tumblr8 post:x02964728 title x02964728 body JSY https://jsypr.com PR & Marketing Mon, 20 Sep 2021 16:07:30 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 111775320 Why Chatbots Are The Next Content Marketing Frontier https://jsypr.com/why-chatbots-are-the-next-content-marketing-frontier-2/ Fri, 03 Jan 2020 01:46:51 +0000 https://jsypr.com/?p=1450

Why Chatbots Are The Next Content Marketing Frontier.

It should come as no surprise to most of us that the mobile app boom is over. The question is: what’s going to replace it?

For my money, it’s going to be bots. More precisely, chatbots on messaging platforms like Facebook Messenger, WeChat, SnapChat, etc. All of these platforms are the new content delivery platforms that content marketers need to keep up with. Why you may ask? Well, before I reveal that, let’s take a step back and start at the beginning.

What’s All This Stuff About Bots Anyway?

Before we dig into the why and then the how, let me explain the different kinds of bots. I like to split bots into two basic types. The first is Artificial Intelligence (AI) based (think Amazon Alexa) and the second is Automated Help (AH) based (like automated phone systems).

AI-based bots use natural language processes of either text or voice to figure out what the user wants. The classic example is asking Alexa to play the latest news or start a kitchen timer. The computing horsepower and skill required to deploy such bots is beyond the average content marketer even if you have CS or engineering degree.

AH-based bots are more like your automated phone system where you press 1 for sales, press 2 for customer support, press 0 for a human, etc. This type is a more list of menus with some AI to recognize voice commands instead of relying on natural language. Implementing these types of bots is a lot easier. There are platforms, like ChatClub, that automate a lot of the development. More on that later when we talk about how we created a bot for one of our clients.

Content Marketers Need To Pay Attention to Bots

Chatbots have come a long, long way from those annoying automated phone systems. As I mentioned before, the app boom is over. So, where will your potential customers spend most of their time? It turns out mobile messaging apps have now surged past social media apps in popularity. This means that people prefer messaging to posting on feeds or even reading feeds. That makes a lot of sense considering how much social media noise there is out there. In my mind, bots are the new email opt in — you, as the user, choose to get updates.

Reason #1: Mobile messaging apps are surging past social media apps

Now, I’m sure some of you are shaking your head and saying, “apps will never die just like programs did not die on a desktop.” True you are but just like desktop apps moving to SaaS based apps, so will mobile apps and here is why. You really don’t need most apps to be native just like you don’t need desktop apps like a Word processor, Spreadsheet or name your app to be native. On mobile, it’s even more interesting since the UI is a lot more restrictive than a desktop — so all those desktop apps just don’t translate well to mobile. In fact, most smartphone users download zero apps per month. So what do they use their phones for?

It’s only a matter of time before the popular mobile apps (read messaging), figure out how to do exactly what SaaS guys did but catered to what people do on mobile — namely chat with friends, listen to music, check email, look for places to eat, and get directions. The OS vs Messaging App battle is on and since now most Internet usage is mobile for the first time ever. It’s time to create a better mobile experience.

Reason #2: Users are on mobile and don’t download apps anymore

There has been a movement afoot to make websites more mobile friendly. This is called Responsive Design and it mostly gets it right. The reason that companies want to reuse what they have already done is the whole build vs buy dilemma. At its essence, build vs buy is about costs to develop and it’s now getting more and more costly to develop custom apps. What this means is that brands are going to need to think long and hard about where to spend their development dollars since no one is downloading them.

This give messaging applications an opportunity to provide a SuperApp to do most things people do on mobile — namely chat, search, and purchase. This is a powerful concept since most people are using a chat or messenger platform a lot more than anything else and the average app loses 75% of it’s users after one day — not a good ROI for app development at all.

Reason #3: SuperApp platforms will transform the content experience on mobile

Messaging platforms are a big deal and every content marketer needs to have a strategy on how to create content and engagement on these platforms. The easiest way to start is to pick one of the most popular platforms and create a simple bot. Right now; one of the most popular chat platforms is Facebook Messenger.

Creating Your Own Chatbot for Fun and Profit

One of our clients, Dontari Poe, wanted to create a Chatbot for his Facebook fan page. For that, we choose ChatClub since it’s a really simple platform that’s free to setup.

ChatClub is a chatbot platform for Messenger. It takes about 5 minutes to set up and does not require a slew of developers, AI experts or UI designers. All you have to do is go to ChatClub, connect your Facebook Messenger account (you can select which page), and get going. Once setup, you can start group chats, multiplayer quizzes, and music streams all for free.

Take a look at our first attempt for Dontari. It took about 5 minutes to set up and about 30 minutes for me to get all the photos created and cropped via Canva. Content always takes the most time.

While you’re there, why not like his page? He would appreciate it.

Some More Complicated Bots to Aspire Too

Dontari Poe’s chatbot is really simple and does not have much AI in it at all. That’s actually a good thing since on mobile, you don’t want to have to type on a small keyboard a sentence that the bot can’t figure out. Super annoying.

If you want to see where the world is going with bots, you can check out CB Insights corporate bots to pay attention to or you can check out some of my favorites below:

  • Lazyset: I’m always on Spotify looking for new things to listen. It can be a pain to figure out. Enter Lazyset. This bot will do a custom mix for you and put it right in your Spotify account. It actually works well. Can’t wait till Yelp gets a bot to help with those annoying office lunchtime dilemmas like “where should we go to lunch?” First world problems.
  • GrowthBot: comes from the guys over at HubSpot. It helps you with all your sales and marketing growth needs. It’s pretty darn useful and worth checking out. Lots of nifty natural language stuffs that is an AI programmer’s nirvana. If you’re in the content marketing game, this is the one to keep up with. It’s really useful.
  • EsterBot: Esther Crawford is a San Francisco-based marketer who found an incredibly creative way of using bots to promote her brand. She turned her resume into a chatbot. That’s a pretty creative and a lot more of a cool factor than some Times New Roman PDF’ed resume. I jest. She seems more like a Font Awesome kinda gal.

The fact still remains that no amount of fancy interface or shinny new object is going to replace high quality, relevant content. Chatbots are just another way to deliver it. I’m sure there will be a time when users will figure out how to filter out all those new messages from spammy chatbots. For now, I would recommend you experiment with your own chatbot and see how this new platform will get your great content to the people who want to see it.

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Yet Another Product Launch Press Release Template https://jsypr.com/yet-another-product-launch-press-release-template-2/ Tue, 27 Dec 2016 16:50:57 +0000 https://jsypr.com/?p=1445

Yet Another Product Launch Press Release Template.

Your product is almost ready to be launched and now you need to figure out how to maximize your coverage. Plenty of products are launched each year, but you need to make yours stand out. In order to do that, you need to write the perfect press release that is not only compelling, but is enough to catch the eye of the media and not get lost in the sea of other products that want the same attention as you. In order be the found needle in the haystack, here is Yet Another Product Launch Press Release Template (YAPLPRT) that’ll guide you to crafting your perfect press release. Not enough time to do a press release? Not on your new product release checklist? Well, you’re missing out on a valuable opportunity since a press release is the tip of your new product release media spear.

Company Description

Your company description is imperative for your customer to be able to get to know who you are. It gives you credibility, authenticity, and insight to everything your company does. It is how you brand yourself. What makes you unique is going to help define what makes your product stand out among competition. In thinking of this, it is essential that you channel the same voice from your PR narrative so that your messaging is consistent.

Simple Product Description

A good press release always tells the most important details about the product you are launching. You have to be straight to the point, clear and concise. Most people won’t even read past the first few sentences, so in order to capture the attention that your product deserves, you have to be able to explain what your product is in a simple but captivating way. Think about you buyer. What type of person do they have? In order to write a compelling product description, you have to have an idea of who your buy is and cater it to them. Your product description must encourage your buyer to buy by making it simple, but enticing in the way it benefits them.

Executive Quote

Product brag. Here is where you can utilize your “product brag”. You will want to get someone in your company who will speak highly about your product and make it sound amazing. This adds to your credibility because if you can convey your love for your product, it’ll give you the authenticity needed to convince your customer to love it.

Reasons to Care

What makes your product unique? When launching a new product, you have to be able to give your customer a reason to care about it. You have to know what how your product will make your customer’s life a little bit easier. How can it benefit them? A good way to make sure your product captures your audience’s attention, you have to channel that desire within them that makes them think that they absolutely need your product. Tell a story, and make your product the hero of that story. People respond to connection and they love empathy. In order to make your product stand out you have to make people feel a personal connection to your product by channeling the empathy that we all so fiercely desire.

Customer Quote

This is very similar to your executive quote, except it is your customer testimonial. You will need one customer that thinks that you are great and that is able to represent your customer base and continue to build your credibility. Your customers have to be able to trust you, and what better way to build trust than to have someone that they feel is just like them to promote your product.

About the Company

Every company has a personal story to tell. It is something that will connect potential customers to your brand. Here is where you emphasize your company values in terms of how you benefit the way we live. Your ability to expand on this idea is what will make your company stand out in today’s market. It is easy to get lost as a small fish in a large sea. How does your brand make lives better, and how will your persona create a loyal customer base. You ultimately decide the vision and legacy that you want to leave. You decide your impact, and how you define your company is a good place to start.

Press Contact

Now that you have the body of your press release, you’ve reached the final step. This is where you reach out to prospective journalists to cover your story. When doing this, prioritize it by who has covered the industry you are trying to reach and personalize it. Show your thought process and show you care about what they write by connecting yourself to them. Send it to them early so they are able to craft a story around your press release. Lastly, don’t be afraid to try multiple outlets and keep trying! You miss 100% of the shots you don’t take. You have your goal, now go after it!

Some Examples

Here are a list of some pretty good product release press releases. You’ll find that it’s not that hard to create one that gives all of the details in easy to understand language. Remember, explain things simply, with minimal words so that your grandmother can understand it.

Simple Template

To make things really simple, just cut and paste the text below into a text editor to remind you what you’ll need. You can expand from the simple yet effective product launch press release once you get the basics down. Good luck and happy creating.

<<Title>>

<<Sub-title>>

[City, State] — [Date] — <<Company Description>> <<Simple Product Description>>

<<Executive Quote>>

<<Reasons to Care>>

<<Customer Quote>>

About the Company

<<Company Description>>

Press Contact

[Name][Firm][Email][Phone Number][Website]

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Writing Your PR Narrative https://jsypr.com/writing-your-pr-narrative-2/ Wed, 30 Nov 2016 02:01:36 +0000 https://jsypr.com/?p=1453

Writing Your PR Narrative.

An infant child looks at his mother through big, bold eyes and utters his first word “mama.” An elderly woman takes her last breath as her daughter holds her hand near her bedside as she slowly fades from existence. A crippled soldier receives a medal of honor after sacrificing his limbs to save his buddies. All of these stories move people to feel something and feeling something is what moves people to take action.

People Love a Good Story

People feast on tragedy and triumph because it creates the empathy that we all so fiercely desire. It gives listeners the ability to share the feelings and emotions of the characters and resonates with our human morality by channeling our innate desire to feel connected to someone else. It’s these ups and downs of that make our own hero’s journey and it’s golden for PR.

In public relations, narrative offers a way to give meaning to ideas, opinions and values. A narrative can express, within a broader framework, rather than what corporate slogans do since they can’t make a real human connection.

A great story is woven into the fundamental concepts of traditional society and joins together our interpersonal relationships. For PR, it makes your company that much more real and appealing in the public eye.

Business Narrative vs PR Narrative

business narrative is all about what you want your company to be. Your business narrative is the first step in formulating those random thoughts and ideas into a story that you can tell prospective investors and employees. It gives you the direction that you need and drives the internal functions of your company. It’s the bones of your organization but it’s mostly for internal consumption so you need something for external consumption. Enter the PR Narrative.

Your PR Narrative is the external story of your company or movement. It’s akin to your business narrative but it is primarily focused on developing a relationship with your customers or audience. Your PR narrative has to show what you can do for your customers of followers and make them believe that they need you instead of you needing them. Having a strong PR narrative drives your credibility and creates relevance — two things all organizations want.

Questions to Answer Before Creating Your PR Narrative

Before constructing your PR narrative, there are a few questions you have to answer. This is where you brainstorm ideas that will allow you to create a compelling narrative. This is the process that allows you to actually think and discover how you want to be heard. So, channel your inner therapist and get ready to face the underlying realities that propel your business or movement.

Question 1: Who is Your Customer?

Customers are the heartbeat of your business and you are the brain. In order to survive and flourish, the brain and the heart have to act together. It is about establishing a relationship, but every relationship has two pieces to the puzzle. In building that relationship, the customer has to know who you are, but more importantly, you have to know who the customer is. People respond well when they feel someone has a sincere interest in them. So get to know your customer — it’ll be worth it.

Question 2: What Makes you Unique?

In order to succeed, you have to stand out. There are a multitude of other companies just like you, but what separates you from them is what makes you different. You have to know this because if you don’t know, how is your customer going to know? This step is where you explain everything that your company does and why people need to pay attention to you. Leave no nook and cranny unturned.

Question 3: What Pain do you Solve for Your Customers?

This is where you close the deal. How do you make your customer feel like what they are getting justifies their support of your company? How can you fix a problem that they may have? In order to get your customer on board, you absolutely have to benefit them. You have to be able to show that you can make their lives a little bit easier whether it be by a product you offer or a specified service. What do they gain out of the relationship?

Putting it All Together

Now that we have all the pieces to the puzzle, we can construct the narrative in a clear and compelling way. Make sure you read your pieces, edit them for spelling and grammar and firm up your content. If you think you’ve got something pretty good, read it aloud and see how it sounds. Reading it aloud is a great way to check for those tricky grammar mistakes and overall tone of your piece. It is also a great way to see if what you have clearly communicated your vision. If it sounds like the voice you are trying to portray, then you have a good starting point.

Once you have corrected and refined all of your pieces, it’s time to put the puzzle together. Start with question #2 and put together each separate piece into paragraphs. As long as you are able to effectively answer the questions for yourself about your business, then you will have a compelling PR narrative that resonates with your audience. It’ll provide the customer with the purpose of your business and a definitive reason to support your cause. Good luck.

JSYPR & Marketing PR Narrative

We offer a full range of services tailored to each individual client’s interests, with a focus in image development, increased brand awareness, grassroots public relations, and creative tie-ins.

We specialize in public relations for athletes, entertainment talent, innovative companies on the rise, and non-profits. We are passionate about developing one-of-a-kind public relations campaigns and breaking through barriers for the best opportunities for our clients.

We harness the power of media to help our clients reach their goals.

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A Founders Guide to PR https://jsypr.com/a-founders-guide-to-pr-2/ Tue, 22 Nov 2016 02:17:24 +0000 https://jsypr.com/?p=1456

A Founders Guide to PR.

Most startup founders don’t pay much attention to Public Relations (PR) until a good or bad crisis happens. That’s a shame.

PR is not a nebulous or scary thing if you have a plan and foster relationships before a crisis occurs. One common problem founders fall into is confusing social media with PR. Social media is an essential part of your PR strategy but it does not take the place of a well thought out PR plan.

What the Heck is PR Anyway?

Before we dive into what all startup founders should know about PR, let’s define what PR is since it can be really confusing for someone new to the PR game.

There are Five Roles of Public Relations that most people agree with:
  1. Brand Building: This is a major part of PR since how the public perceives you will make or break your brand. This is different than marketing since marketing is a direct plea to customers while PR creates a company persona that builds goodwill in a non-sales/marketing way. At least that’s the ideal case.
  2. Messaging: A consistent message is vital to a company. This starts with your slogan or what your company believes in. Your messaging is also crafted by what others (e.g. Bloggers, press) say about you. PR attempts to manage that.
  3. Lead Generation: PR is the tip of the lead generation spear. It’s how the public discovers your brand via reviews and stories in the press. Social media is now playing a bigger role in this.
  4. Communications Command Center: A consistent message is the key to success during a crisis or an opportunity. Your PR team is your go to team when breaking news happens. Your PR team should be constantly interacting with the press and opinion leaders so that when good or bad news breaks, it can be handled properly.
  5. Increase Your Valuation: Ultimately, a good PR team and strategy will increase your companies awareness and that in turn increases the value of your company.

The five roles above are the classic roles of PR. Even in the new world of social media, they are still valuable and relevant.

What a Founder Needs to Know about PR

All aspects of PR revolve around the five roles but when you throw in social media, you get a whole other dimension in which to play. Most of the time, social media is great way to raise awareness and build your brand. Some brands also use it as their central communications center for everything that’s going on.

As a founder, the most important thing to remember about PR is to not neglect it. There will be a time when your company will face a challenge or an opportunity that will require some sort of PR savvy response. Either avoiding or wasting an opportunity will be a major regret just because you don’t understand or have a PR reaction.

So, what’s a founder to do if the budget is just not there to hire a professional PR firm?

For starters, have a solid social media strategy that includes regular contributions to your sphere of influence. What may you ask is a sphere of influence?

A sphere of influence is who your companies interacts with and those that follow you. It’s vital that you get others to know, like, trust, and promote your brand. You do that via contributing with blog posts, sharing articles, getting on panels, attending conferences, etc. Anything that shows that you are a regular contributor before good or bad news strikes. If you don’t have anyone on your staff to do that, then you as the founder have to take charge.

It’s Never Too Early for PR

A lot of founders think that PR is something you do when you have a major announcement or release. That’s just not true. Your company should always be active building your public relations image. It is never too early for a founder to get out there and make their ideas known — it’s the best way to build your brand and reputation.

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When DIY PR for Your Start-up Might Not Be Enough https://jsypr.com/when-diy-pr-for-your-start-up-might-not-be-enough-2/ Tue, 15 Nov 2016 02:28:32 +0000 https://jsypr.com/?p=1460

When DIY PR for Your Start-up Might Not Be Enough.

When you have a startup, it seems like Do It Yourself (DIY) PR is the way to go. Mostly because there is little budget to hire a firm and certainly no budget to hire an in-house PR person when you are just starting out. Sometimes, there is not enough news yet to warrant PR anyways.

Initially, it will seem like a great idea to do your own PR. You might even pick someone on your team to be the stand-in PR person and tell them to get a Public Relations for Dummies book or download a few press release templates as well as read our 7 PR Secrets series.

While PR can cost you a great deal of money, it can also completely change your business for the better. PR can help establish brand voice and thought leadership but it takes more work than you think and more time than you, as a founder, may have. That’s the classic trap that busy people get into — there is no magic PR for busy people approach that requires no work.

When To Bring in the Pros

The DIY method starts to break down when a few missed media opportunities happen, or even worse, a damage control issue is not handled properly and all of a sudden you are scrambling to bring in a professional. Public relations does need to be handled tactically using good PR pros who are expertise in the industry for volatile situations since every aspect of media challenges need to be handled carefully.

Public relations can definitely be a good option. Entrepreneurs often lack clear goals for their PR efforts, and struggle to explain where, or why they want to be featured in the media. However, PR needs a strategy that’s S.M.A.R.T. —  Specific, Measurable, Achievable, Realistic and Time-related.

Walking the Walk. Talking the Talk

Just like any other aspect of your business, PR needs to work with your other business processes. Whether or not your startup story is mundane, magical, or entirely made up, the media will craft its own narrative for your company if you don’t persistently iterate who you are. This means that all aspects your company that outwardly face (Sales, Marketing, and Customer Service) all need to be walking the walk and talking the talk.

It’s not just journalists who might be interested in your startup. Think about social media influencers, bloggers or associations who could share your news. It’s critical to do your research and send keep your message consistent since journalists read all sorts of material to determine how you fit in with your industry, customers and competitors.

A smart public relations expert will know how to target your audience, selling only the features and benefits of the product that will appeal or apply to them. Founders trying to either save a buck or think they can do their own PR, often times get jaded by their own product. They try desperately to create angles, pitches and stories based on what they want the audience to hear, not what the audience should be hearing. This is the classic falling in love with your product and is probably the single biggest reason for founders to hire a professional PR person so that you don’t drink your own Kool Aid.

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How to use Chatbots to Improve Your PR and Marketing https://jsypr.com/how-to-use-chatbots-to-improve-your-pr-and-marketing-2/ Tue, 08 Nov 2016 10:53:53 +0000 https://jsypr.com/?p=1407

How to use Chatbots to Improve Your PR and Marketing.

Recently, I bought some clothes on Boy Meets Girl and instead of sending me a receipt, the company chatbotted to me all of my order information via Facebook messenger. When the package shipped, the bot informed me, when it arrived to my office, the bot let me know. I guess they could’ve sent me an email but the bot experience was a lot more seamless.

This got me thinking about how Public Relations and Marketing are evolving constantly with the onslaught of these tools. Chatbots can help make your communication with your customers more seamless since now most people are accessing the Internet on mobile and spending a lot of time in some sort of messaging app.

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Get Personal with your Customers.

Chatbots give brands a way to communicate directly to their customers because they hook into the chat tools that people are using every day. They give you an opportunity to get personal with your customers through specific questions and give users a chance to personalize their experience with the bot too.

A Chinese company Operator just closed a $15 million Series B round to expand their “conversational commerce” technology. With half of the activity on Operator automated by bots, the company is able to get to know their customers at an intimate level and target their marketing to the specific sectors of people that they use the platform based on the traits exhibited.

This gives their public relations team insights to make an easier job of deciding how to target their clientele. Bots can answer questions like:

What type of purchasing behavior did the customer exhibit before purchasing the dress she was eyeing? Did she want a lot of detailed information and want to see multiple models wearing it?

It’s similar to analytics on websites but with more interactions and customer engagement since chatbots approach a one on one conversation.

Bringing Your Brand Personality to Life

If you’re a small company, and you’re reading this wondering, how in the world you can offer a chatbot to my customers? Have no fear. Brazilian-based Movile has created a tool called ChatClub that allows anyone and any brand to easily create their own chatbot within Facebook Messenger. The best thing of all — it’s completely FREE.

How to use Chatbots to Improve Your PR and MarketingThe nice thing about creating your own chatbot is that it allows you to add some personality to your brand and make the user experience a lot more useful. That’s why I think it’s going to be a valuable tool in your PR and Marketing arsenal.

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post:x02964647 title x02964647 body Comments for J. L. Hilton http://jlhilton.com Passages to other worlds Sat, 04 Dec 2021 15:55:29 +0000 hourly 1 https://wordpress.org/?v=6.0.2 Comment on Skyrim spouses: The good, the bad and the ugly by Arionelle http://jlhilton.com/2014/04/skyrim-spouses/#comment-84461 Sat, 26 Jul 2014 07:30:01 +0000 http://jlhilton.com/?p=4288#comment-84461 I totally wish that Teldryn Sero and Brynjolf had been marriage cantidates XP

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Comment on Skyrim smut, part 3: “Tickling the angry troll” by Kei http://jlhilton.com/2014/03/skyrim-smut-3/#comment-80511 Thu, 08 May 2014 15:37:56 +0000 http://jlhilton.com/?p=4054#comment-80511 Damn you, this is so fantastic!
Please, do more Teldryn! These stories made me love him, and that ending just begs to be continued.

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Comment on Skyrim smut, part 3: “Tickling the angry troll” by J.L. Hilton http://jlhilton.com/2014/03/skyrim-smut-3/#comment-80327 Tue, 06 May 2014 19:16:44 +0000 http://jlhilton.com/?p=4054#comment-80327 In reply to Emily.

Thank you! I’m working on some more Skyrim smut stories and will post them to my blog when finished. If you want to follow me on Tumblr, Twitter or Facebook, I’ll mention when they’re available.

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Comment on Skyrim smut, part 3: “Tickling the angry troll” by Emily http://jlhilton.com/2014/03/skyrim-smut-3/#comment-79162 Sun, 27 Apr 2014 07:31:04 +0000 http://jlhilton.com/?p=4054#comment-79162 I need MOAR. D:

You write so well.

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Comment on Don’t forget to use your headgear by J.L. Hilton http://jlhilton.com/2013/03/dont-forget-to-use-your-headgear/#comment-77209 Wed, 20 Nov 2013 15:16:44 +0000 http://jlhilton.com/?p=3184#comment-77209 In reply to Cassie.

Me, too!

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Comment on How I left my husband for a guy with pointy ears by Amy http://jlhilton.com/2013/05/teldryn-sero/#comment-51559 Thu, 22 Aug 2013 17:17:36 +0000 http://jlhilton.com/?p=3236#comment-51559 I’m happy that someone else has the same intense appreciation for Teldryn that I do! This was a hilarious read, by the way. Oh, poor Stenvar. You’re great, but not Teldryn great.

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Comment on The Great Raleigh Chocolate Tour of 2013 by Susan Beck http://jlhilton.com/2013/02/the-great-raleigh-chocolate-tour-of-2013/#comment-49971 Wed, 14 Aug 2013 16:37:55 +0000 http://jlhilton.com/?p=3039#comment-49971 In reply to J.L. Hilton.

Wow. This is very useful information. I will srart checking it out this week (a preview) for my group. 🙂

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Comment on Where art meets science: Steampunk dinosaurs? by Robert Appleton http://jlhilton.com/2013/08/steampunk-dinosaurs/#comment-49467 Mon, 12 Aug 2013 13:12:10 +0000 http://jlhilton.com/?p=3633#comment-49467 They look amazing, Jen. And downright terrifying! Like you say, there’s a steampunk story in there. Would love to have seen them in action.

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Comment on The Great Raleigh Chocolate Tour of 2013 by J.L. Hilton http://jlhilton.com/2013/02/the-great-raleigh-chocolate-tour-of-2013/#comment-49354 Mon, 12 Aug 2013 03:38:48 +0000 http://jlhilton.com/?p=3039#comment-49354 In reply to Susan Beck.

Well, they’re not all factories. So if you’re interested in seeing how chocolate is manufactured, from bean to bar, you’d have to visit either Videri or Escazu. I recommend calling both in advance, to see what they can do for your group. I wasn’t with a large group, and I only took the self-guided walk-through tour of Videri, which doesn’t take very long. And they may not be actually making any chocolate at that time of night.

Rocky Mountain calls itself a “factory” but I think the only thing they make on premises, in view of the public, is candied apples. The new shop is in a nice location, though, in Brier Creek next to a cupcake shop and several restaurants.

If you just want to visit somewhere with lots of chocolate to taste and something to do for awhile, I’d recommend the Chocolate Boutique. They have an area for groups and can do chocolate making/tasting parties, but you have to reserve space in advance and there’s a fee.

I found the salesperson at Godiva to be very friendly and willing to give out lots of samples and special offers, but there’s not really a “factory” aspect to that store, nor is there anywhere to sit and chat. But it is in the mall, so you could always visit both Godiva and Lindt (right above/below each other, near the elevators) and then eat at a restaurant or do something else.

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Comment on The Great Raleigh Chocolate Tour of 2013 by Susan Beck http://jlhilton.com/2013/02/the-great-raleigh-chocolate-tour-of-2013/#comment-49338 Mon, 12 Aug 2013 01:26:07 +0000 http://jlhilton.com/?p=3039#comment-49338 I am in charge of planning the 9/17/13 event for my Red Hatters. I’d like them to be able to tour and sample ONE chocolate factory (due to time constraints). We usually at meet at 6:30pm somewhere. Which one would you recommend for the most hands on experience and that lasts a while?

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post:x02964249 title x02964249 body Machina Memorialis http://www.jpwalter.com/machina A commonplace blog Sun, 19 Nov 2017 15:55:53 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.2 The Medium Is the Massage as Multimedia Event http://www.jpwalter.com/machina/archives/1808 http://www.jpwalter.com/machina/archives/1808#respond Sun, 19 Nov 2017 15:55:53 +0000 http://www.jpwalter.com/machina/?p=1808 Continue reading »

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In 1966-67, The Medium Is the Massage was released in five different mediums: Book, record, film, multimedia “magazine,” and lecture. Quotes from The Medium Is the Massage provides quotes from all five versions as well as links to a video walkthrough of the book, a recording of the record, a video of the film, an archive of the multimedia magazine, and a record of the lecture. Each section includes alternate versions as well, including both the 45 rpm promotional single of the record and Paul Miller/DJ Spooky’s remix of the LP. There’s also quotes and audio from Jeffrey T. Schnapp and Adam Michaels’s The Electric Information Age Book and The Electric Information Age Album.

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The Medium Is the Massage Film http://www.jpwalter.com/machina/archives/1804 http://www.jpwalter.com/machina/archives/1804#respond Fri, 27 Oct 2017 15:12:26 +0000 http://www.jpwalter.com/machina/?p=1804 Continue reading »

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In addition to the book and LP, The Medium Is the Massage was also made into a 54-minute film distributed by McGraw-Hill Education in 1967, and was broadcast on NBC on March 19, 1967. McLuhan Galaxy has a larger write up about it, and The Medium Is the Massage film is available on YouTube.

https://www.youtube.com/watch?v=QL_9JKKj-xE

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Five for Rhetsy http://www.jpwalter.com/machina/archives/1794 http://www.jpwalter.com/machina/archives/1794#respond Sun, 30 Aug 2015 16:07:57 +0000 http://www.jpwalter.com/machina/?p=1794 Continue reading »

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Collin Brooke has issued a call for a list of five things — books on your night stand, books you want to read this year, songs you’re playing in heavy rotation, recent games you’ve played, snacks in your cupboard, etc. — with the results to be shared in the next issue of Rhetsy. Here’s a list of the most recent games I’ve played on a computer or iPad:

  1. Dwarf Fortress
  2. Minecraft
  3. Carcassonne
  4. Stone Age
  5. The Battle for Wesnoth
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Why I Teach The Medium Is the Massage http://www.jpwalter.com/machina/archives/1775 http://www.jpwalter.com/machina/archives/1775#respond Sat, 13 Sep 2014 19:51:04 +0000 http://www.jpwalter.com/machina/?p=1775 Continue reading »

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The following is a revised version of a blog post I wrote on July 16, 2010. I rewrote it and posted to the Cyber-Rhetoric course blog as the last lecture on The Medium Is the Massage, and thought I’d repost it here. When I wrote the first version back in 2010, it wasn’t my intention to explain why I believe teaching The Medium Is the Massage is so important, as I assayed1 the subject, I found myself ending up doing just that.

From the July 16, 2010 Inside Higher Ed‘s article “Technologically Illiterate Students“:

“Say you are an employer evaluating college students for a job. Perusing one candidate’s Facebook profile, you notice the student belongs to a group called “I Pee My Pants When I’m Drunk.” What is your first thought?

It should not be that this student is unemployable for being an intemperate drinker, said Susan Zvacek, director of instructional development at the University of Kansas — though that it might mean that, too. Mainly, though, it should suggest something else — something that might be more relevant to the student’s qualifications.”

“What it tells me,” Zvacek said, “is that the student is technologically illiterate.”

The piece then goes on to offer  Zvacek’s definition of technological literacy:

“The digital divide used to be about the hardware haves and have-nots,” she said. “What we’re seeing now is that it’s less about who has hardware, but who has access to information; who has those problem-solving skills. And that’s going to be the digital divide that we’re going to see in the future … the ability to deal with information.”

The assumption that today’s student are computer-literate because they are “digital natives” is a pernicious one, Zvacek said. “Our students are task-specific tech savvy: they know how to do many things,” she said. “What we need is for them to be tech-skeptical.”

On the one hand, I want to stand back and suggest that the issue raised in the anecdote isn’t about technological awareness but rhetorical awareness, about the construction of the self. And it is. At the same time, however, Zvacek is getting at something else. Zvacek is responding to the US Department of Education’s definition of technological literacy as knowing how to use a computer, and in doing so, she’s not alone.2

I want to push this issue farther though, push it beyond the concepts of computer literacy or technological literacy. In fact, I want to push us beyond the use of the word literacy itself for a whole host of reasons, first and foremost because literacy is, technically, about letters, about the written word, and that positions the issue squarely in a particular techno-cultural-noetic milieu.3

I was fumbling with this very subject when I wrote about technological literacy in The Making of a Technorhetorician: A Technological Literacy Collage, which I wrote earlier that year as an example for students working on their own technological literacy collages. I’m unhappy with what I wrote there, as unhappy, in fact, as I was when I wrote it. The problem, I’ve realized, is that I fell into the trap I try to push students away from. I let the imperiousness of literacy muddle my thinking4 The issue, I so fumblingly hinted at in my technological literacy collage is not literacy of any sort but awareness rooted in orality-literacy studies and media ecology. Its the kind of awareness that Marshall McLuhan and Walter J. Ong spent their careers trying to teach us.

As long as we keep basing this issue in particular techno-cultural-noetic contexts, we’re going to keep fumbling along, never to get it right. The awareness I’m talking about here, and the awareness I think Susan Zvacek is getting at without realizing it, is rooted in an awareness of McLuhan’s dictum/maxim “The medium is the massage,” that “[a]ll media are extensions of some human faculty—psychic or physical.”5 That is,  McLuhan’s awareness of how media work as environments:

All media work us over completely. They are so pervasive in their personal, political, economic, aesthetic, psychological, moral, ethical, and social consequences that they leave no part of us untouched, unaffected, unaltered. The medium is the massage. Any understanding of social and cultural change is impossible without a working knowledge of the way media work as environments. (26)

It can be hard, at first, to convince students that I’m talking about something relevant to their lives when we jump around from such topics as the difference between alphabets, syllabaries, and logograms; Renaissance perspectivism and railroads; Homeric myth and encyclopedias; Ingmar Bergman’s The Seventh Seal, Absurdest theater, and the Fluxus Movement; John Cage and Charlotte Moorman, the TV-bra wearing cellist and performance artist. As McLuhan knew, you’ve got to pull the rug out from under our feet before we can get beneath the surface and understand the deep structures.

Making the mistake of being too rooted in a particular techno-cultural-noetic perspective leads us to focus on the wrong things. My go-to example here is the belief that oral poets must be illiterate. Early scholars of oral tradition too quickly jumped to this conclusion that oral poets must be illiterate because the oral poets they studied were illiterate, even while there was evidence to the contrary, and it mistaken notion was perpetuated for far too long.6 As Ong argued, writing is imperious. It clouds our perspective. We are so rooted in literacy and in print culture that we far too often fail to realize it’s not our natural noetic state or that it’s not inherently better than other noetic states. This is the reason why we use literacy as the metaphor for everything, and in doing so, we fail to recognize that when we think we’re talking about literacy we are sometimes actually talking about awareness of media as environments.

I believe this is important because, as McLuhan and Fiore reminds us through the use of the A.N. Whitehead quote at the end of the book, “The business of the future is to be dangerous” (160). Yes, the business of the future is to be dangerous. As they reminded us at the beginning of the book, with another A.N. Whitehead quote, “[t]he major advances of civilization are processes that all but wreak the societies in which they occur” (6-7). However, as McLuhan and Fiore assert in the introduction to the book, “there is absolutely no inevitability as long as there is a willingness to contemplate what is happening” (25). The Medium Is the Massage, as with much of McLuhan’s other work, is his attempt to give us the tools necessary to contemplate what is happening, to understand how media work as environments, so that we can help determine our own future.

Ultimately, this is why I keep teaching The Medium is the Massage, why I keep returning to it semester after semester even as I resist becoming one of those teachers who always teaches the same thing semester after semester. Back in 2009, when I was teaching at Creighton University, a student told me our university president walked by, saw the student reading The Medium is the Massage, and said, “People still teach that?” Fortunately, this particular student had gotten McLuhan’s message by that time and she explained that she found it to be an important book. She had come to understand McLuhan’s message and its relevance to her 21st-century life. I keep teaching McLuhan because it is relevant to all our 21st-century lives and it will be relevant to the lives of our 30th-century ancestors as well.

  1. From the French Essai, meaning “trial” or “attempt,” and the origin of Montaigne’s invention of the essay genre.
  2. For those of you unfamiliar with the subject, let me suggest Cindy Selfe’s Technology and Literacy in the Twenty-First Century: The Importance of Paying Attention; Cindy Selfe and Gail Hawisher’s Literate Lives in the Information Age: Narratives from the United States, and Stewart Selber’s Multiliteracies for a Digital Age as three good starting points.
  3. See, for instance, Anne Wysocki and Johndan Johnson-Eilola’s “Blinded By the Letter: Why Are We Using Literacy for a Metaphor for Everything Else?” in Passions, Pedagogies, and 21st Century Technologies.
  4. If you’re really curious as to what I mean by this, see Walter J. Ong’s “Writing is a Technology that Restructures Thought” (The Written Word: Literacy in Transition. Ed. Gerd Baumann. Oxford: Clarendon Press, 1986. 23-50; Rpt. in Faith and Contexts. Vol. 4: Additional Studies and Essays 1947-1996. Ed. Thomas J. Farrell and Paul A. Soukup. Atlanta: Scholars Press, 1999. 143-168.).
  5.  The Medium is the Massage, 26.
  6. Scholars of oral tradition, including such people as Albert Lord who was one of scholars who first promoted the error, have also worked to correct this perception. For a good, introductory text on this subject, see John Miles Foley’s How to Read an Oral Poem.
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Hot and Cool Media http://www.jpwalter.com/machina/archives/1768 http://www.jpwalter.com/machina/archives/1768#respond Thu, 11 Sep 2014 13:40:12 +0000 http://www.jpwalter.com/machina/?p=1768 Continue reading »

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When teaching Marshall McLuhan and Quentin Fiore’s The Medium Is the Massage, I find that I need to spend a bit of time teasing out what McLuhan meant by hot and cool media. This isn’t surprising since the book relies upon the concepts but doesn’t go into them in depth, and, moreover, while television is one of the book’s primary go-to examples of cool media, students today are accustomed to television as a high-definition technology. Since I’m teaching an asynchronous online course this semester, I’ve distilled my talk on hot and cool media down to this:

As W. Terrance Gordon explains in McLuhan for Beginners,1 a hot medium is a high-definition medium that “gives a lot of information and gives little to do” and a cool medium is a low-definition medium that “gives a little information and makes the user work to fill in what is missing” (51). As Gordon notes, the amount of information involved is not the facts and knowledge we’re getting but “how our physical senses respond to, or participate in, media” (51).

Some things McLuhan tells us are hot: radio, print, photographs, paintings, movies, lectures.

Some things McLuhan tells us are cool: telephone, speech, cartoons, mosaics, television, seminars.

Here is a list of hot and cool media, paired together to help illustrate the comparative nature of “high definition” and “low definition.” The hot media are in red and the cool media are in blue: (radio | telephone) (print | speech), (photographs | cartoons), (paintings | mosaics), (movies | television), (lectures | seminars).

As you compare the painting and cartoon below, the “Florence, Piazza Della Signoria” by Giuseppe Gherardi and a Peanuts cartoon respectively, notice the amount of visual detail in the painting compared to that of the cartoon. If you’re familiar with the Peanuts, you know that Charley Brown lives in a free-standing house and that Snoopy’s dog house is in a fenced backyard. Only, we only ever see the fence when it’s important, such as when Snoopy is perched on top of it pretending to be a vulture or when he’s interacting with the neighbor’s cat.

We, as viewers of the painting, are presented a fully detailed scene. It’s a high definition image and there’s little for us to “fill in,” or, in Gordon’s terms, there’s little work for us “to do.” As we look at and read the Peanuts cartoon, on the other hand, we see that there’s very little detail. We’re supposed to remember that Snoopy’s dog house is in a fenced backyard rather than off by itself somewhere with nothing but snow and a little bush off in the distance (3rd panel). The Peanuts cartoon is a low definition image and we have much work to do in filling in the context.

Florence, Piazza Della Signoria

Peanuts Cartoon

Peanuts Cartoon

So, having looked at the two images, let me offer one more example: the lecture vs. the seminar.

In a lecture, someone stands before you and talks at you. You might be able to ask a question and get a response, maybe even engage in a bit of an exchange, but the point of a lecture is to lectured to. High amounts of information and little for you to do other than absorb (or tune out) that information. This is why a lecture is a hot medium.

In a seminar, on the other hand, you and the other seminar participants are gathered together to discuss ideas. The instructor might act as the discussion leader, but it’s quite common to have students take charge of discussions for at least part of the time. Because there are multiple, sometimes competing, ideas being expressed, the seminar resembles something more like a mosaic or a mixed media collage than a painting. You, as participant, are responsible for sharing ideas, filtering through information, asking questions, and making connections. Compared to a lecture, a seminar gives little in the way of straight-forward information and it requires its participants to fill in what information there is. This is why a seminar is a cool medium.

In his book Understanding Media: The Extensions of Man, in which McLuhan offers an extended discussion on hot and cool media (22-32), he also notes that we can heat up a cool medium and cool down a hot one, or that a medium can “overheat” and reverse itself by cooling down (33-40). When thinking about hot and cool media, this is worth remembering.

For our immediate purposes, however, it might be worth noting that at the bottom of page 125 of The Medium Is the Massage, McLuhan tells us that the images of the cool medium of television wrap around us in a “sort of reverse perspective which has much in common with Oriental art.” If you’re wondering what McLuhan might be getting at here, turn to pages 143-145 in which he quotes from the ancient Chinese philosopher and poet Laotze, who gives us what we might call a “reverse perspective”: the idea that a spoked wheel is a circle is because of the empty spaces between the spokes; the idea that a pitcher gets its form from the absence of clay; and the idea that doors and windows are valuable because of what is not there (the lack of wall allows us to move through doors and see through windows).

This Asian perspective (the East), McLuhan tells us, is much cooler than the North American and European Western perspective. Immediately following the Laotze quotes, McLuhan tells us that electric circuitry is “Orientalizing the West” (145), by which he means that it is disrupting our uniform, continuous, and connected linear patterns of thought that have their roots in the alphabet (44-45) and were fostered with the advent of print (46-61), and is instead replacing that with a sensibility that is more flowing, unified, and fused (145). In other words, electronic circuitry is cooling down the hot perspective of Western print culture.

  1. Gordon, W. Terrance. McLuhan for Beginners. New York: Writers and Readers Publishing, 1997.
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Curation, Museums, Memory http://www.jpwalter.com/machina/archives/1761 http://www.jpwalter.com/machina/archives/1761#respond Wed, 10 Sep 2014 00:34:18 +0000 http://www.jpwalter.com/machina/?p=1761 Continue reading »

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The following is a reading response to a number of readings I read for Introduction to Digital Curation I’m taking through the University of Maine’s Digital Curation Graduate Certificate Program.

I’m tempted to discuss Harvey Ross’ “Digital Curation: Scope and Incentives”1.  because it won me over with the first sentence which argues that digital curation is “central to professional practice in all digital environments” (3). Before class started, I’d already decided this is going to be the central argument in the presentation I’m proposing for next year’s Computers and Writing conference. Ross’ first chapter has already offered me plenty of ideas to develop a presentation for members of the computers and writing, digital rhetoric, and digital humanities communities. In spite of that, however, I am instead going to focus my response on Rahel Aima’s “Desiring Machines” and Edward Alexander and Mary Alexander’s “What Is a Museum?”2 Both illustrate key issues in Justin Wolff’s lecture and do so in ways that particularly resonated with me.

Aima’s “Desiring Machines” caught my attention off the bat, starting off as it did with an image from the Atari arcade game BattlezoneBattlezone, you see, was the first video games I was really good at. Good enough that I could walk up to any Battlezone game in any arcade and get myself on the high score list. While the image caught my attention, what I want to highlight is Aima’s discussion of curation within the context of the New Aesthetic, coded space, and the panoptic nature of both.

I read Bruce Sterling’s Wired article on the New Aesthetic when it was released and I’ve seen Bridle’s tumblr, so I was familiar with what was being discussed. As I started reading, I began to wonder why we were assigned this article, and then, about the time of the pull-out quote, it hit me: Through gathering all these disparate images, video, and quotes – “Drones mapping, mirror worlds, machine vision, surveillance infrastructure..render ghosts, nostalgia for the glitch, 8-bit reveries, #botiliciousness…” – Bridle wasn’t just collecting or aggregating; in creating The New Aesthetic Tumblr Bridle was defining a new artistic sensibility. In other words, by bringing all these things together in once Tumblr under the title “The New Aesthetic,” Bridle was adding value to all these digital objects by presenting them as parts of a whole.

Adding value to data and objects, Wolff stressed in his lecture, is one of the key features that differentiates acts of mere collecting or aggregating from acts of curation. (Ross and the DigCurV “What is Digital Curation” video stress the importance of adding value as well.) Important to note here is that through his acts of curation, Bridle both made us aware of this new artistic sensibility and shaped our perceptions about our relationship with these “eruptions of the digital into the physical,” our digital environment, and our existence within coded space. And it is here that we see the power inherent in the privilege of curation that Wolff warns against in his lecture, that is a key concern in Tony Bennett’s “The Political Rationality of the Museum,” and is discussed in the Alexanders’ “What Is a Museum?”

A page 137 from McLuhan and Fiore's The Medium Is the Massage

McLuhan and Fiore’s The Medium Is the Massage, p. 137

While I was familiar with The New Aesthetic, the terms “code/space” and “coded space” are new to me, but I’m finding them useful terms to think about in a number of contexts from my professional and personal life, everything from studying, teaching, and exploring networked writing environments; to my consumer habits being tracked and logged; to my current hobby of playing with Arduinos. (A regular joke in our household revolves around the idea of me rigging up an internet-connected Arduino to send us text messages when the mail is delivered, but I could just as easily have that information sent to an online data logging tool like Phant, and then use that information to look for trends in our mail delivery times.) Coded space is inherently networked, and just as I could easily use my coded space to surveil my mail deliverers, others can, and are, using their coded spaces to surveil me. My go-to example about how retailers track our buying habits for predictive purposes is the story of how a father learned that his teenaged daughter was pregnant because Target told him she was based what they were buying at Target – and no, they weren’t buying baby stuff. Wolff touches on this in his lecture as well, in the context of Foucault, noting that Foucault argued that we would move from a centralized panoptic structures to more fluid, dispersed forms.

Also of great interest to me this week was the Alexanders’ “What Is a Museum?” I have a particular interest in rhetorical and social memory, and I couldn’t help but read the article within that context. Just as the image of Battlezone caught my attention at the start of “Desiring Machines,” the connection between the origins of museums and the muses immediately caught my attention in both Wolff’s lecture and in “What Is a Museum?” The Muses, you see, are the daughters of Mnemosyne, the personification of memory in Greek mythology. (In Wax Tablets of the Mind Jocelyn Penny Small connects the domains of each of the Muses to a different form or channel of mnemonic encoding – dance to movement, epic poetry to writing (Calliope’s emblem is a writing tablet), lyric poetry to rhythm, etc. – noting that the more channels of mnemonic encoding we engage at one time, the easier it is to commit something to memory.) With that connection between the memory and museums already established, how could I avoid thinking about museums as anything other than artificial memory systems?

I should probably point out here that our notion of memory is far more narrow than it was during the Classical and Medieval periods. Back then, memory was not just about storing and retrieving information but was regarded as something more akin to our contemporary notion of creativity. While mnemonic practices were concerned with storage and retrieval, the goal was not rote memorization and remembering in and of itself but to use one’s memory inventively. (See Mary Carruthers’ The Craft of Thought or ask me to rant sometime – we still use our memory systems inventively, it’s just that we don’t recognize most of our practices and technologies of memory as practices and technologies of memory.)

So, as I’m thinking about “What Is a Museum?” and thinking about the museum as an artificial memory system, I’m thinking about what I call the rhetoric and poetics of memory as curation.3 The museum, as an institution involved in the collection, conservation, research, exhibition and education of artifacts (both natural and human created) and information, is a space of memory, an institution of memory, and a system of memory wrapped all in one.

While we tend to think of memory as something that just happens (we remember), memory is actually an active process regardless of whether we’re talking about our personal memories or social memory. As an active process, it’s something we curate if for no other reason than we are interpreting what we remember and applying it or repressing it for a specific purpose. Memory, as I like to argue, is about making meaning, both for ourselves and for others. (It is, after all, one of the canons or parts of rhetoric.)

So, museums, as institutions of memory, are institutions of curated memory. And, likewise, curation is itself a practice of memory. As both Wolff’s lecture and various readings argue, curation is more than archiving and preservation. It’s about the whole lifecycle of an artifact (physical or data) and adding value to that artifact for reuse. People of the Classical and Medieval worlds, as I’ve noted above, regarded memoria as more than issues of archiving and preservation. They understood memoria to be about using our memory systems to make meaning (adding value) through reuse.

Postscript: The New Aesthetic, in making us aware of the “eruptions of the digital into the physical,” functions as what Marshall McLuhan calls an anti-environment. “Environments,” McLuhan explains, “are invisible. Their groundrules, pervasive structure, and overall paterns elude easy perception” (The Medium Is the Massage, 84-85). Art, McLuhan argues, has the ability to reveal our environments to us, and we see that in Justin Wolff’s discussion of the art of Mark Dion which focuses on the environment of the museum itself. While McLuhan’s never that far from my mind, I lectured today on the sections of The Medium Is the Massage that includes environments, the role of art, and, yes, museums.

  1. from Harvey Ross’ Digital Curation: A How-to-Do-It Manual.
  2. From Museums in Motion: An Introduction to the History and Foundation of Museums. 2nd ed.
  3. It may help to know that Classical and Medieval thinkers were concerned not with memory in terms of what we held in our personal memory and what was outside us, but in terms of natural memory (unaided remembering) and artificial memory (memory that relies upon a mnemonic, with the understanding that a mnemonic includes writing, monuments, song, mementos, etc.
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post:x02964501 title x02964501 body J. Sevick https://jsevick.com The ramblings of a wannabe writer Wed, 27 Apr 2016 17:04:34 +0000 en hourly 1 http://wordpress.com/ https://s0.wp.com/i/buttonw-com.png J. Sevick https://jsevick.com post:x09785217 title x09785217 body Page not found - Open eLMS

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