Abbe Meehan - TechNation
Empowering the Biomedical / HTM Professional
Wed, 10 Feb 2016 14:23:55 +0000
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Abbe Meehan - TechNation
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They’re all your customers?
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Wed, 02 Mar 2016 14:00:10 +0000
I was out to dinner with a friend the other night and she was so frustrated with one of her employees. She works in the legal department of a large radiology company. She asked a member of her staff to contact an attorney who was requesting some medical records. The staff member said, “She (the attorney) is such a pain. Do I really have to call her? I’ll just send her an email.” “No, you need to call her,” my friend said. “We need to get in touch with her right away; track her down.” “She’s so difficult,” he said.
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You can ring my bell!
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Wed, 24 Feb 2016 14:11:59 +0000
The world of HTM so much has changed over the past 10-20 years. The advancement in technology is staggering. But it’s not just in HTM. Think about the banking industry. In today’s world of ATMs, online banking, auto bill pay, direct deposits, mobile deposits, etc., I very rarely have to go in to the bank anymore. But I did the other day. And I really got the feeling they were very happy to see me!
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Do you recognize yourself in either one of these customer service providers?
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Wed, 17 Feb 2016 14:00:30 +0000
Last week I lost a dear cousin. My other cousins and I were trying to figure out what we could do to help the grieving family. There were 5 of us. Coming from an old school Italian family, there were those who wanted to send the big flower spray to the wake, others thought that was a waste. I suggested a compromise, “Let’s send something beautiful to the wake, but also, let’s send some food to the house so while they are making the arrangements, there would be something to nourish them without having to think about it.” Agreed, and, “Abbe, can you take care of it for us?” So off I went to make the arrangements.
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Who’s this new boss?
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Wed, 10 Feb 2016 14:00:05 +0000
It’s not uncommon in the clinical engineering world to have a department member promoted to a managerial position. That can present a whole set of unique problems when your buddy is now your boss. Alternatively, someone can be brought in from the outside and then we may experience the feeling of, “Who does this guy think he is. He doesn’t know anything about our department or how we do things here.” No matter how the new boss got there, the important thing to remember is that the team has now changed.
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Are you the one making yourself crazy?
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Wed, 03 Feb 2016 14:00:47 +0000
Dealing with customers or coworkers that we service can be very challenging. You meet all kinds; whiners, complainers, negative Nancys, know-it-alls, aggressive people, etc. As service providers it can be very hard to keep that smile on your face and not fall into giving it right back to them.
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What do you expect?
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Wed, 27 Jan 2016 14:00:43 +0000
Do you know what you expect from your staff? Can you put it into words that are clear and measurable? If you can’t, you are probably not getting the results that you want.
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Do you recognize yourself in either one of these customer service providers?
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Wed, 20 Jan 2016 14:00:30 +0000
Last week I lost a dear cousin. My other cousins and I were trying to figure out what we could do to help the grieving family. There were 5 of us. Coming from an old school Italian family, there were those who wanted to send the big flower spray to the wake, others thought that was a waste.
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What kind of hitter are you?
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Wed, 13 Jan 2016 15:49:38 +0000
[quote]“I alone cannot change the world, but I can cast a stone across the water to create many ripples.” —Mother Teresa[/quote] Sometimes it can be very frustrating when we have all these great ideas and it seems like no one is paying attention. We want to have this giant impact on our organization; we want [...]
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I’ve got the proof right here in this email!
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Wed, 23 Dec 2015 14:00:37 +0000
How many people like to be proved wrong? I’m guessing you don’t. Nobody does. Yet so many times we can’t resist the urge to prove we were right by proving someone else wrong. When I have a difference of opinion with someone, I hate when they are so absolute about something. No, you never sent [...]
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Do you judge a book by its cover?
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Wed, 16 Dec 2015 14:00:39 +0000
I was discussing the trials and tribulations of interviewing with a group of managers. They were sharing stories of their best and worst experiences. One manager said there was one time when he needed to push an interview back for a few minutes because he had to make an urgent phone call. He introduced himself [...]
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