From the Happiness team at Automattic
Customer
experience,
from the inside
Opinionated notes on CX and support from the people behind WordPress.com, WooCommerce, Jetpack, and Tumblr—written in public, while we do the work.
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Latest
Meet Shohan: A Day in the Life of a Happiness Engineer
Shohan is a Happiness Engineer at Automattic, and in this video he explains what the job really looks like day to day. He spends most of his time with WooCommerce merchants, fixing…
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