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Overview

5 Circles Research provides market research expertise for your business issues without you having to deal with large bureaucratic research companies.

We offer full-service capabilities where 5 Circles Research takes responsibility for the overall project. You’ll work with a market researcher dedicated to your project and yet get the benefit of extensive experience in marketing, management and research. We’ve done research for many kinds of projects, including customer satisfaction, new products, awareness and usage, pricing and segmentation. We employ both quantitative and qualitative methods as appropriate for the project, using surveys as well as focus groups and in-depth interviews.

Our SurveysAlaCarte™ services are designed to augment the capabilities you get from a self-service online survey tool such as SurveyMonkey, QuestionPro or SurveyGizmo. Some of the ways you can contract us for help:

Making sure your research plan will do the job
Creating a questionnaire that works well
Analyzing results and optimizing the presentation

We can also help if you run into unexpected problems for a project you’ve already started.

I hired Mike to develop, execute and report on a market research project involving a potential business opportunity. I was impressed with his ability to learn the industry and subsequently develop a framework for the market research project. He was able to execute the research and collect data efficiently and effectively. Throughout the project, he kept me abreast of the progress to allow for any adjustments as needed. The quality and quantitative output of the results exceeded my expectations and provided me with more confidence in the direction of the business opportunity.

Mike ClaudioVice President Marketing and Business DevelopmentWizard InternationalSeattle

First, I thought it was near impossible to obtain good market information without a large scale, complex market study. Working with 5 Circle Research changed that. We were able to put together a comprehensive survey that provided essential information the company was looking for. It started with general questions gradually evolving to specifics in a fast pace, fun to take questionnaire. Introducing “a new way of doing things” like Revollex’ induction heating-susceptor technology can be challenging. The results provided critical data to help understand the market demand. High quality work, regard for schedule, thorough understanding of the issues are just a few aspects of an overall exceptional experience.

Robert PoltCEORevollex.com

Methow Valley Ski Trails gets pricing right

The Methow Valley is a remote area in Eastern Washington State. It’s a destination recreation area year-round, and even more so in the winter when the North Cascades Highway is closed making a circular drive impossible. I’ve enjoyed skiing the trails in the Methow Valley on a number of occasions, and on a recent trip [Read More]

Dutch ovens: paying a lot more means better value

An article on Dutch ovens in the September/October 2018 of Cook’s Illustrated gives food for thought (pun intended) about the relationship of between price and value. Sometimes higher value for a buyer means paying a lot more money – good news for the seller too. Dutch ovens (also known as casseroles or cocottes) are multipurpose, [Read More]

Profiting from customer satisfaction and loyalty research

Business people generally believe that satisfying customers is a good thing, but they don’t necessarily understand the link between satisfaction and profits. [Read More]

Customer satisfaction: little things can make a big difference

Unfulfilled promises by the dealer and Toyota of America deepen customer satisfaction pothole. Toyota of America and my local dealer could learn a few simple lessons about vehicle and customer service. [Read More]