http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: p Stories]]> Match: McDonald
After: 's]]> https://cstoredecisions.com/forging-ahead-with-foodservice/ Knowing y

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: uting with their brand, and you’ll need to play according to their rules.

“There is a reason some franchises are better than others and that’s because they hold their franchisees accountable to the rules that maintain the integrity of their brand,” said Matthews, who is also the former president of Jimmy John’s Gourmet Sandwiches. “If those are rules that you don’t want to play by, then go out and start your own brand or have someone else do it. The reason you’re buying a
Match: McDonald
After: ’s or a Subway is that there is the expectation that they have a winning solution already figured out and all you need to do is execute.”

But execute can be a loaded word. “If you fail to buy their products from their preferred vendors then they can jettison you. There is a lot at stake for them as well,” Matthews said. “A lot of franchisees want all the benefits without all the rules. Well, you can’t have it both ways.”

Doing your due diligence with an existing brand

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: r business,” Williams said. “So we’ve always had this niche for hamburgers.”

Today, as part of its proprietary program, Jiffy Trip offers bean burritos, chicken wings, corndogs and hamburgers made from fresh ground beef.

“We don’t use frozen patties,” Williams said. “In rural and small or even medium markets like ours, that type of offering works well, but it’s not as effective in major markets where you’re competing against the likes of Burger King, Subway and
Match: McDonald
After: ’s.”

The proprietary program offers Jiffy Trip the benefits of solid margins and flexibility, so it can tweak its offering by location.

“Anyone who has been in the c-store business for a while realizes that from community to community the market is totally different. You can have stores just 7-8 miles apart with completely different clientele and who want different foodservice offerings,” Williams said. “The second side of that is it’s more difficult to manage because y

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: ore second.
• Cost of goods; marketing promotions, licensing or franchise fees all erode your profit margins.
• Lack of control.
• Branded concepts like market share and error on the side of overdevelopment.

The post Forging Ahead With Foodservice appeared first on CStore Decisions.

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: s]]> Match: McDonald
After: 's]]> https://cstoredecisions.com/mcdonalds-to-test-replacing-foam-cups/

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: p>Paper cups to take the place of foam cups in 2,000 restaurants in a test that is mostly to affect West Coast locations. In response to a 2011 shareholder resolution […]

The post
Match: McDonald
After: ’s To Test Replacing Foam Cups appeared first on CStore Decisions.

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: ase-out of polystyrene foam beverage cups.

The company recently notified As You Sow that: “
Match: McDonald
After: ’s is currently testing a double-walled fiber hot cup, as the company continues to seek more environmentally sustainable solutions. The test is in approximately 2,000 restaurants in the U.S., primarily on the West Coast.  The objective of this test is to assess customer acceptance, operational impact and overall performance.”

 The 2,000 restaurants represent nearly 15% of McDonald’s restaurants in the U.S. The shareholder proposal, which asked the company to assess the

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: environmental impacts of different kinds of beverage containers and to develop packaging recycling goals, received the support of nearly 30% of total company shares voted, a high result for an environmental issue proposal, and the highest vote to date for any As You Sow proposal on container recycling.

“This is a great first step for
Match: McDonald
After: ’s and we hope it will lead to a permanent switch to paper cups in all of its restaurants,” said Conrad MacKerron, As You Sow’s senior program director. “Given the company’s history of using high levels of recycled content in other food packaging, we hope that it follows suit with its cups, and also establishes a robust recycling program for post-consumer waste left in its restaurants.”

In 1990 McDonald’s began to phase out foam-based clamshell fo

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: od containers amid concerns that petroleum-based food packaging persists in the environment for hundreds of years. Over the next decade,
Match: McDonald
After: ’s eliminated more than 300 million pounds of packaging and reduced restaurant waste by 30%, saving an estimated $6 million per year. However, the company continued to use billions of foam-based beverage cups.

Styrene, used to make polystyrene, has been listed as a possible carcinogen by both the International Agency for Research on Cancer and the National Institutes of Health’s National Toxicology Program. Several epidemiologic studies suggest an association between occupatio

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before:

Polystyrene cups are not commonly recycled. Foam particles are among the most common items found by environmental groups leading beach cleanups. Carried through storm drains to the ocean, foam containers break down into small indigestible pellets, which animals perceive as food, resulting in the death of birds and fish. Due to such concerns, more than 50 cities in California and 100 cities in the U.S. have banned or restricted the use of polystyrene food packaging.

“Our focus on
Match: McDonald
After: ’s is part of a larger initiative asking all companies that put packaging on the market to take full responsibility for post-consumer collection and recycling through implementation of extended producer responsibility policies,” said MacKerron. “To accomplish this, companies need to shift to more recyclable materials and to accept financial responsibility for post-consumer collection and recycling.”

Dunkin’ Donuts, which also serves hot beverages in foam cups

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: our criteria for performance cost and recyclability, we are committed to solving this and other packaging issues, by working with our industry partners, manufacturers and material engineering researchers.”

As You Sow plans to approach other competitors as well, including Yum! Brands, Tully’s, and Peets, to ask them to recycle the cups left in their stores.

The post
Match: McDonald
After: ’s To Test Replacing Foam Cups appeared first on CStore Decisions.

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: easier than ever for them to share.

“I think people are intrigued when they see how good our reviews are and find out we’re in a gas station,” Sirhandi said. “You can see our reviews; we’re pretty happy.”

The post Weighing a Sandwich Strategy appeared first on CStore Decisions.

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: > Match: McDonald
After: 's]]> https://cstoredecisions.com/mcdonalds-under-storm/ An example of why addressing customer complaints in the age o

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: f social media is vital to your business. In today’s social media driven world, customer service is key to positive […]

The post
Match: McDonald
After: ’s Under Storm appeared first on CStore Decisions.

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: imely and serious manner, look no further than the ballooning battle cry of parents around the cleanliness and safety of McDonald’s playground equipment that has the company battling a hailstorm of negative publicity.

Yes, even a QSR giant like
Match: McDonald
After: ’s is not immune to missteps in today’s consumer-driven and social media savvy environment where customers around the world can ban together in a matter of minutes, all with the help of the Internet. The chain is proof that regardless of your clout as a business, how you handle customer complaints will determine whether the situation will be calmly resolved or potentially blowup in your face. 

What’s now a social media nightmare for McDonald’s, began as a single, manageab

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: le customer complaint. Chandler, Ariz. resident Dr. Erin Carr-Jordan, a mother of four, a professor at Arizona State University and a McDonald’s customer, was dismayed to discover filthy playground equipment at a local
Match: McDonald
After: ’s back in April 2011. She alerted a manager, and returned four weeks later to find nothing had been cleaned. This time she took a video, which shows blood, Bandaids and feces as well as broken equipment. She also gathered swabs from the equipment and had lab tests done that allegedly show dangerous bacteria, including antibiotic-resistant Staph or MRSA, known to cause potentially life-threatening infections.

She put the video on YouTube alerting parents to the issue and urging them

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: nd sanitizer before eating at the establishment.  She said she left her name and number for managers with a note on the test results.

When she went on vacation with her family a short time later, she discovered more playgrounds that were unsanitary, and she began to do more research, lab tests and video posts. Her story made it onto the evening news and onto the front page of newspapers.

But it wasn’t until this Monday, Oct. 24, when  Carr-Jordan received a letter from a local
Match: McDonald
After: ’s franchisee’s attorney stating that she is no longer allowed in any of his McDonald’s restaurants that have playgrounds, that McDonald’s problems really started.

Carr-Jordan is now banned from a total of eight sites in Gilbert, Chandler and Phoenix, Ariz. “Rather than have someone come into the playgrounds and do the right thing and make them clean and safe, they told me not to come in anymore,” Carr-Jordan told national news stations.   

A McDon

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: ald’s spokesperson explained the legal action prohibiting Carr-Jordan from entering the restaurants to news stations: “…..recent actions by Dr. Carr-Jordan have become disruptive to the employees and customers within our franchisee’s restaurants.” McDonald’s also stated it was committed to addressing Carr-Jordan’s concerns and reviewing her findings. Maybe 10 years ago, such tactics would have been enough. But in 2011, in an age of iPhones and social media,
Match: McDonald
After: ’s response has only inspired an outpouring of customers to rally behind  Carr-Jordan’s cause.

In the five days that followed, Carr-Jordan watched her Facebook friend base more than double, her Twitter feed quadrupled and she opened her inbox Thursday to find 700 new emails from supportive parents rallying for her cause. Many people are contacting her Web page asking about information and legislation, and contacting their representatives demanding action. “Now I have pa

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: rents in other parts of the country and all over the world that are contacting me, saying, “Hey, I’m not banned from McDonald’s, if you have swabs or you want me to take video of playgrounds I am happy to do it,” she said.  

In other words, by failing to show Carr-Jordan that it was taking concrete steps to quickly address the issue, McDonald’s problem has now multiplied. While Carr-Jordan said she has been in contact with the director of operations at
Match: McDonald
After: s on a regular basis, and McDonald’s has assured her it has been reviewing its policy, “the problem is they’re not doing anything. We just keep having the same conversation,” she said.

What could the chain have done differently to avoid the mass media attention?

“Their original response should have been and should still be, ‘Thank you for bringing to our attention that there is something wrong here either in the application or the protocol itsel

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: f or the lack thereof. And we are addressing it. We care about children and this is how we are correcting the problem,” Carr-Jordan said. “They could not have handled this particular situation any worse.”

Now instead of one angry mom,
Match: McDonald
After: ’s is facing a firestorm from enraged parents across the globe. And where in April the request was “Please clean this local playground,” it’s now going to take a lot more to silence the outcry. “They need to implement corporate-wide policies that have regular, thorough and verifiable cleaning and disinfecting maintenance,” she said.

The takeaway? Manage those complaints early and work to fix any problems that arise.  

This is especially important because customers

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: at an establishment are likely to tell twice as many people about that experience as those that had a positive encounter, noted Jim Callahan, who has more than 40 years of experience as a convenience store and petroleum marketer.  In fact, Carr-Jordan noted there are many restaurants and organizations with playgrounds that are clean and have proper protocols in place. But those aren’t the sites she’s sharing videos of on YouTube or the evening news. 

Carr-Jordan is not waiting for
Match: McDonald
After: ’s to fix the problem. She wrote the Kids Play Safe Bill, which amends current public health code and playground safety standards. Illinois and California are already sponsoring the bill, which is expected to be up for a vote in January.

The bill could even impact some convenience stores. “There are a few c-stores that have playlands now, so they would most certainly fall under the regulation that I’ve written, and they would fall under the same regulations I’m asking McDo

http://www.cstoredecisions.com/tag/quick-service-restaurant/feed

Before: nald’s to implement,” she noted.  

Hopefully, c-stores will have learned from McDonald’s and be ready to respond in a way that calms rather than escalates the problem. An international entity like
Match: McDonald
After: ’s will surely recover from the negative publicity, but a small c-store chain might not be so lucky if they find themselves in a similar situation.

For more on why managing customer complaints quickly and effectively in today’s social marketing environment is crucial to your business, check out Jim Callahan’s Convenience Store Solutions blog on p. 20 of CSD’s November issue.

The post McDonal

https://financiarul.ro/tag/mcdonalds/feed/

Before: https://financiarul.ro Ziarul financiar cu ultimele ştiri online Sat, 02 May 2026 15:02:14 +0000 ro-RO hourly 1 https://wordpress.org/?v=6.9.4

https://financiarul.ro/tag/mcdonalds/feed/

Before: rl>https://financiarul.ro/wp-content/uploads/2024/09/cropped-financiarul-logo-32x32.jpg https://financiarul.ro 32 32 https://financiarul.ro/companii/vestea-asteptata-de-mii-de-angajati-s-au-anuntat-investitii-masive-de-400-de-milioane-de-lei/ Sat, 02 May 2026 15:02:14 +0000

https://financiarul.ro/tag/mcdonalds/feed/

Before: gory> http://financiarul.ro/?p=284611 Match: McDonald
After: ’s pe plan local, a înregistrat performanțe financiare istorice în anul 2025. Vorbim despre un profit net...]]> https://financiarul.ro/actualitate/combinatii-mai-ieftine-de-la-mcdonalds/

https://financiarul.ro/tag/mcdonalds/feed/

Before: c:creator> Thu, 21 Aug 2025 07:00:31 +0000 Match: McDonald
After: 's]]> https://financiarul.ro/?p=237176

https://events.skc.edu/xml/events.skc.edu/events/sutUnIZ4c09BjJ3IxNlp/gqU1bc8f335TtvQdrR9i

Before: pubDate>

SKC Graduation Powwow

https://events.skc.edu/xml/events.skc.edu/events/sutUnIZ4c09BjJ3IxNlp/gqU1bc8f335TtvQdrR9i

Before: Fri May 15 2026 8:00AM – 11:30PM