parenthood since 2008, it is making a two-year, $500,000 commitment to the organization starting in 2019 by providing assistance for the organization's Chat/Text program and its new sexual health chatbot, Roo. Both Roo and the Chat/Text program offer answers about sexual and reproductive health to those who need it, with no judgment or embarrassment, at any time, anywhere.

"Viva Glam is truly the heart and soul of MAC Cosmetics, and it all started with a powerful lipstick funding a disruptive 100 percent giving model," said John Demsey, chairman of the MAC AIDS Fund and executive group president at The Estée Lauder Companies. "This model has enabled us to support remarkable partners like Planned Parenthood to help people make informed decisions to live their best lives, especially for those who have limited access to the social safety net and need additional avenues to access care. It's a privilege to join forces with them to scale their Chat/Text program, which meets people where they are to spark tough dialogue around sexual and reproductive health."

"It's a privilege to join forces with Planned Parenthood to scale their Chat/Text program, which meets people where they are to spark tough dialogue around sexual and reproductive health."

Having two massive competing brands (Benefit Cosmetics is a subsidiary to LVMH brands; MAC Cosmetics is part of Estée Lauder Companies) use their platform to help erase the stigma against Planned Parenthood, a leader in sexual and reproductive health, will hopefully inspire more brands to do the same. At the very least, we're encouraged by the awareness Benefit and MAC are bringing to an important organization.


          Chatbots provide faster self-service in Success Factors using Kore.ai      Cache   Translate Page      

The post Chatbots provide faster self-service in Success Factors using Kore.ai appeared first on kore.ai.


          AI and Chatbots herald new vibrancy and market entrants into the Contact Center market      Cache   Translate Page      

The post AI and Chatbots herald new vibrancy and market entrants into the Contact Center market appeared first on kore.ai.


          [Ekstra] AI-ekspert: – Frykt ikke kunstig intelligens - frykt menneskelig dumhet      Cache   Translate Page      


          Healthcare Chatbots Market Emerging Trends And Technology 2027 HealthTap, Inc., Sensely, Buoy Health, Inc., Infermedica, Babylon, Baidu, Ada Health GmbH, Woebot Labs, Inc., and GYANT      Cache   Translate Page      
Healthcare Chatbots Market Emerging Trends And Technology 2027 HealthTap, Inc., Sensely, Buoy Health, Inc., Infermedica, Babylon, Baidu, Ada Health GmbH, Woebot Labs, Inc., and GYANT Chatbot is a computer program designed to stimulate conversation of human beings through text or voice interactions. Healthcare chatbots are programs that assist patients with queries. This decreases the burden on the clinical staff. Automation of various workflow processes in

          Speech to Text & Voice Chatbots on IVR      Cache   Translate Page      
voice bots will answer the call and will ask further queries to get information from customer. The conversation will be converted into text directly, (Budget: ₹75000 - ₹150000 INR, Jobs: Machine Learning)
          Speech to Text & Voice Chatbots on IVR      Cache   Translate Page      
voice bots will answer the call and will ask further queries to get information from customer. The conversation will be converted into text directly, (Budget: ₹75000 - ₹150000 INR, Jobs: Machine Learning)
          Want to Enhance Customer Experience with AI-bots? The Future Lies in Advanced NLP      Cache   Translate Page      
Until a few years back it was hard to believe that we could hold conversations in human language with machines. Today, things have changed. Now, we can hold meaningful conversations with chatbots and voicebots. By harnessing AI or ‘artificial intelligence’, we’re able to enhance the performances of chatbots and voicebots so that, the latter can […]
          6 características que un chatbot debe tener      Cache   Translate Page      

6 características que un chatbot debe tener


Gracias a los avances tecnológicos en la comunicación y en las diferentes herramientas digitales, los consumidores cada vez exigen tiempos de respuesta más rápidos y efectivos. Por ello, los canales digitales (redes sociales, mensajería instantánea, etc.) se están redefiniendo debido el uso de la Inteligencia Artificial (IA), específicamente con chatbots y herramientas de conversación automáticas.

“A través de ventas, servicios y marketing, los chatbots...

Lee la nota completa: 6 características que un chatbot debe tener en WebAdictos

Encuéntranos en Twitter @webadictos y Facebook facebook.com/WebAdictos


          Node.js - Chatbots.Studio - Ukraina, MB      Cache   Translate Page      
+2 years of successful programming NodeJS (ExpressJS, Socket.IO); Technical understanding of web technologies such as modern JavaScript, RESTful;...
From Indeed - Thu, 28 Feb 2019 09:50:22 GMT - View all Ukraina, MB jobs
          Twilio Flex with Geolocation      Cache   Translate Page      

When you run a contact center, sometimes you need to know exactly where in the world your caller is. Perhaps they’re in an emergency situation, maybe their car has broken down, or you might need to deliver something to them. Typically, these calls end up going something like a game of "Where in the World is Carmen Sandiego?”

The caller attempts to poorly describe where they are. They might know a street name or nearby landmark, such as “the McDonald’s in front of the big church.” The agent is then left frantically searching different databases or Google Maps in an attempt to locate the caller. This could go back and forth for minutes, frustrating both caller and agent, and potentially extending the time a person is stuck in a dangerous situation.

The Current Reality

In a recent meeting with a contact centre manager, she advised me that the process of locating a customer took, on average, about two minutes. That two minutes equates to something in the ballpark of £7 ($10) per call for the average contact centre. The go-to topics at this point in the conversation are usually chatbots or call deflection to reduce handle times and free up agents for more meaningful tasks.  

While there is definitely merit in those tools for some contact centres, I know that if I was stranded on the side of the road, the thought of having to rely on HAL 900, Pumpkin Spice Latte, or whatever your cute chatbot is called would make me feel like setting fire to the car and walking home.

The other option is providing an in-app experience. Certainly you could implement some click-to-call functionality and provide coordinates from the app to the agent. The problem is: how many of your customers actually have your app installed? And how many of those customers are looking to use your app when they’re in trouble?

Most are probably reaching for the phone icon in this situation. They know the interface, they are familiar with the experience of making a phone call, and don’t need to install anything. Navigating an unfamiliar app only serves to add to the stress they are already facing.

The Potential Solution

What if your contact centre could provide an omnichannel experience that sent an SMS to a customer while they were on the phone, linked them to a webpage that could determine their location, and then displayed that location to the agent when they answered the call? The GIF below demonstrates this experience in action. The right hand side is the customer’s phone, the left is a contact centre agent using Twilio Flex.

Why did I choose this approach? As you can see, I’ve used the phone, SMS app, and browser: all apps that have been in every smartphone for more than ten years. Customers know how to use them intuitively. Developers can use the React architecture adopted by Flex to create components with ease that provide necessary information to an agent. It’s not necessary to have a specialised skill set in a particular contact centre vendor interface.

As a business, I can use my internal teams to own my product roadmap, make changes to my contact centre as quickly as I make changes to my corporate website, and I don’t need to invest in huge professional services engagements or just hope that a vendor will implement the features I need.

Finally, but crucially, as an agent, I’m armed with knowledge. Now I can focus on getting this customer somewhere safe and send a patrol on its way faster than ever.

Let’s step through the call flow now.

Call Flow in Twilio Flex

1. Caller dials a Twilio number and is directed to a Studio flow which connects them to an IVR.(Studio is Twilio’s visual drag and drop editor that allows developers to get their ideas up and running without having to write a lot of code for the things they do every day on Twilio.)

2. The IVR requests permission to send an SMS to the caller. If accepted, the caller is placed in a queue and is advised to stay on the phone, click the link in the SMS, confirm their location, and then return to the call.

3. Caller stays on the phone, receives an SMS, and taps the link in the SMS.This opens the native browser. The caller is prompted by the browser to allow the website to know their location. The caller accepts and is presented a Google Maps view of their current location using the coordinates of the device.

4. Caller confirms location through mobile browser. The caller taps the confirm location button and is advised to return to the call.

5. Location is written to a Twilio Sync document, identifiable by the caller's phone number.

Twilio Sync is a State Management API. It persists state in the cloud and synchronises across devices. It also uses mobile and web SDKs for easy access from your own applications.

6. A task is created with the caller’s latitude and longitude; the caller is enqueued to Twilio Flex.

The location server is instructed to dequeue the call. During this process, it searches for the Sync document associated with this call. It reads the coordinate values in the Sync document and appends them to the attributes of the task.

7. Agent accepts the task and is connected to the caller.

8. Flex plugin replaces the CRM container with a Google Maps view showing the caller's location. A simple search is carried out using the latitude and longitude as parameters in the Google Maps URL.

A detailed view of this call flow is below.

How can I get this in my Contact Centre?

You may be wondering where the location server has come from and if Twilio only works with Google Maps?

First, the location server. It’s responsible for being the go between for your customer and your agent to provide the location information. It communicates with a map API (Google in my case), Twilio, and provides the front end template to the customer to confirm their location. This sits within your own infrastructure; it is not provided by Twilio. It may be something you already have running, or if you don’t have one, you can deploy my code from Github with a single click to Heroku here. Here you will find instructions to create a Twilio Flex instance, provision the IVR in Studio with a simple JSON import, and to create the Flex plugin. That gets you all the necessary Twilio pieces.

The final piece is the one-click deployment to Heroku to get you well on your way to demonstrating your own proof of concept. I’ve created a location server using Flask (a Python web framework) that makes the necessary API requests out to Twilio and Google to provide the functionality. It also serves up the necessary HTML/Javascript to display the location confirmation workflow to the caller.

DISCLAIMER! This code is far from production ready and does not come with any support, so please don’t deploy it in to your live environment! It’s there to help you along in understanding a true omnichannel experience and assist with your own PoC.

As with all things Twilio, if you have your own location server, have a different map provider of choice, or wrongly feel that Python isn’t amazing, you can absolutely swap in your choices and build out a similar experience for your customers.

Why stop there?

Of course, the possibilities don’t end there. You could use all that Sync information to create a dashboard showing where all your customers are calling from and start making some real-time decisions. Do you need to move patrols closer to certain locations where there is an obvious problem?

You could also surface weather information for those coordinates to an agent. With this information, an agent can display empathy, such as advise the customer to remain in the car with the heater on or seek shelter at a nearby service station. This information can be sent directly to patrols as well, who will now be able to pinpoint exactly where the caller is located.

Maybe you even want to go as far as to provide a Twilio number to the caller that they can reach the patrol on? Through the use of Twilio Proxy, you could establish a session for each job, the caller and patrol numbers remain anonymous, you can record the calls, and you can provide analytics. As you can see, the possibilities are plentiful.

I can’t wait to see what you build! I’d love to hear your ideas or help out where I can.

LinkedIn: https://www.linkedin.com/in/stuartlogan82/
Twitter: @stuartlogan82
Github: https://github.com/stuartlogan82


          Amanda, el asistente virtual de Amadeus, llega a España      Cache   Translate Page      

Tras su estreno en Latinoamérica, y su paso por Nueva Zelanda y Portugal, llega a nuestro país Amanda, la primera interfaz capaz de ofrecer ayuda en tiempo real a los usuarios de Amadeus Selling Platform Connect. Este ‘chatbot’, basado en inteligencia artificial, puede solventar las dudas básicas y consultas que se planteen los agentes de […]

The post Amanda, el asistente virtual de Amadeus, llega a España appeared first on SmartTravelNews.


          Technologies Trends and AI: The Online Business Are Changing      Cache   Translate Page      

The new technologies trends and Artificial Intelligence are changing the way people shop online. Mobile payments, chatbots and voice search are very popular and more people are starting to see their benefits.

As an online entrepreneur, it's important that you know and uses these technologies, but it's equally important that you know what re...

          Chatbots Market 2019 Size, Share, Trends, Competitors Strategy, Regional Analysis and Industry Growth by Forecast to 2023      Cache   Translate Page      
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          Ha Geldi, Ha Gelecek (3): Yapay zeka çağında iş arama süreçleri ve CV’lerin kaçınılmaz değişimi      Cache   Translate Page      

Ha Geldi, Ha Gelecek podcast’inin yeni bölümünde Aykut İbrişim ve Sertaç Doğanay “Chatbot ve yapay zeka çağında iş arama süreçlerimiz nasıl şekillenecek?” ve “CV’lerimizi nasıl bu sürece uyumlu hale getirebiliriz?” sorularına yanıt arıyor.

Ha Geldi, Ha Gelecek (3): Yapay zeka çağında iş arama süreçleri ve CV’lerin kaçınılmaz değişimi Medyascope


          Node.js - Chatbots.Studio - Ukraina, MB      Cache   Translate Page      
+2 years of successful programming NodeJS (ExpressJS, Socket.IO); Technical understanding of web technologies such as modern JavaScript, RESTful;...
From Indeed - Thu, 28 Feb 2019 09:50:22 GMT - View all Ukraina, MB jobs
          Starszy Specjalista IT - Chatbot Development Team - Ing Bank Śląski - Katowice, śląskie      Cache   Translate Page      
Twoje zadania: Zaawansowana analiza danych z wykorzystaniem technik machine learning Tworzenie i utrzymywanie narzędzi usprawniających proces raportowania i...
Od Ing Bank Śląski - Tue, 12 Mar 2019 12:16:08 GMT - Pokaż wszystkie Katowice, śląskie oferty pracy
          Der Lidl-Chatbot "LiA": Der neue direkte Draht zu Lidl / Kunden stellen Fragen rund um die Lidl-Welt, der Lidl-Assistent antwortet schnell und unkompliziert      Cache   Translate Page      
LIDL: Neckarsulm (ots) - Welche Produkte sind gerade im Angebot? Wie lange hat die nächstgelegene Lidl-Filiale geöffnet? Der Lidl-Assistent, kurz "LiA", bietet den Kunden künftig die Möglichkeit, diese und weitere Informationen rund um die Uhr innerhalb ...
          Der Lidl-Chatbot "LiA": Der neue direkte Draht zu Lidl / Kunden stellen Fragen rund um die Lidl-Welt, der Lidl-Assistent antwortet schnell und unkompliziert      Cache   Translate Page      
LIDL [Newsroom]
Neckarsulm (ots) - Welche Produkte sind gerade im Angebot? Wie lange hat die nächstgelegene Lidl-Filiale geöffnet? Der Lidl-Assistent, kurz "LiA", bietet den Kunden künftig die Möglichkeit, diese und weitere Informationen rund um die Uhr innerhalb ... Lesen Sie hier weiter...

Original-Content von: LIDL, übermittelt durch news aktuell


          Flight Centre steps up investments in AI-powered chatbot solutions - PhocusWire      Cache   Translate Page      
Flight Centre steps up investments in AI-powered chatbot solutions  PhocusWire

Flight Centre Travel Group has acquired travel chatbot Sam and has increased its investment in 30SecondsToFly.


          How to Manage Customer Service Technology Innovation      Cache   Translate Page      

The use of artificial intelligence (AI) in customer service interactions continues apace, making it critical for service leaders to avoid the hype and work with IT leaders to stay focused on the potential business cases.

Customer service is a hotbed for new technology and innovation

Gartner predicts that by 2021, 15% of all customer service interactions globally will be handled completely by AI, an increase of 400% from 2017. But before then — by 2020 — 40% of the bot virtual assistant applications launched in 2018 will have been abandoned as technology adoption converges on fewer apps.

Customer service is a hotbed for new technology and innovation,” said Jeff Schott, Director, Gartner. “However, in today’s ever-evolving technology landscape, innovations threaten to overwhelm even the most progressive service leaders. And shiny new objects quickly lose their luster without a coherent technology strategy — one that is grounded in realistic expectations and a long-term commitment.”

Read more: 4 Trends in Gartner Hype Cycle for Customer Service and Customer Engagement

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Expect and encourage failure

With all the excitement around bots and virtual customer assistants (VCAs), it’s no wonder that customer service leaders are increasingly optimistic about the possibilities for these technologies. Gartner research shows that deploying bots and VCAs can deliver various benefits to the contact center, including greater capability and scale, faster chat speed and better gatekeeping.

However, developing best practices and realistic expectations will be an ongoing process for many enterprises, and deciding how to manage that process will be critical. The most successful programs will be designed to expect, and even encourage, a certain level of failure.

The key to success with emerging technologies is to enable experimentation and learning

“As we’ve learned from our IT colleagues, the key to success with emerging technologies is to enable experimentation and learning,” added Schott. “Not only does this help to refine your strategy, but also gives you the ability to direct investments where returns are evident.”

Service leaders need to work with their IT counterparts to anticipate and manage failures. Those who do not will either have set expectations too low or will continue to invest in projects with a low likelihood of success even after they should have been discontinued.

Set the strategy

When setting strategy for technology adoption, service leaders must remember to:

  • Manage expectations by setting modest goals for initial projects and by describing projects with accurate terms.
  • Expect, allow and even encourage, experimentation, but never deploy poor-quality solutions to users.  
  • Ensure that chatbots and VCA projects have clear business rationales and objectives, and are not just based on the "coolness" factor.
  • Factor in that while some technologies will work on their own, others will work best in combinations, such as a chatbot in a mobile application, driven by a powerful natural language processing engine.
  • Choose platform development approaches tactically, as the maturation pace of tools will quickly render many current vendors and solution designs obsolete.

The post How to Manage Customer <span style="color: #000080;">Service Technology</span> Innovation appeared first on Smarter With Gartner.


          Node.js - Chatbots.Studio - Ukraina, MB      Cache   Translate Page      
+2 years of successful programming NodeJS (ExpressJS, Socket.IO); Technical understanding of web technologies such as modern JavaScript, RESTful;...
From Indeed - Thu, 28 Feb 2019 09:50:22 GMT - View all Ukraina, MB jobs
          Comment on Doing Gender with Wallets and Purses by Cathryn Shaver      Cache   Translate Page      
Are you aware that you are able to reach more individuals on Facebook messenger than almost anywhere else? You can easily create a messenger bot that engages with users automatically. Do it in less than a half hour. This bot utilizes new technology creating the ability to interact and perform all sorts of unique functions that you wouldn’t believe, you can try it for free at robotchatbot.com. If you want to maximize your exposure, you need to engage users where they are at! A messenger bot is perfect for this, because most people have not realized how easy it is to create one of these bots with new technology that is available. A messenger bot will give you almost an unfair advantage against competitors and allow you to create real workflows for your AI bot easily that are executed flawlessly without having to code! Find out for yourself free at robotchatbot.com. Robotchatbot.com provides so much more than a messenger bot, gone are the days of having to moderate spam, or engage with individuals one by one. Robotchatbot.com allows you to funnel commentors into your messenger workflows simply and effectively. Utilizing a messenger bot and other marketing automation technologies will make an impacting difference on the amount of users you can reach as well as effectively engage with! The best part is, no expensive developers are needed! Still not convinced? You can use it completely free and decide on your own at robotchatbot.com.
          Presentation on informing applications      Cache   Translate Page      
“On the consequence of their presentation on informing applications, chatbots have been at the epicenter of a continuous discussion about personalisation. For what reason did this cooperation occur? What’s more, how far will this go? It’s an ideal opportunity to take a profound jump. During the ’60s, eminent media investigator contended that the ‘Medium is […]
          CX Metrics in the Age of AI      Cache   Translate Page      
We're all familiar with traditional measurement of contact center operations; they've been part of the industry for decades. With the growth of the Internet, websites, self-service, mobile devices, mobile apps, social media and changes to consumer behaviors in the "always on" world, the industry has been in a constant state of reinvention given the value of data in reducing operational costs, while improving service. Chatbots - voice activated assistants - Natural Language Processing NLP - and Artificial Intelligence (AI) are changing the way we measure CX once again, and at a scale few could have imagined only a few years ago.
          WhatsApp Chatbot der Öffentlich-Rechtlichen – Die Zeitung der Generation Y?      Cache   Translate Page      
Der Tag mit Novi 7:30 –  „Guten Morgen (Kaffee-Emoji)„, wünscht mir Novi und stellt mir Anschluss die 3 wichtigsten Themen des Tages vor. Novi ist der Whatsapp Chatbot der Tagesschau,entwickelt von ARD und NDR für das öffentlich-rechtliche Jugendangebot „funk„. Morgens gegen 7:30 stellt er mir die 3 wichtigsten Themen des Tages vor. Eine Überschrift wie … WhatsApp Chatbot der Öffentlich-Rechtlichen – Die Zeitung der Generation Y? weiterlesen
          Government agrees that Australia's NDIS needs a chatbot      Cache   Translate Page      
Following a report into the IT problems plaguing the rollout of the National Disability Insurance Scheme, a chatbot has been flagged as a viable solution.
          Glia raises $20 million to unify voice, video, and chatbots      Cache   Translate Page      
Glia (formerly SaleMove) is developing a platform that unifies text messaging, voice, video, and chatbots, and has raised $20 million to grow its business.
          'เอไอเอส' ประกาศยกระดับบริการด้วย AI      Cache   Translate Page      
AIS ขยับนำ AI มาช่วยด้านบริการหลังการขาย ประเดิมเป็นแบรนด์แรกที่นำ AI Chatbot มาใช้ในทุกช่องทางออนไลน์ และโซเชียลมีเดีย ตอบโจทย์พฤติกรรมลูกค้ายุคใหม่ที่ต้องการความรวดเร็วในการให้บริการ พร้อมขยายสิทธิพิเศษจาก AIS Point ให้ครอบคลุมม
          New York-based Glia, which develops a customer service platform that unifies voice, video, and chatbots, raises $20M Series B led by Insight Venture Partners (Kyle Wiggers/VentureBeat)      Cache   Translate Page      

Kyle Wiggers / VentureBeat:
New York-based Glia, which develops a customer service platform that unifies voice, video, and chatbots, raises $20M Series B led by Insight Venture Partners  —  Multimodality is fast becoming the norm in the $350 billion customer service industry.  According to research published last year …




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